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Product & services pricing
3.63/5
Chance of future purchase:
3.77/5
Shipping & packaging:
3.88/5
Customer service:
3.63/5
Return/Replacement policy:
3.27/5

Verified
5/5

2023-07-28

Fast and easy ordering. A great website with solutions.

"ordered the parts that I needed and they arrived three days later."


Verified
5/5

2023-07-28

Product delivered as advertised

"Product delivered as advertised "

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Verified
5/5

2023-07-28

Knowledgeable staff

"Needed compressor part and they knew and had exact replacement."

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Verified
5/5

2023-07-27

Will buy from again / thank you.

"Great product at a good price!"

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Verified
5/5

2023-07-27

Air compressor parts...old unit now works perfectly.

"Andrew is a great sales rep. Very helpful "


Verified
5/5

2023-07-26

Great customer service

"I had ordered a pulley and received something else,(a jar of gummies), I jumped the gun and gave a negative review on a weekend, 1st thing Monday I called and they were very polite and promptly shipped me the correct part. I wish I could take back the first review as they were the most responsive and polite customer service I've ever had."

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Verified
5/5

2023-07-26

Great service

"Product was shipped on the same day. Came on the day it was expected to come. Product was pristine in the package."

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Verified
5/5

2023-07-26

Great Serivce every time!!!

"Great service every time. "

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Verified
5/5

2023-07-26

Excellent

"Was able to recognize what I needed "


Verified
5/5

2023-07-26

Great job

"Helped with a return. Hopefully it is taken care of."

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Verified
2/5

2023-07-26

Get the correct part to begin with

"I purchased a part that didn't fit my compressor and needed to return it. They unapologetically charge a 20% "restocking fee" for the return of a brand-new, unused part after several weeks of trying to get them to acknowledge they had received the returned part. In this day and age of Amazon and Walmart returns, charging a restocking fee is absurd. After having to pay for shipping both ways and needing to pay the company to accept their part back into inventory, the customer loses heavily on returns with this company. I won't be shopping here ever again. "

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Verified
5/5

2023-07-26

Compressor Part

"The right part at the right part. Easy ordering process and prompt service "

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Verified
5/5

2023-07-26

real people that know what they are talking about

"common sense, respectful, and really helpful"

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Verified
5/5

2023-07-26

Quick and painless

"Got there super fast and was able to repair my parts for the cheap"


Verified
2/5

2023-07-26

Lost $$ return item

"Description of item in as misleading and it wound up costing me $6 to return it because of the shipping and restocking fees. "

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Rep reply posted 2023-07-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Please let us know what was misleading about the part and we will get that fixed and your money refunded.
Master Tool Repair provides assistance via phone, chat, and email so please review any questions or clarifications about parts with our staff before ordering. We can assist in finding or confirming a part before ordering which will avoid the shipping cost for a refund. ”