"My husband is retiring after 40 years from the Fire Department! I wanted a signature portrait for his crew and fellow firefighters to sign. I didn’t want a simple square , I wanted a Maltese cross so I could add several photos. This is absolutely PERFECT!!"
"I ordered a total of five mats, all of different, odd sized openings. My order arrived within a week, and was exactly what I expected. While this perhaps should be the minimum performance expected of an online seller, I've found that such can no longer be assumed. I am very pleased with my purchase. "
"The two mats were well made, cleanly cut to specifications, and were well packaged for shipment.
The only drawback to ordering these mats online was the inability to actually see my artwork, overlaid with the chosen mat.
I ordered both mats with a white core but discovered that one of them actually needed a black core after placing the mat over the artwork.
It would have been beneficial of I were able to do this virtually on your website with a .jpg image.
I ended up coloring the one mat's core with a Sharpie and it turned out ok but not great.
"
"I always have confidence when ordering from Matboards and More that I will receive perfectly cut mats and other high quality products to frame my work. It’s easy to order, there’s a great variety of colors, and delivery is never too long."
"Exactly as I ordered. Couldn't be happier."
"Courier was rough with package, however the excellent packaging protected our purchase."
"I love how easy it is to measure, select, view and order. The selection of color and quality of Matboard is exceptional. I always find what I want and always save money. Thank you for making all of my artwork look special."
"Perfect fit and packaged well...an overall 5 star transaction "
"I ordered 3 mats. They arrived promptly and were precision cut exactly to the measurements I wanted. Great Service!"
"They came out perfectly. Colors matched what was on the website. Came really quick and I am very pleased with my purchase"
"Mat arrived in good shape and looks great - perfect fit!"
"I ordered four mats and got two. The sizing was incorrect. I emailed customer service and haven’t heard back. "
“We’re truly sorry to hear about your experience with your order. It must be frustrating to have received the wrong number of mats or incorrect sizing, and we deeply regret any inconvenience this may have caused. Matboard & More strives to provide excellent customer service, and we apologize for any delay in addressing your concerns.
As of November 13, the team is still awaiting a reply with the requested information to process a replacement. If Sera could provide her order number or any additional details, the team will ensure a prompt resolution to complete her project.
Matboard & More is always available to assist via email, chat, or phone during business hours: Monday through Friday, 9 AM to 5 PM EST. Thank you for your patience as we work to resolve this matter.”
"We bought a beautiful watercolor in Italy that needed a custom mat. We measured the painting according to the directions on the website. It fit perfectly and arrived quickly and very carefully packed. We will definitely be using this company again!Willow D"
"So easy to use this site. Lots of options and suggestions to ensure the mats were sized properly. Frame and mats were packaged snugly and safely. Would recommend without reservation!"
"My mom’s hobby with needlepoint created a beautiful picture but the mat needed to be custom sized and a color green that would make it stand out. It turned beautifully and enhances this treasure just as I hoped. It helped that I could upload a picture of the needlepoint to see how the color and fit would look. Thank for the excellent website and customizing mat experience. I will definitely use this service again!"
A rep from Matboard And More, matboardandmore, has responded:
“I understand your frustration about not receiving your order yet. It can be really disappointing when you're looking forward to a product and it doesn't arrive on time. I recommend checking the tracking information for updates on your shipment. If you need further assistance, please feel free to reach out, and we can look into the issue together. Your satisfaction is important to us, and we want to ensure you receive your order as soon as possible.”