Product & services pricing
4.27/5
Chance of future purchase:
4.61/5
Shipping & packaging:
4.64/5
Customer service:
4.52/5
Return/Replacement policy:
4.25/5


ResellerRatings
Verified
5/5

2025-03-26

Great experience

"I needed a mat board for an unusual sized illustration. My order arrived quickly and was exactly what I requested."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

ResellerRatings
Verified
5/5

2025-03-26

Perfect every time! Thanks

"Always satisfied with product."


ResellerRatings
Verified
5/5

2025-03-26

Great service

"Everything was exactly as ordered and arrived quickly. "

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

ResellerRatings
Verified
5/5

2025-03-25

Great product and service

"My new matboard was cut exactly as ordered and looks great. Highly recommend. "

Pricing of products and services
Likelihood of customers making future purchases

Verified
5/5

2025-03-25

Fast and perfect!

"The custom size was perfectly cut and the color was exactly what I expected."

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2025-03-25

Perfect

"Received custom matte and board. Exactly as ordered. I loved how I was able to upload the picture I’m framing to see how matte would look!"

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2025-03-23

Exact and Fast

"Excellent Product , Smooth and Simple Transaction ,,,,"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2025-03-23

Never delivered item, no response from email!

"Order #CAMM3M was shipped on March 11th and is still shown no movement. Item never delivered. Reached out to customer care and no one has responded. I would either like my product or a refund! "

Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2025-03-24
A rep from Matboard And More, matboardandmore, has responded:

“Oh no! We're sorry to hear about the issues you're experiencing with your order. We understand how frustrating it can be when items don’t arrive on time, and we know how concerning it must be not to receive a response right away. Please keep in mind that our customer service team is available Monday through Friday from 9 AM to 5 PM EST—we’re not open on weekends, but we're here now and happy to help!

Your order has been shipped, but it looks like there may be a delay in transit. We recommend checking the tracking information again to see if there are any recent updates. If there's still no progress, please reach out to our customer service team directly at **(877) 385-5911** for immediate assistance.

We want to make sure you either receive your order or get a full refund as quickly as possible. Thank you for your patience while we work to resolve this for you!”


Verified
4/5

2025-03-22

Lessons Learned

"Nice mat, but I learned a lesson: if you are matting a diamond art piece or anything with dimension, add another 1/16" to the inner dimensions to account for the bevel. I still have about a one diamond row overlap. So instead of 16 x 20 (the size of the design) I should have requested the opening be 16 1/16 x 20 1/16. Next time..."

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2025-02-15

It was cut perfectly, and looks great

"I was very happy with the purchase, it looks really great, is the perfect size and was packaged to good, there was no way it could have been nicked or bent in any way."

Pricing of products and services
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Overall customer service

Verified
5/5

2025-03-21

Great Service and products

"We needed to remat a print and the Matboard site made it easy and there were sufficient color choices. "


Verified
4/5

2025-03-21

Got frames

"The frames I ordered are good"


Verified
5/5

2025-03-20

Just what I wanted and arrived quickly.

"So great to know you can order a custom mat at a reasonable price and receive it quickly. Would certainly order again. Thank you."

Pricing of products and services
Likelihood of customers making future purchases
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Verified
5/5

2022-07-19

Just what I ordered!

"Just what I ordered! Beautifully packed, excellent quality, quick delivery.
Can’t get much better than that! Thanks
"

Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2025-03-20

Fast and accurate

"My mat arrived quickly and fit perfectly. "