"Excellent pricing. Thank you "
"Site Very user friendly. "
“We tried to design our site around you, the customer, and make the process of finding the parts you need an ordering them very easy and intuitive. We are a small, family-owned and operated business and thankfully have done quite well over the years in a very fast-paced market. Thank you for complimenting it and we appreciate your business! ”
"Parts I needed were easy to find on your web site."
“Thank you for choosing us to shop with! We appreciate your business.”
"Shipping cost to high for what I ordered."
“We're sorry you believe the shipping cost is too high for what you ordered. Shipping costs have increased incrementally over the years, which is something we can't do much about being a small business. Amazon can afford to ship free freight or discounted, we cannot I'm afraid. Also, we don't make ANY profit on shipping costs. Thank you for your feedback and for your order!”
"I sure hope this fits my trimmer. I cant find these parts anywhere in my town. Got to love the internet, your websight is easy to use and easy to find what I needed. "
“We hope the parts will work for you and we'll do our best to get them to you quickly. Thank you so much for your feedback!”
"like the prices, and the ease of checking out"
“We're glad you had a great experience with us, thank you for taking the time to comment!”
"Great job thanks Keep up the great work."
“Thank you so much for the compliments and you're welcome!”
"The information provided on Master Tool Repair helped me to diagnose the problem with my air compressor. It was easy to find the parts I needed and the prices were very reasonable. Checkout was easy.."
“Thank you so much for the great feedback! We couldn't ask for more. We try to give you the information you need to make ordering your parts and repairing your equipment as easy as possible.”
"excellent service, great prices, thank you"
“That means a lot to us, and we've built our business around service. Thank you for shopping with us!”
"My experience using your site was great. You had the diagram and parts for my brad nailer which made choosing the correct ones."
“Fantastic! We're so glad to hear you had a great experience with us. We try to make it as easy as possible for you. Also, great MC Hammer reference!”
"your prices are about the same as other online retailers, except you charge extra to ship.... so you cost more. i bought from you anyhow since your website helped me find the part... but you need help competing with shipping costs"
“Thank you for your great feedback. This helps us continually improve the website and overall experience. We realize shipping costs are a deterrent for some customers, but we hope the overall experience with our company will convince you we are the best option on the Web.”
"Site is easy to navigate, I found my parts easily, ordering pages went smoothly."
“Excellent! Thank you for the compliments and taking the time to share your experience!”
"Regular shipping really slow 7-10 days?"
“Thank you for your order and taking the time to offer your feedback. We state "7-10 days" just to be safe; if we stock the items, you will almost certainly receive them sooner than that. Thanks again for the comments!”
"web site is easy to navigate, hope the parts work for me"
“Thank you for your feedback and for your order! If you have any questions regarding the parts you ordered feel free to call us at 757-547-8665 and we'll confirm the parts are correct.”
"I would like to have more phone support prior to purchase so that I can figure out the proper part as my pressure washer is not showing on the website."
“We do have phone support but we are short-handed now so it's difficult for us to answer every call that comes in, I'm afraid. We are trying to get to everyone if possible, and I apologize if you called and didn't receive a sales associate to assist you. We're trying, but thank you so much for your comments!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We try to be competitive but also offer the most information and best customer service on the Web. You're welcome!”