"So simple to find what I needed, so fast checking out. DONE!!!"
"I DON'T KNOW WHAT I AM DOING BUT YOUR WEBPAGE HELPED ME GET WHAT I THINK AND THOUGHT I NEED."
“We appreciate the review, it helps us out and informs us what our customers are feeling about our website. If you have any questions at all, feel free to call or email us!”
"This is very annoying after spending 1 hour on website"
"One of the best, easiest, and most intuitive online order form; excellent."
“That's what we have tried to do, thank you for noticing! We believe we have the simplest, most intuitive website and checkout process out there. We appreciate your compliments!”
"Handling fees were not indicated until well into the checkout process. Buying decisions are usually based on advertised price, shipping costs, and taxes plain and simple. When you start adding handling fees or any other surprise costs along the checkout process it becomes unattractive to buy here anymore."
“We apologize if you feel like you were being charged a surprise fee. The handling fee is obvious in checkout and there is a note that explains exactly what this fee is, but we certainly do understand your frustration. It is feedback like yours that helps us drive our decisions on policies and features of our website. We have this handling fee for a good reason, but we will keep an eye on feedback (such as yours) and if is indeed a reason not to shop with us, will decide to remove it. We appreciate your business very much and don't take out customers for granted!”
"I just want to buy a part. I dont check my e-mail or give out my actual phone number. Just sell me the part's i request and i will come back."
“That you for your comments Matt, your feedback truly is appreciated and considered by us at Master Tool Repair. We are playing around with updating our checkout process so that customers will be able to checkout as "guest", which will allow one to checkout without having to enter all of your personal details and create an account. Again, thank you for your comments and for ordering with us!”
"Needed ferrules for my compressor discharge tube. They had the correct part and easy to order."
“Thank you for taking the time to post your positive comments, and for your order!”
"Very nice docs for self diagnosis of compressor problems. "
“Thank you very much for your positive feedback and for taking the time! We go to a lot of trouble to give our customers as much technical information as we can, as we know this information is useful. We believe it is what makes us standout from the competition. Thanks again!”
"easy to find the part I was looking for"
“Easy is what we strive for, we know your time is valuable. Thank you so much!”
"This is the first time I have used your company for any parts. I now have you in my favorite's folder. It has been a pleasure."
“That's all we could ask for, thank you James! We certainly appreciate you taking the time to post your comments, and for giving us your business!”
"Called in to verify if one part was included in another part kit, very helpful and friendly staff!"
“We're glad you're satisfied with your experience! This is what sets us apart, we believe, as our staff is very knowledgeable about the product we sell. Thank you for the great comments!”
"Easy ordering and great prices!
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“Thank you for your order and compliments, it's appreciated!”
"They have a great website, very easy to use. However, the item I am purchasing is going to take 7-10 days to process before it ships??? That is ludicrous, but I need the part and I have no choice. Otherwise, I would find somebody that can process a shipment in 2-3 days like the rest of the world."
“Thank you for your feedback. We state "7-10 days to process" as insurance for us, this does not mean it will certainly take this long to ship your order. We carry 300,000 SKU's in our system and being a small business, we can't stock most of them in our warehouse. If we don't stock a product, it does typically take a week to ten days to order it in (if the manufacturer cannot drop-ship it directly). We are certainly sorry if there is any confusion, thank you for your order!”
"no ordering problems, we will see on delivery time and quality of items"
“We know your time is important, we'll process your order as quickly as we can. If you have any questions or want to check the status of your order, call us at 757-547-8665. Thank you!!!”
"The timeline for getting a new part is pretty long...found some places with similar parts quicker turn around...but I wasn't sure it was the right one on their sites. First time buying from you guys...let's see what I get. Jim"
“We have your product in stock, picked and ready to ship today. If you have any questions at all feel free to call us at 757-547-8665. We appreciate your order and feedback very much!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“This is what makes us different. Clear, easy, intuitive and simple. We're so glad you found what you needed with us! Thank you for the great review and hopefully we'll see you next time you need parts!”