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Verified
5/5

2006-04-17

"On the market of LCD or VFD computer displays, there is no one better than Matrix Orbital. I've been using their LCDs and VFDs in multiple boxes for years, and can't imagine not having them now. When paired with LCDC software (lcdc.cc) the MO displays are spectacular! Their service is excellent as well."

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Verified
1/5

2006-01-12

"$23.00 to ship something from Canada to the US that cost $13.00 is insanity. "

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Verified
5/5

2005-10-23

"I was looking for a nice LCD to use with both my PC for testing and Baic Stamp. I found Matrix Orbital to be one of the popular suppliers for serial LCD displays and their prices were good also. Shipping to the US is a little high. But I got my LCD 2nd day in the AM from shipping date!

I was a little dissapointed when the LCD I got didn't work at all on either my PC or stamp. it appeared to be DOA. Fortunately the kind people at MO troubleshooted with me and shipped me out a replacement at no cost!

All of this was taken care of in a little over 1 week. I must say I am very pleased with the way they handle business and know how to make a customer happy.

Despite one bad LCD I will definitely be buying another form them soon. I have never had such great support from a company. Thanks MO!
"

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Verified
5/5

2005-08-10

"Excellent service. Items delivered at lighting speeds, product exceeded expatiations!"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support

g78
Verified
4/5

2005-05-26

"Great shipping and service, payment method are good. Fast delivery. Website could have more detail on products. Product updates seems pretty fast also."

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2005-04-27

"i'm just impressed! i'm swiss and i've ordered already a view times some stuff in the US but after buying a vfd and mounting kit from this company i don't think service can be better than this. easy online-order, non residential credit card buying, daily update on status, track and trace with fed-ex and would you believe it? i had my order in switzerland within 4 days! WOW - what do you expect more'"

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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-12-08

"Fast shipping. Good unit. Very glad to have business with."

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Verified
5/5

2004-11-11

"The service is very good, transport it rapidly, the goods that are very worth buying.
Have received soon, it is a very good trade company ......
"

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Verified
5/5

2004-09-16

"They were fast and easy to order from. They made a quality product, I am very impressed, as I did not expect something this good. I am very pleased with the purchase, as it works perfectly, and I will definatly buy from them again."

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Verified
5/5

2004-07-08

"I ordered a MX2 display and had a tremendously good experience with Matrix Orbital. I decided to use the LCDC program for control purposes and have had complete success with both the general and 3rd party plugins. This is a wonderfully useful mod for my case, and has been the best mod investment of my computing life! Great job! I will be placing more orders soon!"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
5/5

2004-06-22

"Great company, very easy to order, and very responsive to shipping times. Order was shipped out quickly, and delivered earlier than I expected. Packing was perfect, and all cables were included.

Follow-up e-mail to check on how things ended up was a bonus. I would highly recommend this company. Their displays cost a bit more, but are of excellent quality.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Web site reliability
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Verified
5/5

2004-06-01

"Doing business with this company is easy. They are friendly and they care. I was able to discuss troubleshooting and specific non-published technical issues with a knowledgable staff member. Their products do what they are advertised to and are priced fairly. The single warrenty claim I made after purchasing several displays over the years was handled graciously and smoothly, including a bit of special handling. I highly recommend Matrix Orbital's products for your purchase consideration."

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Verified
5/5

2004-05-12

"Ordered to be delivered to the Uk from the states.

lots of communication and great tracking of parcel. Arrived on my door step 5 days after order! Impressive!

Follow up email very professional as well :)
"

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Overall quality of the company
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Is consumer focused
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Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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5/5

2004-04-27

"I was able to make a special order for a single item. These people are great!"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
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Verified
5/5

2004-03-17

"MX222 Blue LCD w/ Aluminum face plate (no keypad.
Purchased through CrazyPC (www.crazypc.com)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
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Variety of brands and products offered
Overall quality of ordering process
N/A
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Web site being easy to use