"For a person who doesn't really know what to buy its confusing with all the packages. "
"First and foremost, terrible customer service experience.
The product itself is also really not that helpful. You’re basically paying hundreds of dollars to them to prepare you for a test bank that they have discretion over. Videos and additional resources just read right out of the text in video format.
Spend the extra money and go with another outfit."
"Boating since I was 5. Now 51. Sailfish, center consoles up to an 82 foot motor yacht, first mate on a passenger ferry out of Rock Hall MD for 2 years. I am on the water every week. I have admirals status with the Moorings, and equivalent with MarineMax. Have been chartering in the USVI since 1986. The Aquila 48 and the 31 Contender are my favorites. Moving to St. Thomas in August to run a day charter Co. and Captain as well. Www.tropicalchartersvi.com. It is my passion, and my dream to run boats on a daily basis. This is a new chapter in my families lives. My son graduates college in May, and is joining my wife and I in St. Thomas to work for the same company. I am very excited to get my Masters License and to begin this program."
"shipping options should include download"
"Easy to use system. Comfortable experience."
"I got my OUPV/100Ton Captains license and now my MROP. Excellent company to deal with."
"Very easy to choose the right course"
"This is my 3rd time using MLS. Great results. Great support. A+"
"Completed OUPV/Six Pack in a month and now on to Master's. "
"Good course but a little long.to fit in spare time studying."
"lots of confusion about which course to buy, especially for the non-professional (FCC license) you also dont say that the online exam prep materials are hard copy. Why arent these online? the whole thing could be in an app or on the web or downloadable, maybe with a password and an expiration.. "
"Happy captain in the house!"
"This shopping and checkout experience was great and easy to follow and complete. Can't wait to get the certification!"
"Easy to evaluate classes and purchase"
"Have been boating for 40 years. SCUBA for 35 years. Always on the ocean. Have been looking at this course for years. Looked at brick and mortar shops; classes and schedule too long for busy Dad. Never had the time, always put it off for another day. Reviews web-wide are all good. Q&A with Bot was helpful. Jumping in with both feet! Just placed the order. Will follow up as I receive materials and pass my Master's test! Can't wait. Thank you"
A rep from Mariners Learning System, MLSOfficialReplies2, has responded:
“I’m so sorry. We’re normally known for our exceptional customer service and we regret that we missed the mark. We’d like to discuss your experience in detail. The owner, Captain Bob, is going to be reaching out to you today. Again, thank you for your feedback!”