ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2020-10-16

Hopefully its exactly what i need

"Well ,if everything fits and whatnot then I will say I'm quite happy with the price, considerably lower than other places. Glad they gave options for shipping! Thanks (hopefully) yall!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-19
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Hopefully you'll receive your parts and they'll fit perfectly. If not, please feel free to contact us immediately and we'll make it right. Thank you for the 5 star review!”


Verified
5/5

2020-10-16

"Made it easy to find parts for an old compressor that is no longer available"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-19
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do our best to offer parts for older and discontinued models. I'm glad you found MTR and decided to order with us! Stay safe out there.”


Verified
5/5

2020-10-16

Order Process

"Order process was easy. I did the ordering in my phone. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-19
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We try to make it easier for customers to order on mobile or desktop so you can get back to your life. Thank you for hte compliments and for the 5 star review!”


Verified
4/5

2020-10-15

DIY Helper

"Parts kit and videos Let me order with the confidence that I can tackle this repair."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-16
A rep from Master Tool Repair, Master Tool Repair, has responded:

“That's great to hear! We try our best to add as much information for the parts we sell so you can order and install them with confidence. We thank you for the positive feedback and for your business, now more than ever. Stay safe!”


Verified
5/5

2020-10-14

Great Site

"Way more parts available then I thought, will definitely shop here again "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-10-15
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We offer the most air compressor parts out of anyone on the web. Thank you for choosing MTR to shop with because small business needs your business! Stay safe out there!”


Verified
5/5

2020-10-14

"Easy to use website, ordered part, I think it is on backorder."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-10-15
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for the 5 star review! We appreciate your business now more than ever, and please reach out to us if you have any questions on your order. If an item is on backorder, we will always send you a notification to this effect.”


Verified
5/5

2020-10-12

Very easy website to navigate

"Very smooth easy to use portal. Found what I needed in a very reasonable amount of time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do our best to make life easy for you so you can find and order your parts quickly. Thank you for the very positive feedback and for the 5 star review!”


Verified
5/5

2020-10-12

Great Compressor products

"Easy to find products, but poor customer when I had a question"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-10-13
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We pride ourselves on our product knowledge and customer service, so if you didn't get a satisfactory answer, we apologize for that. We try our best to answer your questions to the best of our knowledge and if we can't answer it, we'll refer you to a factory representative who can. Thank you for your valuable feedback as it helps us improve!”


Verified
4/5

2020-10-12

"only problem I had was it gave me the wrong city for my zip code. I changed it in the billing and it changed the shipping address but it didn't change the billing city"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-12
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We'll look into this, it could be a bug. We greatly appreciate your feedback and your business! Stay safe out there.”


Verified
5/5

2020-10-11

baldy

"excellanthave bought from you before"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-10-12
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for returning to MTR to order your air compressor parts! We must be doing something right. We appreciate your return business and the 5 star review!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-10-08

Had my part

"Old part but you had what I needed. Yhanks"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Pricing of products and services

Verified Master Tool Repair Shopper
Verified
5/5

2020-10-08

"have used them many times always good service"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2020-10-06

aircool plate

"every thing worked just fine had no problems with this web site"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2020-10-06
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to hear it! We appreciate your positive feedback and the 5 star review. If you have any questions regarding your order please don't hesitate to contact us. Stay safe out there!”


Verified
5/5

2020-10-05

"no experience just pressed some keyboard keys.
Surveys are not highly regarded in my little world
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“This is just a survey based on your experience with our website and checkout. Thank you for taking the time to give your feedback and for the 5 star review!”


Verified
4/5

2020-10-04

Buying replacement.

"The one I just previously bight is good but too big. I believe this one will be the right size. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2020-10-05
A rep from Master Tool Repair, Master Tool Repair, has responded:

“I'm sure it will be and if not, don't hesitate to call us or email us so we can quickly assist you if need be. Thank you for shopping with MTR!”