"I'm repairing a air leak on my late Fathers Air Compressor & did not think the parts could still be found .
Easy transaction here & I will buy from them again, Thanks !."
"Order went seemless...hope to get parts ASAP"
“And we will do our best to get them to you ASAP. I'm glad you had a great experience with our website, thank you for taking the time to comment!”
"easy to use and find parts needed"
"Love the shopping cart!!!"
“We love that you love it! Thank you very much for giving us your business!”
"I needed a new pressure switch for my trusty Husky compressor and I found what I needed here ! Thanks "
“Glad to see you found what you needed! We hope to see you back here, but not too soon :-)”
"Very easy to find part needed. Audio promps were helpful."
“We try to make life easy for you so you can get back to it. No one likes a convoluted, crowded website so that's our main goal. I'm glad you found the audio prompts helpful. Thank you for your order and for taking the time to comment!”
"Easy web interface, friendly service reps."
“We appreciate your comments so much, thank you for taking the time! We're glad to hear you had a positive experience with us. ”
"Maximum annoyance on the audio popup! "
“Thank you so much for your feedback. We take all comments seriously and into consideration when contemplating a change to our website. We will take this into consideration. We're sorry for the annoyance but we certainly appreciate your order and for taking the time to comment!”
"Glad I finally found the parts!"
“We're glad you found us! Thank you very much for doing business with us!”
"Right parts at the Right price Thank You"
“That's all we could ask for . Thank you for your order and for choosing us!”
"can not buy gaskets or valves seperetly 340 for valve kit or 700 for compressor "
“It's true that for some models, only a kit is available to order. We are constantly reviewing this policy and if we receive enough requests for individual parts, we try to offer them separately. Sometimes the factory only allows the sale of pieces in a kit. Thank you for your feedback!”
"Have been unable to find this part at an affordable price. Master Tool was able to fill the bill. "
“This is excellent to hear, thank you for your comments and for finding us! Your business means a lot to us.”
"I could use a 10% discount"
“That would be nice, right? Well, we do offer discounts for multiple quantities of an item ordered, or if you are a customer who has done a lot of business with us. Thank you for your order!”
"Prices are a little high and most parts places have free shipping over say; $100.00 but no free shipping here. Time to get with the times!"
“Thank you so much for your order and for your comments, they're both appreciated. We take all feedback seriously and factor it into our future business decisions. We'd love to offer free shipping but being a small family-owned business it's not realistic for us at this time.”
"I really wanted to have an option of getting my product overnight aired and it doesn't appear to be an option!"
“We apologize for the trouble. Since we carry nearly 400,000 SKUs, we don't offer expedited shipping on our website because we can't carry every part in stock and guarantee it will ship immediately. We can certainly expedite the order but this is by a case-by-case basis. If you would like to see if it's possible for your order, please call us directly at 757-547-8665 and we'd be glad to look into it for you. Thank you for your feedback!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“The compliments are appreciated very much, and if we can assist you in getting your father's compressor up and running again, that's all we could ask for. The best of luck, we hope to see you back here!”