"The chat feature online was very helpful. The military discount tipped us into making the purchase today. "
"I ordered a mattress. 6 weeks later they tell me its lost and reorder it. I no longer have an order number and their support line is more than a 20 minutes hold. This company is the bottom of the barrel for product and service. Don't buy from these guys. "
"The selected combo along with frame ad bed didn’t suites."
"I keep getting delay emails, but not mattress. Very much not happy."
"Not enough contact with me before delivery, no white booties like the last mattress...."
"The company was very easy to buy from. "
"i have only one complaint....i ordered and i didn't get my mattress until 4 weeks later....i complained and they gave me a $200 credit toward their store....so i was pleased"
"The warehouse took forever to ship our mattress cover which we needed by a certain date before our daughter left for college. Customer service stayed in touch on a daily basis and shipped out a replacement which arrived the day before she was set to leave. Customer service came through for us and we're grateful for that. It was a rough ride but they came through."
"The personnel at USM worked hard to get the mattress delivered slightly earlier than quoted after ordering. The "catch" was the final step in the process as the driver couldnt find our location- so he turned back to Ann Arbour. So frutstrating because the recipient had to sleep on the floor for a several days."
"The mattress was delivered on time and without issue. The mattress has been all that I expected it to be--firm, comfortable, and a good night's sleep!
"
"I have ordered two mattresses, I have been tracking first 5 days I didn't see any status change, not even item delivered.
6th day morning I called customer care and asked to cancel the order, representative said order cancelled but in afternoon sometime got an email stating your cancellation request declined. Reason was it was more than 24 hours.
First thing how did customer care representative cancelled order?
After my cancellation request, they expedited it and delivered 4th day.
Meanwhile I have ordered another mattress from other website, which was in great offer but no return.
I have 4 matteresses now!"
"From ordering to the time the mattress arrived the process went real well. It was all that the company said it would be. So far we like the mattress."
"Why advertise these things if the links dont work for Synchrony and the military discount doesnt apply. Not sure why you have it then..."
"Everything went great. Received when expected "
"From ordering online to delivery, everything went so smoothly. I like an extra firm mattress and have had many in my life. But they always get soft after a while. Doesn't matter the cost. I bought really expensive mattresses from well named furniture stores and was always disappointed after time. Well this mattress is extra firm And was so much Cheaper than all the others I have bought. Don't spend a lot of, thinking you'll get the best. Buy from US Mattress! "