"It's best to stay far away.. Or you better hope that Marvel Optics makes your order correctly the first time! Because doing an exchange/return is pretty much a nightmare..
I had ordered prescription goggles that at default came with tinted lenses. However, after adding my prescription to them, I didn't realise the prescription switched them to clear lenses. Found that out a month later after they finally arrived, clear. - Whatever, okay, they claim "100% Satisfaction Guaranteed". I figured I could exchange/return them for what I actually wanted. - This is when the real problems started.
After multiple emails without response, someone FINALLY answered the customer service phone number. They assured me it was okay, & that I could easily send it back to the lab & have them simply adjusted to tinted lenses.
Upon starting that exchange process, I received 3 separate emails, with 3 completely different return shipping labels to choose from. - Again, the few days long process of multiple unanswered emails & calls, until someone answered on the website chat this time. Who then assured me that the correct label was the one attached to my account & return request on their website. And to ignore the other 3 emailed labels.
I found this very confusing, because that specific label was the exact same as the ORIGINAL shipping label. With my address as the destination, and the same exact tracking number. - I explained this, but they assured me it was the correct one..
1 day later, the package arrived back at my front door. Of course..
Finally fed up, I went to the BBB website & saw all these awful reviews, experiences & filed legal claims from others as well. Countless people being straight-up robbed by Marvel Optics. - I figure I got lucky, considering that I received a product at least..
I can live with the clear lenses. Not even going to try to ship & exchange them for what I actually wanted anymore, after seeing how bad others have had it with Marvel Optics."
"Bait and Switch. The description of the goggles on their website claimed the goggles were the Bugeye 3. They sent me a less expensive pair of goggles. I arranged for a return of the items. They refused to refund the shipping costs. Corresponded with them over a 3 week period. Sent them a link to the webpage with the misinformation about the product. Either they cannot read or choose not to take a $5.99 hit for their false advertising. Plenty of places to buy the same eyewear; so, never buy from Marvel Optics."
"Do not buy from this company they will steal your money they will not respond to your phone calls they will not respond to your emails the only answer you get is I will contact the shipping department that's it there's over 400 complaints with a better Business bureau and the state of Texas the owner says everything is made in the United States that is a lie it comes from China he operates out of his house and out of a shed. "
"This company advertises a 100% satisfaction guarantee. I authorized to charge to my credit card for $283 and change. There was a small delay in my order at first as a certain measurement for the prescription was not provided. After that it took several weeks more for my order to be filled. On receiving the order fresh out of the box, the glasses were made of a cheap plastic and had a deformity in them that wasn’t easy to see but did not allow the glasses to sit on my face properly crooked on one side. Also, the lenses being prescription sunglasses the shape of these lenses created a fisheye effect and couldn’t see properly. Note, I have been wearing glasses for 52 years and consider myself well-versed on the proper design of glasses. I requested a refund and was ignored by this company's customer service. I insisted upon speaking with the manager and was denied as they claim no one was available. Since the glasses have been sent back and have yet to receive a full refund, READ THE ENTIRE REURN POLICY, FIND WHERE IT SAYS 50% REFUND. Do yourself a favor, Google “MARVEL OPTICS REVIEWS” all reviews across the internet are negative! The BBB has a “F” rating for this company. I will post this review on every review board I can find until these speedballs are out of business. THE PRODUCT IS GARBAGE!
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"I recently ordered a pair of expensive sunglass frames from Marvel Optics. My credit card was immediately charged for the frames. After 7 days and receiving no communication from Marvel Optics, I began inquiring about the status of the order. I sent multiple emails and left phone messages over a one week period. Marvel Optics never responded. I had to request a transcation cancellation through my credit card company. It took about 4 days, but Marvel Optics responded to Chase and refunded my money. MARVEL OPTICS NEVER EVER CONTACTED ME! DO NOT DO BUSINESS WITH THIS COMPANY!"
"After 2 months waiting the prescription was wrong. Customer service is terrible and they’re all from overseas. Trying to return them from other reviews it sounds like it’s a lost cause"
"Order is over a month late. Tried multiple ways to contact them, no response. They don't answer their phone -- it only takes their message and they never call back. Website chat doesn't work. I sent email saying to cancel the order and within two hours got an automated message that the order had shipped. But the tracking shows after three days the order still has NOT shipped -- they just printed a label to stall for time.
Do not do business with this company."
"I ordered a pair of safety glasses and when they finally arrived the prescription was wrong. I have tried to contact them but no reply and o tried their on-site return and it locks up as soon as you give a reason to return. They are totally a piece of S—t company. "
"It took 3 months to receive my glasses. I was going to cancel but they charge a 20% cancellation fee. When I finally did receive my $182.00 glasses they are made cheaper than ones I can pick up at the local drug store or Walmart. DONT BUY ANYTHING FROM MARVEL OPTICS!"
"My safety glasses broke after one week simply by just wearing them. They tole me they would send repair parts and I was happy with that but I never received the parts. I asked for replacement glasses and no response. They said 30 days over but I said look at my original email that was only one week after receiving the glasses. Now I only get crickets they never answer emails and they don't answer the phone."
"This company is a scam company. It’s been almost a month and never received safety glasses. Contact them numerous times and gave same poor excuse that they are still in lab. I had to start a dispute with my credit card company. Run away from this company"
"Tried to return a pair of glasses, but got no response from telephone calls and emails. Stay away from this company. "
"Recently I purchased two pairs of glasses (prescription lenses) for $320. I placed my order on Nov 15 2022 and did not receive a confirmation email until a week later. Then after 3 weeks I reached out to see why there's no update on tracking information. I was told that the glasses were still in processing and that they should ship out in an additional 7 days. I told them to just cancel my order since I'll be leaving on a trip and have found a brick and mortar store that could have a pair ready for me much sooner. Once I stated that I needed a refund I was ghosted. No responses to emails, I was on hold with customer service for 2+ hours, the live chat (suspiciously and conveniently) crashed at that exact moment.
I contacted my bank and filed a dispute. Now that I have my money back I feel much better but they kept me on my toes the entire time. Consistently pushing the delivery date back and making all kinds of excuses. I wish I would have read reviews and had done more research before ordering. I was just so excited because they had a pair of Kate Spade glasses that were the exact same as my original pair.
Don't trust them. It's not worth it. Apparently the quality of lenses they provide (if you do ever get your glasses) is dodgy as well. I hope they get what's coming. Karma has no deadline "
"I ordered glasses in September 22. It is now November. I’ve called numerous times they say they will call me back and my glasses are in the lab. They have no idea where my order is. "
"I bought a pair of prescription safety glasses through the site for $212. After 6 weeks of silence, the glasses showed up at my home without announcement. The prescription, while correct, was incorrectly positioned on the lens, such that wearing the glasses normally made my vision worse, rather than better. I began the return process and after more than a week delay, was given an RMA to return the glasses. I sent them back as directed and several days after they received them, I was offered either a 50% refund, or 75% store credit. As the front page promises "100% Satisfaction Guaranteed", I requested a full refund - a request they still have not honored. Instead, I unexpectedly received a "remade" pair that *ALSO* did not correct my vision correctly. I offered to return these and once again requested a refund, but have not received any response. So I now have a $212 pair of useless glasses. Buyers beware! Side note: I got a pair of prescription safety glasses that worked, for half that price, from Zenni Optical, within a week."