"I would prefer to use paypal vs credit card"
"had difficult placing order. Would not let me proceed even though I followed instructions. The problem was in the terms and conditions part. I finally back out of the complete order process and started over. Finally, got it to go thru but website didn't ask me for the 25' of coiled air hose for a penny. I wanted that and it added to my order but then it wouldn't let me place the order. "
“We're sorry to hear you had problems processing your order. There clearly was a glitch or bug somewhere but it's tough to say what it was exactly being there are so many variables (browser version, connection, etc.). We certainly appreciate your feedback so we can use it to improve our site!”
"Video on how to install belt very helpful"
“We're glad you found it helpful! This is our goal, to not simply offer product, but also product support and tips.”
"nice customer service folks, good price for the part "
“Thank you for your compliments! We're happy to hear you had a great experience with us.”
"Would do business again and again :)"
“We couldn't ask for more...thank you for the great comments and we'll see you next time!”
"I believe that I requested some info on this type of valve. Did not see this when I looked for the replacement. I sent a email request with a question as to whether the one I was looking at would work. maybe didn't give enough information about what I needed. On this try the only thing that was somewhat confusing was the request for a phone number. Is shown under company line and I didn't put one in because I thought it was for a company and I don't have one. "
“Thank you for the detailed feedback, we certainly appreciate it as well as your business! All that is necessary to send a question from the website is your email and the question itself. Thanks again!”
"The site is friendly and clear. I got what I wanted easily. One item was unclear and I did not order it. The order procedure was really good."
“Thank you for your comments! We appreciate your feedback and for giving us a shot!”
"your website is cumbersome......i'm not too much of a dummy but ordering 2 belts was a real pain...just some reaL feedback, no hard feelings....thanks!"
“We're sorry to hear you had a difficult time placing your order on our site. Sometimes glitches happen whether it be with connection problems, browser problems or the other myriad issues that can arise. Thank you so much for your honest feedback and for ordering with us!”
"The Master Tool Repair web site had an illustrated breakdown of all the parts that make up the pump on my John Deere pressure washer. Locating the part was easy. I should have the part (unloader kit) in 6-8 days. I will save the link as a favorite. Good job Master Tool Repair. Terry"
“Thank you for the great comments Terry! We appreciate your business immensely, are are very glad you had a great experience on our website!”
"Easy centralized source for tool parts. Great service!"
“We prize our customer service very highly and we're very glad to hear you had a great experience with us. Thank you and we hope to see you again!”
"easy to find parts and great pricing"
“Great compliments, we appreciate you and your business!”
"They had most of the parts needed to repair my compressor. I wish they would accept PayPal payments."
“Thank you for shopping with us! We understand it would be convenient to offer PayPal, I apologize we do not currently offer it. We are looking into offering it in the future. We appreciate your feedback!”
"i have looked al over foe this part you are the only one with it that is great"
“We're so glad you found us! Thank you for giving us your business and for your comments!”
"waiting reply for payment through VISA "not accepted " !"
“I'm sure there is a valid reason why you received that message, but if there is any error our sales associates will catch it and contact you ASAP to get you taken care of!”
"Customer Service was terrific. "
“That's our #1 focus as a small business, to relate with you and provide the best service we possibly can. Thank you so much!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for your feedback. We are looking to offer PayPal in the future, but it can be difficult for a small business to offer with the associated fees it entails.”