"I'm impress with Maurys music service they have low prices and quality products."
"Good prices, BUT if they don'thave it in stock you could wait a VERY long time. Despite what Maurys website says, he doesn't just go to the Martin factory and get your guitar...he is over 3 hours from the factory."
"this guy wouldn't reply to my emails regarding my present order and i think it has to do with my previous experience with his store. i was disappointed with a previous purchase from him before. i bought a martin d42 and he failed to inspect that the bridge is missing two abalone flakes. a week after that i had problems with the pick up, that i ended up fixing on my own, thanks to lr baggs for helping me out."
“Alex, I'm very sorry to have given you reason to be upset. You'll remember I responded to dozens and dozens of your emails every other time you've reached out so I'm sad to see 1 star and this bad review. Lori and I are on vacation from 2/26 till 3/7 with very limited Internet access. This vacation disclaimer is posted on our website "contact us" page but I forgot to attach it to my alternate email autoresponder. Please forgive me. I did reply to your recent questions from vacation yesterday 2/28, and that reply must have crossed this negative review. Please accept our apologies and I sincerely hope the misunderstanding can be resolved with a positive outcome.”
"Incredibly fast service. I received my guitar within 3 days from when I placed the order! And what a wonderful guitar! I could not be more pleased!"
"I am extremely surprised at how well Maury was able to make sense of my ramblings and find the perfect guitar for me. I will be telling any and everyone that Maury's is the way to go if you are looking for real answers to your Martin guitar buying questions."
"Great price. Quick delivery and e-mail response."
"Best prices & best service. Received my Martin 000-28EC Eric Clapton today from Maury's. My entire experience purchasing this guitar was fantastic. I had lots of questions via email and they were always very prompt in answering them and extremely helpful. Maury's will be my go-to shop for guitars and accessories in the future."
"I`ve ordered from Maury on more than one occasion ,everything is always just as advertised.I`ll be back"
"Maury's Music is a great place to shop. The items are shipped very fast and promp. Maury will reply promply to any question you may have about your order. My items were shipped the same day I ordered them, and arrived at my residence two or three days after shipping. I highly recommend shopping at Maury's Music if you want great customer service along with great products.
Thanks a lot,
Terry"
"prompt service, good price, and good product. There was a problem with the wiring on the fishman preamp box. I e-mailed Muary and He answered right back telling Me how to solve it."
"I had read many great things about Maury's Music through several guitar blogs and message boards I follow, so I came in with very high expectations. I'm happy to say that those expectations were not only met, but easily surpassed. Every last bit of content on Maury's website is designed to help you through the uneasiness of purchasing a premiere guitar online. From the videos, pictures, specs, string suggestions and the carefully detailed opinions from Maury himself; this place had me feeling very confident I made the right choice (and I did, my OM-28e is incredible). Thanks for dealing with my trivial questions, Maury. I will be a returning customer when the time comes again. "
"Awesome. Ordered Martin HD-28 on a Sunday afternoon. Shipped the next day (Monday) AM and received UPS Tuesday PM. Both the instrument and the upgraded case was in perfect condition. Price was best available anywhere. Would purchase again from Maury's in a heartbeat. "
"Great experience and courteous staff."
"It was shipped within an hour of placing the online order, and arrived TWO days later - fantastic service!"
"The guitar was shipped the same day as ordered and arrived two days later. The guitar was received in perfect codition and sounds awesome."
A rep from MaurysMusic.com, MaurysMusic.com, has responded:
“Rich, I'm sorry to see you're giving us 1 star here. I'm very saddened to see this relationship go sour so fast. You had nothing but great things to say about us in past emails and in-person. During your visit to our shop, Heather and I enjoyed your company and you seemed excited to play our Martins and have your little Jimmy Buffet LXM evaluated. The long wait time you're mentioning here was out of our hands, and I can find & quote several emails between you and I (and Heather) that reveal a good healthy exchange between the 3 of us, always keeping you in the loop. When you got tired of waiting for the 00-18V, we offered to WAIVE our cancelation fee so long as you order and keep a similar in-stock Martin instead. You agreed, and chose our in-stock 0-28VS which we shipped promptly. Only after your tried to return the 0-28VS and we held you responsible for the original cancelation fee (our policy that you agreed to) did everything go south. Now that we won't eat that cancelation fee, you're here with a 1/5 stars and complaining of poor customer service. I take that personally and it is not fair to ALL our other customers. Good customer service means taking good care of every single one. Had we secretly allowed you to be above our policies you might not have written this bad review but that would be unfair to all our other great customers who understand, agree to and abide by our policies. Also, Martin's distribution center is located at 1100 Conroy place, Easton, PA. You'll remember our store is at 114 E Phillips St, Coaldale, PA. You can ask Martin to verify that I do go there twice a week, and you can use Google Maps (or similar) to see that my travel time is just over an hour, and not nearly 3.”