"I wanted to expedite my order, but couldn't
Thank you"
"EVERYTHING WENT WELL. YOUR WEB SITE IS EASY TO USE."
“Thank you! That's our goal. We're glad to hear you're satisfied with your experience!”
"Very clear and easy search for parts aided by accurate schematic diagrams. Parts are very inexpensive when compared to the two (2) big-name on-line institutions. Shipping is as inexpensive as they get... consider other on-line prices with shipping costs buried in the item costs."
“Thank you for your great feedback! It's appreciated, as well as your business!”
"I hope it the right size only time will tell let hope this it the machine still make a nice second machine it 11 years but it still going. the tire have just collapse from use and being 11 years old "
“I'm sure the part(s) in question will be accurate and what you ordered, and we'll do our best to make sure everything happens in a timely manner on our end. As long as you ordered by your model# or part#, the part in question should certainly fit. if there are any doubts, please feel free to call us at 757-547-8665 and we'll confirm!”
"I cannot believe you charge handling rip off fee for a little item like a 2 oz. air guage"
“We are sorry to hear you're disappointed, but this is not a "rip off fee". We understand how you and other customers feel when you see this handling fee, but we are a small business and it's necessary for us to apply this fee being it is not feasible for our small crew to package and ship inexpensive items (under $10)...it takes time and overhead, and inexpensive parts take the same amount of time to ship as larger items. We found we must apply this fee to make it worth the time and cost for us to ship these items. We hope you understand. We strive to provide the best experience for our customers and we do not hide this fee or advertise dishonestly, in any way. Thank you so much for your feedback!”
"Easy to find the belt, a bit pricy"
“Some of these OEM belts are expensive, I agree. This is due to these manufacturers being the only outlet providing these parts so unfortunately they tend to put a premium price on these items. The cost to us is high to begin with, as we don't mark these items up anymore than any other item. Thank you so much for your feedback and for your order!”
"would be nice to see the picture of the regulator I'm ordering to ensure it's what I'm expecting"
“We have since uploaded a photo of the regulator that you ordered. With 350,000+ SKU's it's difficult to find photos for many of these products. Thank you for your comments, this is the only way we'd know. We appreciate your business!”
"Good exploded view. Found item very quickly. Easy checkout. No account registration required. I needed a regulator repair kit for Sanborn B109BL300."
“This is great to hear, we're very glad to hear you found the parts you were looking for with us! We try to make life easy for our customers, and ensure accuracy and simplicity. Thanks again for the great comments!”
"Thank you for saving our Kobalt 80gallon compressor"
“This is great to hear, we're so glad we could offer you the parts to repair your compressor! Thank you for giving us your business and for posting your kudos!”
"I emailed an inquiry regarding parts that I required for my air compressor. I immediately received a response from Candace Witlow whom worked diligently to identify the almost obsolete parts that I required. I provided several photos of the parts that I required and she was able to locate alternative/compatible parts. Her customer service was truly outstanding."
“Thank YOU for the fantastic review! We will be sure to relay this to Candace. We pride ourselves on very fast response time and more importantly, accuracy and diligence in doing everything we can to find the part(s) you need. Again, it's humbling to read your feedback and we thank you for giving us your business!”
"I just want my parts. Thanks for sending"
“And we'll do our very best to get your parts order to you as quickly as humanly possible. Thank you for your order!”
"you got me out of a jam.."
“Thank YOU! It means a lot to have your compliments and your appreciation. We do our best, so thank you!”
"need replacement for air cleaner parts very poor parts break down"
“We realize some of the OEM diagrams are not of a fantastic quality, and this is sometimes going to be the case with older models. We to digitally enhance the images to the best of our ability but sometimes the original schematic images are so old and of dubious quality, we can't enhance them but so much. I'm sorry if it made it difficult for you to order. But, thank you so much for your feedback!”
"Good price, part numbers and I can found most of the things that I need"
“Thank you for the great feedback and kudos!”
"Good job guys! "
“Well thank you! "Pleasant" is what we're going for and I'm glad we achieved that with you.”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for your comments! With over 300,000 SKUs we can't stock many of the parts we offer, which is why we don't offer expedited shipping when ordering online. However, you can certainly request expedited shipping by either emailing us or calling us directly at 757-547-8665. If the items are in stock, we can offer expedited shipping. We appreciate your business!”