"I recently purchased the Osaki OS-Pro Maestro LE 4D Massage Chair as a surprise birthday gift for my Father's 70th birthday. I ordered it with enough time to allow for shipping and assembly through a White Glove Service company. There were some shipping delays and I contacted the Customer Service team for an update on expected delivery time and they messaged me every day with an update. When it seemed as though the chair would not arrive in time for his party and birthday my concern was escalated to MassageChairs.com CEO, Bryan. I can not express the enormous gratitude that I have for Bryan and MassageChairs.com, they worked consistently to ensure that the chair arrived in time for the party and Bryan went ABOVE AND BEYOND. I would 100% purchase through them again and highly recommend the company for their honesty and continuous assistance. The chair is AMAZING and my Father is extremely happy with his present. If I could give this company 10 stars I would. Thank you again! Josh B."

"I purchased my massage chair in October 2018, and am already having problems. I also purchased a 5 year warranty. Massagechairs.com is dishonest and just wants your money. I called on June 2, 2020 and reported the problem and to date (June 25, 2020) no one has called back or emailed. Today I asked the employee for their corporate number, the employee said he wasn't aware of a corporate number. So their employees will lie to the customer also."

"The customer service here is top-notch. Very responsive and professional. I love these guys! One of the drawbacks buying online is the lack of customer service. Their customer service is better than the brick and mortar stores!"

"Hands down worth every penny "

"I bought the Refurbished Osaki OS-7200H Pinnacle. I opened the box and found large cracks, small chips, and long scratches in the plastic, multiple scuff marks on the material, and it was dirty. I contacted Massage Chairs and was told refurbished is not returnable. Massage Chairs should advertise this as damaged instead of misleadingly refurbished.
UPDATE: I received an email from resellerrattings claiming this review was not real by the seller wants it to be removed. Resellerrattings requested documentation for proof of purchase and I sent it to them. Good try Massagechair Amy. I still have the online chat we had when you proved you're a liar, vulgar, and a real B. "

"Jessi was a tremendous help during this large purchase. Her knowledge, patience, and professionalism was a very welcomed change to what I have come to expect from normal internet based transactions. She took personal ownership of even the most minor of details and ensured quick and accurate resolution. My complex and large order was completed perfectly and arrived sooner than expected..I am not typically surprised by good service, but Jessi was instrumental in renewing my hope that there are indeed great companies still out there eager to please their customers... Well Done."

"I have done extensive shopping on the internet throughout the years and this was, by far the best experience I've had thus far. Product was selected, questions answered and delivery was super. I ordered on a Monday, it was in my garage on Wednesday and was exactly what I wanted. Wow. Best price, best service. I'll be back."

"Was not planning on getting the super premium Pro Maestro, but really glad I did. The 4D feature is exactly what I needed because I like deep tissue but my wife likes a more soft massage."

"The chair i received was in fair condition at best.
This company sent out two chairs to me by mistake. Their first attempt to contact me was leaving a voicemail threatening me of legal actions if i dont mail the 250 lb chair back myself!! Basically they are expecting me to fix their mistake, or else!!! What a ridiculous company!!!! They could have done this a much nicer way by arranging a pick up, but they picked a low route. Horrible horrible company"

