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0.00/5

Verified
5/5

2012-12-24

"I loved the ease of placing the order. I didn't need to go through several screens to input my personal information. My item was pulled and shipped very quickly and arrived within a couple of days. I will definitely use the site again."


Verified
5/5

2012-12-24

"The game was great, and it came before Christmas. The package was on time and overall, it was a great experience."


Verified
5/5

2012-12-24

"Quick and easy Service .....loved it"


Verified
5/5

2012-12-24

"Excellent products!! Delivery was quick. Site was easy to use. Would order from here again"


Verified
5/5

2012-12-24

"Super quick delivery! Very impressed!"

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Verified
5/5

2012-12-24

"Very efficient, quick to ship. Received order correctly. Will be gifting this week. Love selection on site. Will shop again. Thanks."


Verified
5/5

2012-12-24

"Stellar experience w both sales people in SF store and online ordering. Great products & service."


Verified
5/5

2012-12-23

"Great staff, great games for all ages"


Verified
5/5

2012-12-23

"Marbles made it easy to find the right products. The site was very shoppable and provided great gift ideas. Delightful shopping experience! "


Verified
5/5

2012-12-23

"I placed an order on 12/16/12 using regular postal service. I realized it might not get here in time for Christmas. I sent an e-mail on 12/17/12 instructing Marbles the brain store to ship UPS. Ryan Jedlicka responded saying it was shipped UPS because of weight, but since I have a p.o.box UPS might not deliver.

I gave him a street address, Ryan said it was already shipped and was ready to be delivered on the 21th of Dec. He said if UPS won't deliver it will come back to the warehouse and they would re-send.

I went to the post office but the package was not there. They said I would have to set something up to get UPS delivery at post office.

I was wishing the turn-around would get here in time. No problem, I should have been more savvy onplacing my order.

Well at 6pm that evening UPS found my house and delivered!!!

I sent Ryan an e-mail with the results!!! Ryan was so great the whole time trying to help me out and UPS took the extra effort to find my home address.

My husband will be VERY happy with his brain store presents. He is exactly the kind of person for these items and all the things you offer. I will shop with you again!

Thank you again,

Nancy



"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2012-12-23

"Delivered on Time. Thanks."


Verified
2/5

2012-12-23

"When I went to your website, a coupon for 10% poppped up. Tried use coupon; didn't work.
(This is the 2nd time I've done this; looks like it might go this time. Responding should be easier.)
"


Verified
5/5

2012-12-23

"I have bought in store and I am just as satisfied with my on line purchases. They arrived on time and I know my grandson will enjoy them."


Verified
5/5

2012-12-23

"Lots of activities to choose from!"


Verified
5/5

2012-12-23

"The gift finder works great! This store has something for everyone and I will be shopping here again!"