"For my CP 67696 compressor type 1 i am guessing i could find the ferrule part# for the discharge tube that is required per the description of the tube. Also couldn't find the belt part#. Had to go to the illustration of the type 2 model to get those numbers. Hope the ferrule and belt are right. "
"There was a pop up for a coil hose for a penny and then it was gone. What happened to my deal?"
“I'm sorry you weren't able to claim your coilhose, there was clearly a glitch somewhere, or could have been a connection problem. Please feel free to call us at 757-547-8665 or email us at customerservice@mastertoolrepair.com and we'll get you your coilhose!”
"Service was fast and friendly the first time around, hopefully we get the same result the second time around."
“I'm sure it will be! We'll do everything in our power to process and ship your order ASAP, and if there is any delay we will make you aware of it. Thank you so much for coming back to us for your parts needs!”
"DIDN'T KNOW I COULD FIX MY OWN COMPRESSOR SO EASY... PARTS WERE EASY TO IDENTIFY AND ORDER HERE... JUST WISH THEY HAD PAYPAL"
“Thank you for the excellent review! We do apologize for not offering PayPal. We very well may offer it in the future but as for right now we do not. Thanks again for your business!”
"On the phone wait was excessive"
“We have just hired another sales associate to alleviate this, we apologize if you had to wait for an excessive period of time. We try out best to answer every call but during the busy summer season, it can be difficult. Thank you for being patient with us and for taking the time to post a comment! ”
"First time on website, simplistic ordering"
“Thank you for finding us and choosing to order with us! We appreciate you taking the time to comment and hope to see you the next time you need parts!”
"ORDERING WAS SIMPLE, I WOULD LIKE A MORE IMMEDIATE SHIPPING OPTION BUT OTHERWISE FINE."
“Thank you for your feedback. We do offer expedited shipping, but we don't advertise it on the website because we simply can't stock most of the 400,000+ SKUs that we list online. Since we don't stock many items, we can't guarantee they will be expedited in a timely manner. You can always call us to confirm stock, however, and if we do stock it we'll gladly expedite the delivery for you. This is on a case-by-case basis and is why we don't offer it online. I hope you understand and thank you for doing business with us!”
"They had hard to find parts for my old compressor. Plus they had a drawing showing all the nuts and bolts needed for everything on the compressor"
“We do our best to give you as much detail as possible to make ordering easy. Thank you for recognizing that and for posting the great feedback!”
"You had what I needed. Thanks."
“That's our goal. Thank you so much for ordering with us and taking the time to comment!”
"I was easily able to find the part (a check valve) for my compressor that I needed. The pricing was reasonable, though shipping was higher and slower than I'm used to with Amazon Prime (its hard to beat that). I'm not in a rush for the parts, so the 7-10 days shipping quoted was fine. So I ordered 2 of the parts, one for repair and another for backup in case I need another years down the road."
“We really do appreciate the good, detailed feedback, so thank you! You're right, it's tough to be Amazon Prime for many items...we know we can't offer free 2-day shipping but what we can offer is expertise so you know that what you order will be correct, and if you have any questions regarding the item or order, we're here to assist you in any way we can. We'll do our best to ship your order out ASAP. Thanks again!”
"I order multiple parts for which I checked out over a hundred dollars worth. I paid ten dollars for shipping which was estimated to arrive in 7-10 days. Six days later received an email one of the parts was on back order which I completely understand another estimated week shipping. After 3 weeks of waiting I have to call them. I'm told that the party had to be ordered which they would receive in another two weeks them another week to me. This is almost two months on products I paid shipping to be here in a week on. Asked if they were going to do complimentary priority to cover their mistakes and flat out lies to which they respond no it wasn't their fault!! I know this day and age customer service is scarce but this is absurd. Do not trust these people there are plenty of far more reputable companies to go with. Now I have to wait for them to refund my money. Please heed my warming I promise you will be glad you did."
“Thank you for your order and for your business! We are at the mercy of our suppliers in regards to being able to ship out parts that are on factory backorder. With over 500,000 available parts, we do our best when we find out that a part is on backorder to put that date on our website, yet many times we do not know that a part is on backorder until that custom order part is placed on order for you. We have asked all of our suppliers for a complete list of backordered parts, yet NONE of them have this information for us to update all of our parts that are affected, so we update these parts as we find that they are on backorder. We apologize that you had to wait for your order and that you feel that you were treated unfairly. We really do try and do our best to keep the parts information as up to date as possible. It is not in our interest to lie to customers and that we certainly did not do, but we do understand it can be frustrating when parts are on backorder. We really hope you understand. Thanks again for the feedback.”
"customer service was nice to deal with on the phone."
"Easy to find product and order"
“We're glad it was easy for you, thank you for your order and business!”
"I wasn't entirely sure what part I needed, they helped me identify the specific part I needed and the online ordering process was seamless."
“We really do try to assist our customers to the best of our ability, we don't want you wasting your time or money. Our sales staff is knowledgeable in the product line, which always helps. Thank you so much for the compliments and for taking the time to post your review!”
"Easy to find what I was looking for, and placing the order was a snap! All sites should be this easy!"
“This is our goal and we appreciate the fantastic review! The easier it is for you to find your part(s) and place the order, the easier you can get back to work and to your life. We appreciate the compliments!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for your comments and for ordering with us! If you're not sure or have any questions at all regarding your order or doubt the accuracy of the parts you ordered, feel free to call us directly at 757-547-8665 and one of our sales reps would be glad to confirm the parts you ordered are correct for your model. Thanks again!”