"Very surprised parts were available for such an old compressor . Have had compressor for approximately 20 years. "
"Great prices. Easy to find things on website."
“We appreciate your business and for giving us a shot!”
"The web site is hard to follow, the SN's are not tracked to a model to make it easy to order parts without taking the compressor apart, than all you can order is a rebuild gasket kit. The blow up diagram shows all of the parts on the compressor, but 90% of them are not available and the customer service representatives do not know of a direct replacement. This is the first time I have shopped this site and used your service. First Impressions ........."
“Thank you for your feedback Tom, we value it greatly. It's impossible to track a model# by the serial# of the unit, as only the manufacturer will have this proprietary information; they do not provide serial# to model# match database to their customers (which we are), I'm afraid. Also, we offer parts for thousands of models, some are very new and some are very old. For older units, there are simply no replacement parts available. If the manufacturer does not offer parts, there's nothing we can do. We are very knowledgeable when it comes to parts but for some units there simply aren't parts available any longer and since some are specific parts for a model, we can't offer a third party replacement. We hope you understand and thank you for your order!”
"the check valve that i bought is different than the one that i took out but according from Granger and the model on your web site this are correct check valve for my compressor (LLA1683066) I just hope that it will work on my Kobalt compressor other than that i was not happy that i couldn't speak with anybody i called at 9:30am and 2:30pm and no answer "
“If the check valve you ordered is what we listed for that model, I'm sure it will fit. If not, we'll do everything we can to make it right and find you the correct part (if available). We apologize you couldn't speak with anyone when you called in, there is no excuse for that. Even with heavy call volumes, you should have received a person who could take down your information and call you back ASAP. Thank you for these great comments!”
"I found you guys by searching the internet. In your product descriptions you had answers to my questions on what my compressor was doing and how to fix it. My local Lowes store was of no help in resolving the issues with my compressor."
“Thank you so much for the compliment! We think that's what makes us different and what sets us apart. We truly do want to give you the power and information so you can order the correct parts. Thank you for choosing us!”
"ordered parts what can i say"
“All we can say is "thank-you" :-)”
"On-line Order issues required delayed order and assistance. I also noticed pop-up ad for promotiona l25 ft air hose for $.01 However, item came up in cart as % with approx 50% discount with final cost $7.95. What's up with that. I reviewed my order, saw wrong price for hose, then cancelled that item. Then when confirming just gauge and regulator items, I got a pop up there was a problem with my order and would have to wait. That air hose promotion seems sketchy. System didn't seem to like deleting the hose from my cart ? Bottom line - the hose promotion was grossly misrepresented, at the least. I would prefer NO pop-up offers. Just keep your prices down and competitive will bring me back ... not gimmick offers/promotions. Excellent comments from me would be if Master Tool Repair would give me a 25% discount on my existing order for my hassle and loss of time. Ordered 7/26/2017 @9:55 am +/- EST."
“Thank you for the valuable feedback, we're very sorry to hear this was your experience on our website. This scenario does not represent us or how our website operates, clearly there was an anomalous problem or bug that caused this, which is rare. I'm not sure why this happened but I'm having this tested ASAP to fix any problem that may be present. We offer the Hose as a "thank you", which is something the Big Box stores won't do. We're a small business and have to stand out, which is why we're proud of our customer service and deals we offer, like the Hose. We apologize for your experience with us but thank you for your comments so we can correct any issues that may be present.”
"It would be nice to have more options as like 2 day or overnight delivery really didn't want to wait so long 7-10 days "
“Thank you for your comments! You are correct in that we don't offer overnight delivery online, which is because with the hundreds of thousands of parts we offer on our site, we can't guarantee many will be in stock, so we can't guarantee overnight delivery. If you call in, we can check stock/availability for you and IF we do have it in stock, we can certainly upgrade the shipping to 2nd Day or overnight delivery. Thanks again for your order and for choosing us!”
"GREAT PLACE TO GET HARD TO FIND PARTS"
“We're very happy you're satisfied with your experience with us! Thank you for shopping with us!”
"We spent a long time searching for these gaskets, maybe we were not looking in the right place. Mastertoolrepair saved us from a pinch."
“We're so glad we could help you out! It's great to know we came through for you and hope you come back here when you need parts in the future!”
"very easy, straight forward"
“Our goal is to make it easy for our customers to find what they need, fast, and with accuracy. It's one less thing you have to worry about. Thank you for your comments!”
"Quick and easy. No problems"
“We know you're busy, so quick n easy is our goal. Thank you for giving us a chance when there are others out there for you to choose!”
"I let you know when order arrives"
“Thank you for your order and for taking the time to review us!”
"I ,m. . glad I could find all the parts I needed on your web site . your prices are reasonable shipping ah! what ya gonna do .anyway you guys rock thanx for having what Ineed "
“Thanks so much! We certainly appreciate your business and for taking the time to give us your feedback. You rock, too!”
"Your shipping rates are totally sky high as was the wheel that I ordered for my compressor. If I didn't need it for a very rarely used piece of equipment I would have junked the item. However, it is just like new and I had no choice."
“Thank you for your comments and feedback! We're sorry you aren't totally satisfied with your experience with us. We honestly try to offer parts at a competitive, fair price but some items have a minimum price set by the manufacturer and we can't offer it under a certain price; some parts are just expensive to begin with, depending on the manufacturer, before we ever add our markup (because profit is pretty important if you're running a business). Again, than you for your business and comments!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“That's what makes us different we believe, we go out of our way to offer those elusive parts for older models that our competition doesn't. Thank you for your order and for taking the time to comment!”