"I purchased a phenomenal wedding/engagement ring set from Masterpiece Jewels approximately 5 years ago and had a great experience. Masterpiece is the right name for this company. I had a diamond I wanted to use and as I recall, David Ustaev, the company president was initially reluctant until I described the diamond, it's exact dimensions and quality. Once he was satisfied that it was a good diamond, he softened significantly. I say this to illustrate that he takes a great deal of pride in his work. David turns out the finest jewelry money can buy. Now, five years later I needed to have the rings enlarged. Being thousands of miles away, I first went to a local jeweler who referred me to another and then yet another. Finally, an older Japanese jeweler, said to be finest in my part of the world announced that he would not touch this ring...that I must find the jeweler who created it as it was so exquisite and quite complex. So, that I did. I called David who willingly took it back, enlarged it in only a couple of days, and shipped it back promptly. I would reccomend Masterpiece Jewels to anyone...infact I would insist upon it. "
"I purchased a relatively pricey (~$1500) ring as a gift from Masterpiece Jewels through their Amazon.com website. The entire experience was wonderful and everyone could learn a lesson on customer service from this company. I had several email exchanges with the company (David Ustaev) and he made sure he had all of the correct information before making the ring. I also let him know the date that I needed the ring. He called me when it was finished and he made sure I received it with plenty of time to spare. I've rarely been treated this well by vendors (online or otherwise) and it was a class act all the way. This is an fantastic company and I will be doing business with them again!"