"parts ordering has distracting unnecessary secondary graphics. have to enter email address too many times."
"checking out was confusing, not timely or intuitive. i just hope the credit card info made it. why don't you offer paypal?"
“We're sorry to hear about your experience on our site. This was clearly an anomaly as you encountered either a connection problem or some other issue. We apologize for the inconvenience. We don't offer PayPal at the moment but we're considering it in the future. For small businesses such as ourselves, PayPal's fees and hoops to jump through make it difficult.”
"Found part for a tool I could not find anywhere else. Thanks"
“You're welcome and thank you!”
"Not able to provide part needed, however gave me contact info for manufacturer where I could obtain the information I needed"
“We're glad we could give you some information to at least help you in your search for the part. Thank you for visiting our site and we hope we have what you need next time!”
"Found what I needed very easily."
"The website is very easy to navigate and I appreciated being able to zoom in on the picture of the part that I needed. I also e-mailed the customer service because I wasn't sure if Master Tool Repair shipped to Canada. The reply was prompt and courteous. All follow-up messages were also prompt and continued in the same tone. Unfortunately there were no promotional offers available to help offset the price of the items I purchased, but because I needed the parts kit, I went ahead with my order any way. Overall a very positive experience."
“Your feedback is extremely valuable to us, thank you for taking the time to write your review and for choosing us!”
"The parts were easy to find and very affordable. The checkout page practically filled itself out for me! I'll definitely be back next time I need parts>"
“That's all we could ask for. We've worked hard to make ordering very fast and very easy. Thank you for your order and for noticing!”
"Quick to identify the parts needed for the Black Max with easy to read schematics."
“Your feedback is appreciated as is your order, thank you!”
"Wish they had paypal for the transaction. Plenty of good reviews online so they are safe."
“We have all of those good reviews because of customers like you. We actually listen to feedback as we want to make ordering for our customers as easy as possible. We are looking into offering PayPal for transactions. It isn't easy for small business as there are hoops to jump through and fees involved, but we realize our customers would appreciate this. Thank you!”
"so easy to look up and actually find what your looking for just click n go"
“Well you can't beat perfect so I'll not add to your review. Thank you so much!”
"Google top search got me to your site"
“Thank you Google and thank YOU for choosing us to order from!”
"Shipping to Canada, for 2 gaskets 29.95, outragous. Could have been dropped in a bend proof envelope $10 ok but $30 ????????"
“We understand your critique, we really do. Right now we only offer Priority Mail International through USPS and UPS Ground. These options have a minimum shipping amount of $29.95 and up. We used to offer standard shipping (First Class Mail) but when packages go missing for whatever reason, there is no insurance on these packages and are not insured. We're sorry for the inconvenience but we hope you understand.”
"easy finding parts , easy paying!"
“Thank you for your business and for choosing us!”
"Found what I was looking for and price seemed appropriate."
“We're glad you found what you needed. Thank you for ordering and for taking the time to comment!”
"Quality parts, great service"
“Your compliments are very much appreciated. Thank you for taking the time to give us your feedback!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're sorry you found ordering on our website difficult. It may have been a temporary glitch that caused this to happen. We test the features on our website every day and are continuously updating it to make navigating and ordering easier. We certainly appreciate your valuable feedback.”