"I recently bought a Massage Chair from massagechairs.com. My chair consultant was a person named Sara. Little did I know I was dealing with a massage chair "Ninja"
I had done some research on my own and had narrowed my selection down to 3 choices. Sara carefully went thru the pro's and con's of each. One of the chairs was from a popular auction site. Sara took the time to look it up. She zoomed in on the side panel and found the name and then realized exactly where the chair was made. It was a good chair and cheaper then the other 2 I was looking at. The sign of a GOOD sales person is 1 who's priority is to meet the needs of the customer even it the chair they like isn't offered by massagechairs.com. It takes some time to get to know what's in the customers head and then figure out how to get them what they REALLY want. Not just the price they want to pay. I think Sara did a very good job of that.
I had basically made up my mind that I was buying 1 of 3 chairs I'd researched. Selling is an art and Sarah did a fantastic job. An important quality is experience or "time selling chairs". Sara was VERY knowledgeable on all the various levels and quality. Her opinion was greatly valued because there was no way for me to test each of these chairs.
While I sort of wanted to be a "cheap charlie" and buy the 1500 dollar chair off a popular auction site, Sara convinced me (without being judgmental) that while I'd save some money, I could be very disappointed in the long run and that I should trust "massagechairs.com" to help steer me in an informed direction. At this point she cordially asked, " would you be open to a suggestion?" I agreed. Sara then proceeded to explain that after spending this amount of time on the phone she thought a chair by another manufacture would be the perfect fit for me. It was going to be cheaper than 2 of the chairs I had on my list but more expensive then the 1500 dollar chair. I was open to her suggestion. She had gleaned several, let's say priorities, from our conversation and felt a chair from a totally different manufacture would be the perfect match for me. She carefully explained why this chair would provide the best experience and value. Needless to say I bought that chair from massagechairs.com.
Oh another note. I really like all the information and reviews they present on their website. That was also a factor in who I wanted to do business with. A website that not only looks good, but is packed with information is a good indicator of their commitment to the business.
I feel confident in the Sales Person (SARA) , the Chair Manufacture (INADA), and the Business (Massagechairs.com) that sold me the chair.
Carl Heidolph
Central Texas?"

"Feedback for Osaki-OS-4000

This is a reliable place/web site to go to if you are looking for a massage chair!!! The quality of the chair is awesome!!! The customer service is perfect!!!

First of all, this company attaches importance to its credit standing. I placed my order for Osaki-OS-2000 on 4/15/12. I received an email a couple days later said that my chair was on backorder for about 2 weeks. I was unhappy for that for disturbing my arrangement. It really created some trouble for me. They offered me for another choice including a shipment for a more expensive chair at no additional cost. Because of their customer service's sincere attitude, I chose to keep my original order. I asked them to change my shipping address since I had to wait for the arrival of the chair by myself because their delay. I waited and got more unsatisfied. After about one month passed, my chair still wasn't available to ship. The customer service said that they could offer me a much better chair, the Osaki-OS-4000 at a little bit additional charge. I didn't want overrun my budget or wait for a longer time. I was completely disappointed for the order. I decided to give up and asked a refund. Then they were willing to ship me Osaki-OS-4000 right away at no additional charge. I accepted with no excitement - Let's see when I can get it. And I did receive the chair on 5/25/12. I was moved at that moment. They really kept their promise. So I say this company's service is perfect! It's a reliable company! I regret the accident, but the point is when something happened, they really tried their best to fix it!

Second, the functionality of the chair is fantastic!!! It massages from your feet to your neck and your arms. I really enjoy the adjustable chair position and adjustable massage strength. You can read the product description on the web site. And it is true. It does have everything you need. It is very relax to lie in the chair. My whole family loves it.

I've recommended the web site and Osaki-OS-4000 to my friends. I believe they will choose this web site if they need a massage chair. I wish this company has a flourishing business!
"

"it's wonderful.Everyone in my family loved it"

"Excellent company to work with. Great service, quick delivery. Friendly service. The product is exactly as described. Over all most excellent experience I have ever had ordering a product. Thank you. Marni"

"WE ORDERED OUR MASSAGE CHAIR ON 11/23, RECEIVED SHIPPING CONFIRMATION ON 11/29 AND OUR CHAIR ARRIVED ON 12/1 2011
WE ARE EXTREMELY PLEASED WITH OUR Osaki OS-4000 Deluxe Massage Chair - Executive Zero Gravity
SERVICE WAS PERFECT, CHAIR WAS EASY TO ASSEMBLY, AND OUR FAMILY USES THE CHAIR DAILY. I WOULD HIGHLY RECOMMEND, YOU WON'T BE DISAPPOINTED WITH THE PRODUCT OR THE SERVICE. "

"We love this chair. We tried to order the Osake 4000, but they were out of stock, so they offered us a free upgrade to an Osaki 6000 and it arrived on time. We had a little trouble assembling it because the manual was not very healpful, but my wife is an engineer and she figured out how to complete the assembly project with little trouble. This chair is a god-send to our lives. "