"it was great and easy thank you very much"
"Thank you all for such great customer service. I did not get any cooperation from the main manufacture in a different site. You guys got to the point and directed me to the correct part. Best of all I didn't have the model number or part number but you all figured it out for me..Thank you so much. I will recommend this site to all my friends. Thank you and God Bless"
“Thank you so much for the wonderful comments on your experience with us. This is exactly what we strive for and what makes us different.”
"its very easy to look at and see what your buying and what you need I give that a 100 ++++++++++ but the shipping address and billing address. I ship everything to my work I don't ship anything to my house and the billing information and the shipping information, once I change my shipping information it automatically changes my billing information to the same address as my shipping information and so on. But overall the site is good I just hope my work doesn't get a bill or mail from this id feel bad if they did. "
“We're sorry for the trouble you had with your addresses. This is a bug we found in the process and we have since corrected it. It's feedback like this which alerts us to potential problems and we thank you very much for taking the time. Also, thank you for ordering with us!”
"All was great, BUT when I went to order yesterday your system offered a coiled Air hose with 1/4" fittings for 1 Penny ?? why not today?? That is what cought my eye and it also said that Amazon could NOT do this. That is why I bought from you but now it is not there, Why ??"
“We're sorry you missed out on the offer! The reason you didn't see it today is this: the offer only appears once "per session" in checkout. If it's not claimed then, it won't appear if you go to the website and checkout on subsequent visits. If you want you can start a "new session" simply by clearing out all of your browser's cache, then revisit the site and proceed to checkout again, then you will see it. We hope everything else was satisfactory and thank you for ordering with our company!”
"fast and total one stop some sites have lots of discontinued items and no ready stock"
“That's what we like to hear. We try to stock most parts and if we don't (which is the case with over 400,000 SKUs on the website) we try to drop-ship the product directly from the manufacturer to you to save on shipping time. Thank you for giving us a shot and for your comments!”
"Very easy to navigate and interactive site"
“We try our best to work in the "KISS" method and design our website this way, thank you for noticing. We've made some improvements to the site recently which allows for more interactive parts diagrams and updated graphics on the site so you don't see clutter and nonsense, just what you need to see. Thanks again for your review!”
"perfect perfect perfect.."
“No need to elaborate here, we couldn't ask for a better review. Thank YOU!”
"Ordering the part i needed was easy, checkout was quick and simple. Very pleased."
“We're very glad to hear about your positive experience. Thank you for giving us your business and for taking the time to post your comments!”
"Your website is well fortified with many of the parts that I need for my compressor now and or in the future, in addition to being very easy to navigate."
“Thank you for the compliments! We hope we can supply any parts you may need for your air compressor as that's our focus. Thank you for our order!”
"User friendly site and easy to follow. Thanks!"
“We're in the process of making the site even more user friendly. We're glad you had a positive experience with us and hope to see you again the next time you need parts!”
"The Kellogg 321 is an old and worthy pump. Thanks for keeping parts easily available to continue that legacy."
“The 321 Kellogg is a great pump, rock solid. This is indeed why we seek out parts for these older pumps, because repairing these older pumps is worth it. I'm glad you found our website and the parts you needed, and thank you for taking the time to post your experience!”
"Great website, easy to navigate. Eagerly awaiting my repair parts, thanks!"
“We'll do our best to process your order ASAP. We think you will be satisfied. Thank you for the compliments and for your business!”
"The entry field verification was painful, the automatic scrolling a distraction, editing was made worse by the cursor trying to go to the end of the field when I wanted to edit text in the middle. The auto scroll caused entries to be ignored. You really need to get somebody to redesign the entry fields and don't be so aggressive with the instant checking."
“The auto scrolling feature is something we're looking to refine or remove. Thanks to valuable feedback like yours, we realize it can be difficult and distracting to fill out forms in checkout. Thank you for doing business with us and for your comments!”
"Great place to find parts I need and info. I wish it was a little easier to navigate and prices were a little cheaper. Other than that, great site!"
“Your comments and compliments are appreciated, so thank you! We do our best to keep the site easy to use as functionality is very important to us, and for our customers, so we will continue to do this. ”
"Helped me find a rare part I had trouble finding online anywhere else. "
“That's our goal and our specialty, glad you found us and we hope to see you next time you need parts!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're happy to hear about your positive experience with our website, thank you!”