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JCT
Verified
5/5

2013-12-08

"I'm excited by the fun and unique toys and games I purchased for my kids. It was easy to order on line. I had a question about shipping which customer service answered immediately. Overall great experience! "


Verified
4/5

2013-12-08

"The description of the hoopnoodle in your catalog was misleading and incomplete.I don't think 5+ is correct, more like 13+. ALSO, the drawstring bag that came with one of the goodminton sets did NOT have the two black stoppers on the cords!! Basically , I am NOT satisfied!!!!"


Verified
5/5

2013-12-08

"Fastest shipping ever. Good job. Merry Christmas."


Verified
1/5

2013-12-08

"Ordered 8 days ago and paid for priority shipping. Still no package. I am not satisfied with the customer service I have received and will not order from them again."


Verified
5/5

2013-12-08

"First time purchasing something online at Marbles. There is nothing to complain about. Prompt email communications, prompt delivery even during the holiday and items packaged well. Even though this was an online order I did have the opportunity to talk with a store employee as well. I ordered some hand held puzzle ball games. Something similar to a rubix cube but round. They have 5 different ones rated on a scale of 1 to 5 for difficulty. I was purchasing for kids of different ages so I called to ask what levels would be for what appropriate age. The sales girl was very kind and explained what her own experience has been trying to solve each of them and then also shared what she has observed in the store with customers playing and purchasing them. Her comments where very helpful in determining which one to buy for each kids. All in all a great experience and definitely will purchase in the future with Marbles."


Verified
5/5

2013-12-08

"Very pleased with the service."

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Verified
5/5

2013-12-08

"Great website! Very easy to find what we wanted. Love the tutorials!"


Verified
5/5

2013-12-08

"Love this store! I have bought something for my classroom before! I bought this time something for my dad for Christmas! I know he will love it and it came in a very timely fashion! "


Verified
5/5

2013-12-08

"Marbles: The Brain Store has a great selection of fantastic games for the whole family! Their service is excellent!"


2/5

2013-12-08

"I am hoary that my order arrived quickly, but I paid quite a bit extra to have everything wrapped, and only 2 of the 3 gifts arrived wrapped. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2013-12-08

"Order process simple--quick delivery--delivered when promised--overall excellent experience."


Verified
5/5

2013-12-08

"ordering was simple and delivery was quick!"


Verified
5/5

2013-12-08

"Nice quality game. Delivered quickly."


Verified
5/5

2013-12-08

"Great experience. Experienced the store in San Francisco also with my daughter and grandson. Wonderful staff. Store set up was perfect . My grandson didn't want to leave. Placed this order on line for holiday gift.
"


Verified
5/5

2013-12-08

"The website was easy to find and to use. The delivery was much quicker than I had expected. The items were well-packed. I am very satisfied and will keep Marbles: The Brain Store in mind for future purchases."