"I was trying to determine if I would make this purchase and Kyle jumped in and gave excellent feedback and customer service! Great service makes all the difference to me and I appreciate him! "
"Haven't yet received my demo mattress, but the Chat Service with Meghan was excellent! She answered ALL my questions, very patient and very thorough. Will wait to see if it actually arrives within 5-7 Business Days in one piece!"
"5 stars. Enough said....."
"Meghan really walked me through the process of coordinating my bed to get to me when I arrived to my new home. She was very sweet and patient and assured me that I can get things figured out. I tried to buy a mattress in store and had a terrible experience so I appreciate this help. "
"Been a long term customer and will continue to buy your products."
"Purchased a mattress at a great deal and shipped to me. nipping took forever, shipping company was terrible and mattress arrived damaged. Reached out to to customer service and they were overly accommodating. I appreciated that following a terrible start. "
"Waiting to see how good the mattress is for sleeping but buying experience, price and speed of estimated delivery is ahead of other brick and mortar locations right now ."
"Great product choices, lot of detailed information about the mattress, and educational reading on how to choose a mattress on the website. Great customer service via live chat as Kyle responded quickly to my questions. I previously used US Mattress to buy mattresses for my guest rooms. This time I needed a new mattress for myself. "
"I've been looking for a very specific mattress for about a month now. Everywhere it is on back order. I finally found it on this site, but it was $50 more expensive than the other site I was looking at. Kyle confirmed that it's in stock and that he can match the other price. Absolute score. Can't wait for it to come in. Thanks again, Kyle!"
"Fast,responsive,no waiting. solved problems, knowledgeable."
"I went into this not knowing a single thing about mattresses. In the end I was practically an expert! Thanks for the help Kyle!"
"Kyle on the online chat was very helpful and did his best to get me the best deal"
"Trying to use reward points is confusing. I did not use all my reward points
but they all disappeared. "
"Order process was easy. But even better was links to videos to research the different models of the mattress product line"
"US Mattress processed our order very quickly. There was a little hiccup with shipping, but this was on the shipping company's end. Great mattress for a great price!"