"$12 shipping for a ball bearing!!!!!"
"Surprised to see a 5 dollar fee tacked on at the end. "
“Yes, we do apply at $5 Low Order fee to all parts orders under $15 (merchandise total). We are sorry you were surprised by this, but we do give an explanation of this charge in your subtotal in checkout. We have applied this because we are a small business, and it is time-consuming to package and ship (and all necessary overhead) all products, but it also takes the same amount of time to ship a small, inexpensive part as it does to package most larger, more expensive parts, so we found this is necessary for us to viably ship these small parts. We hope you understand, and thank you once again for your business!”
"Good selection and great schematics/photos."
“We appreciate your great comments and for choosing us to order from!”
"This was a good site to order from, would do again!"
“Well thank-you, we're proud of it and glad to hear you're satisfied. Thank you for the compliments!”
"A AIR COMPRESSOR WAS LEFT IN STORAGE. I CHECKED IT OUT AND BEHOLD,
IT NEEDS A NEW FAN!!!!! "
“Thank you for shopping with us, we're glad you found what you were looking for!”
"Always the best price on the right parts, and an easy catalog system to find them."
“The best is what we strive for. Thank you for the great comments and for your business!”
"Found my part easily. Price is good, shipping is OK. Hopefully it shows quickly."
“We'll do our best to process and ship your order ASAP. We know our customers rely on their tools to make a living in most cases, and that motivates us to provide you with parts as soon as we're able to. If the items is not in stock, we'll notify you immediately and go from there. Thank you for the feedback!”
"I tried to send message, but could not. I called after that, left a message. Did not get a response."
“That is unacceptable and I'm sorry to hear no one responded to you, Mr. Roberts. I do see that you placed your order on 6/8 and we shipped it the same day, so you should have your parts in just a few days. Please call us at 757-547-8665 if you have any additional questions, or email us directly at customerservice@mastertoolrepair.com. Thank you!!”
"Glad they had a replacement part for a 20 year old product"
“That's what makes us different. We're glad to hear you found what you needed with us, thank you!”
"Great customer service and have the parts I need"
“That's our goal, to honestly provide the best customer service in the business. Thank you so much for your order and for commenting!”
"I like the way the site allows me to choose the quantity of each item I want, then add all of the items to a cart."
“We're very happy to hear you had a great experience on our site, thank you for taking the time to write a review!”
"The items were listed in stock and at a cheaper price than others. I can only hope that when the order is filled they are in fact in stock."
“Thank you for shopping with us and for your great feedback! If the parts are not in stock, we'll contact you informing you of a back order. We do not have a live inventory for product on our site to show if items are in stock, but if they are not, we will inform you of this. Thanks again!”
"VERY EASY SITE TO FIND PARTS , USER FRIENDLY"
“We appreciate your business and your positive feedback!”
"shipping costs too high for canada"
“We know that sometimes it's not cost effective for our Canadian customers such as yourself, as shipping costs are high. We don't mark up our shipping costs, these are simply the rates that UPS/USPS applies. We will try to find a better, cheaper shipping option for our Northern neighbors. We are sorry for the trouble but thank you for the feedback!”
"Although I haven't received parts yet the web site is easy to navigate and the items were in stock for a 7 year old compressor and prices were reasonable."
“And we will do our best to get your order processed and out to you as soon as possible. Thank you for your great feedback and for giving us a shot!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for your order and for your comments! Actually, you were only charged $6.56 for Priority Mail shipping, which is typical There was, however, a $5 Low Order Fee applied. We do apply a $5 Low Order Fee to all parts orders below $15. We hope you understand. Please let us know if we can do anything else for you!”