"Marine Depot Sales are not legitimate . The 10% off POP Up on site Not working. Today offering $5. off frag holders. Not in stock. And there customer service emails took up my time with no results. "
"Bought V2o soft freeze food from them. Within a week 1 of my wrasses died. Did extensive search and found out other people had same problem. Tried writing about it in a review multiple times and every time is don’t show up. "
"Never again will I order from Marien Depot! Today I recd two MP40s in a box without any bubble wrap!!! Thanks to ttheir great shipping department, I will never spend on marine depot again!!!"
"Just horrible customer service. Not willing to take return after sending me defected item.
Not taking any responsibility at all.
It was my first experience from Marinedepot and definitely I will go back to bigger companies like Petco, petsmart or amazon to get better assisted just in case there is any problem.
"
"I tried applying with Affirm on a sump...kept getting blurry image reply...got a delay and then a reset....horrible practice to send a buyer thru hoops and dog pony show. Never buy from these guys...waste of time."
"Made a purchase that went through just fine for $100 and then received two separate e-mails hours later telling me that I did not enter payment information for my order and that I needed to go onto PayPal and pay there referencing my order number. ..... um....hell no! So I call to get an explanation on why my original payment didn't go through and he tells me that it happens sometimes because of the two systems are not linked and the order was received but the payment was not and that *I* needed to confirm if my payment went through. i explained to him No.. *you* need to confirm if my payment has gone through. Then he tells me if i want, he can cancel my order and i can replace it online. Why would I replace my order online if your systems are not reading each other? He said it only happens sometimes. ohhh ok so you only Scam Sometimes.. well how about go ahead and cancel my order and payment and i won't re-order. Then he tells me that he can only cancel the order not verify or cancel the payment. -_- I'm DONE"
"Bought a aquamaxx prism led a month ago and some light stop working. I contacted them and they want me to send them the defective one before they send me a new one. The thing is im stillnusing the lights for my coral and i explain it to them that my corals will die if no lights plus i dont have the box. Never gonna buy from them again. Go to bulk reef supply instead. "
"I ordered an item then 10 minutes later I realized it was the wrong item called to cancel to late already shipped I had to pay return shipping at 70.00 for a 132.00 item had to ship to California when there's a warehouse in Georgia where I live I will never ever buy anything else there you better believe that."
"I'm confused as to how this business is still around to scam people. It's a lawsuit waiting to happen."
"I purchased a skimmer that had a crack in the body and was fixed, then sold as new to me. scammers for sure. I am totally done with this hobby. So sick of getting ripped of by these people. "
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Only July 19th, I placed an order for $4,321 on Marine Depot for an aquarium and several pieces of equipment specifically designed to work with the aquarium - based on the aquarium specs provided on Marine Depot’s website. On July 25th, nearly all of the equipment was delivered - except the aquarium. As this took up a lot of space, i opened the packaging and external boxes to consolidate all the items into a smaller space, but otherwise saved everything (including interior packaging, manuals, accessories, etc.). On August 3rd, the aquarium was finally delivered. However, the aquarium did not match the specs provided by Marine Depot’s webpage when I purchased the aquarium due to being a different version. Specifically for purposes of this complaint, the different specs include a lower water height in the aquarium sump. One piece of equipment I had purchased together with the aquarium on July 19th was a protein skimmer with a recommended water height in the sump very close to the specs provided by Marine Depot. The actual water height in the sump for the aquarium I received does not match the protein skimmer I purchased, because I relied on the aquarium specs provided bubbles Marine Depot and these do not match the aquarium delivered to me.
As the protein skimmer is much less expensive and far lighter than the aquarium, I asked Marine Depot to exchange the skimmer with one appropriate for the specs of the aquarium I actually received. I was completely shocked when the agent refused and suggested I try to sell the protein skimmer on eBay!"
"If you think you are happy with your purchase, be sure to make a mistake. Because it has neither warranty nor warranty, it accepts unused packages, and customer satisfaction is not important. There is no item there and the office is empty and only accept the order and there is no commitment"
"This is my go to place for aquarium equipment, i have one other well known place and when marine depot doesnt have what i need then i will order from the other place!"
"Marine Depot has become my go to source for everything they carry! I order from them several times a year. They normally ship the same day, and my order is always perfect. They also have nearly everything I need for the hobby for very competitive prices. On top of all that they are a great supporter of our local reef club. I will continue to be a long term customer!"
"I have been shopped many online marine retailers over the years, and I keep going back to the one and only Marine Depot. Every experience I have had with Marine Depot has been beyond pleasing. Once when I realized I messed up on shipping an item to the wrong address, I contacted them to correct the issue, they went above an beyond and even upgraded my shipping status. In the days of Amazon's two day shipping, having to wait three whole days for a package is excruciating. Marine Depot alleviated me of this agony with upgraded shipping, at no cost to me. They are always striving to make their customers happy, and by George, they have done it! Shop with Marine Depot and you will always be one satisfied customer. "