"I purchased 2 30GB Maxtor drives from Fry's back on June 5th 2003. They had a $30 rebate on them. About 1-1/2 months later I recieved a notice that the rebates were denied (because they entered them as 80GB) I called Maxtor up and talked to them about the rebates, they said oh sorry we'll put them thru. 2 more months later I checked the status on http://www.rebateshq.com and it shows rebates accepted and being processed. Now 6 months later I have recieved one check but not the other. Status shows both checks issued on the same date. I will never do another rebate with maxtor. Western Digital has always gotten my rebates out in a reasonable time frame."

"Ordered a 21 inch Grade A refurbished moniter from Merktor on a Sunday night. Wednesday of the week after i got it at my front door. It looked brand new! Merktor has GREAT prices on refurbished monitors. Its rare to find prices so low on such big name brand monitors. The only downside is the high shipping cost :\
Merktor gets my approval!"

"This review is a repeat of a post I just for Computer Giants. However since the review covered two different parties and both extremities, I'm reposting it for Maxtor.

BEGIN QUOTE
Well I had typed up quite a lengthy reflection of my experiences. Unfortunatelly accidentally hitting the back button and then returning forward to this page reset this text field (I hate sites that do that). I haven't got a clue what our PO number was either. Anyhow here's the jist of the problem.

We, a state agency, ordered a nice SCSI hard drive from Computer Giants. Low price on pricewatch.com is why. It arrived fast right before Thanksgiving. I installed it in a server the followning Monday. That night from home I ran into numerous formatting problems. Eventually I managed to format the drive. I started copying about 30GB of data to the new drive. The next morning the server was hung. I rebooted and determined that it hung during the copy. I attempted to remove the files from the new HD but received an I/O error instead. The drive was DOA (DOA because it essentially didn't work and might as well have not even spun up).

I first called Maxtor to see if they had any known problems with the drive and if they could do anything. The guy was real nice and searched through the tech notes for me. No problems were associated with that drive. He said we should really be working with the reseller to resolve the matter since we should be under a reseller house warranty/garuntee but to call back if they wouldn't help us. He also said they'd most likely replace the drive with a refurbished drive which wouldn't be an adequate replacement for our new but DOA drive. I called Computer Giants and asked for a replacement ASAP. The woman refused because it had been over 2 weeks from when the drive was shipped (not when it wsa delivered). We argued about this for a while. I told her that the State of does not pay for DOA products. Apparently she forgot we were a state agency. I also realized about that time (after looking up the tracking information) that they hadn't actually shipped the package on time and that in fact we were under the 2 weeks timeframe for returns. Ha!

Well, now she decided she'd take the drive back and give us a new one. First we'd have to ship the old on back at our expense. Then we'd have to wait for someone there to verify that the drive actually had a problem. Then we'd get a replacement. She couldn't give me a complete ETA for this though. This infuriated me. The money was what made me the maddest. First we paid to have a DOA drive shipped to us. Now they want us to pay to have it sent back? Not going to happen. She refused to pass me off to a supervisor. I eventually gave the matter to our purchasing officer. She reamed the Computer Giants woman too. Finally the purchasing officer gave up and said what we did was up to me. We could either pay to ship the DOA drive back, something which was against both of our principles, or she thought that perhaps calling Maxtor back would be worth a shot.

I called Maxtor back and told them the story. I expected they'd be nice but not be able to do anything other than offer a refurb. Well, I was wrong. They were exceptionally nice about the whole thing and offered to replace the DOA drive with a brand new one. The gentlemen and I even traded good and bad stories about dealing with Internet resellers while he typed. Unfortunately we'd still have to pay shipping for the DOA drive back to Maxtor but they'd advance ship the replacement. They'd been so nice about the whole thing we really didn't mind paying at all. Maxtor's customer service saved the day. They get an A+ in my book. I only wish all vendors and resellers could take a lesson or two from them. Thanks Maxtor!

Oh, and I don't recommend buying from Computer Giant because of this. Of course YMMV.
END QUOTE

The drive in question was a Maxtor (Quantum) Atlas 10k II 7200RPM 73.4GB u/160 drive for around $235. Given this and other experiences with Maxtor's Customer Service and their products, I have nothing but good things to say about them. I highly recommend them and their products."

"My friend bought a Maxtor 40 gig 5400 RPM hardisk at BestBuy as an upgrade. I Installed it easily, worked fine. Came back from X-mass vacation and my friends computer had crashed cause someone else 'installed a bad video card' or something wierd. I ended-up buying the hardisk to help my friend out, as I needed a new one anyway. But my computer wouldn't recognize the primay master (the hardisk). I doublechecked the jumpers for my old OS (win98), and they were ok. So I reverified them on their website and that still didn't fix the problem. So I called tech support, and within 1 minute had the problem fixed. My bios required a different jumper setting that the tech support guy gave me right away, and what seemed like a big problem was solved easily. Their website has a huge database for troubleshooting, but if most of the support staff is as good as what I receieved I would recommend just calling in for any prooblems. Maxtor is pretty good, and they are the only hardisk co to offer Ultra ATA133, if your mobo has the capability."

"Drive was Dead on Arrival (DOA). First call to customer service said I could return it for a refurbished drive. Second call to customer service said I could return it for a new drive. Customer service people didn't seem to know what they were doing. The final drive that I did end up getting (after having to pay for shipping to ship the dead drive back) was good quality. However getting it was a pain."