"REALLY HAPPY TO FIND PARTS,TRIED SEVERAL LOCAL PLACES BUT MOST PLACES CLOSED UP, TOO MUCH HASSEL TO KEEP LOOKING FOR LOCAL."
"Was very useful found what I needed "
“We're very glad you did! Thank you so much for ordering with MTR and for the 5 stars!”
"with the pictures made ordering my parts way easy"
“We try our best to make finding parts easy, fast and accurate for you. Thank you for the 5 stars!”
"I tried ordering with my visa, and I couldn't order - it gave me an error. Then. Although I selected the shipping it kept asking after every time I pressed "place order" to complete the box - related to shipping. Then the same thing for the credit card - I put down the info, it's asking me again.
Luckily, with a back-up MasterCard card I was able to complete the transaction.
Also, pics on the website of the products would be a plus ... but I don't want to get pretentious now. Cheers,
A"
“We appreciate your feedback regarding the problems you had during checkout. This is not acceptable for us as we pride ourselves on the simplicity and ease of use of our website. We'll look into this from happening to the best of our ability. In regards to the photos, we are constantly adding photos of products when we can. Thank you!”
"Did not have a picture of the part I was purchasing which was in part the reason as to why I bought the wrong part."
“We try our best to upload photos of every part we offer but since we carry so many products, this is difficult. Many of the parts are drop-shipped directly from the manufacturer so we never get a chance to put our hands on it to take a photo. We are continuously uploading photos as best we can for our products. Thank you for the feedback as it's very helpful!”
"Purchase went smoothly and I am satisfied with the experience. Now to see how quickly I get the (right) parts...!"
“We'll do our best to ship your order ASAP and if there is any delay, we'll notify you of it as soon as we can. Thank you for the 5 stars!”
"Only place I found what I needed. Excellent. "
“We think our customers are excellent. Thank you for the 5 stars!”
"great website very high prices"
“Thank you for the 5 stars! We realize SOME of our pricing seems high or very high for the product. This is the case with some manufacturers, yes. For these parts, the manufacturer's cost to us if already high and since we're a business, we have to mark it up somewhat to make a profit and stay in business. We're always trying to be competitive but with rounds of tariff increases this makes it difficult. We hope you understand. Thank you once again for your order!”
"The site was user friendly."
“We're glad to hear it and thank you for the 5 stars!”
"Well constructed site, easy to find product and parts. Paypal?"
“We hope to offer PayPal in the future, we're sorry we currently do not. We appreciate your order and the 5 star review!”
"Very easy online shopping and flawless ordering thus far. Arrived at my home in 3 days with regular shipping"
“We appreciate your great review and compliments! It means a lot to us. We certainly do our best to make the whole experience easy and fast, and to ship orders as quickly as possible.”
"Shopping experience went very well so far. Follow up upon receiving ordered parts."
“We'll process and ship your order ASAP. Thank you for the positive review and for the 5 stars!”
"Parts are expensive, but I had no other choice."
“Some parts are pricey and this is only due to the fact that some manufactures have their initial cost to us priced highly, and of course we must mark it up to make a profit. We realize some parts are expensive, it depends on the manufacturer, their initial pricing to us (a reseller), can't control. Thank you for the feedback!”
"I'm glad you still carried the repair parts."
“We're glad you found us! Thank you for spending your $ with MTR!”
"First order, seems to be good service "
“Service is what we built our family-owned and operated business on, and we pride ourselves on it. Thank you for the 5 stars!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We really appreciate you ordering with MTR! We're glad to hear you found the parts you needed with us. ”