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Verified
1/5

2005-01-08

"I ordered a Sony digital camera online from MayfairDigital.com in December, 2004. I had to call them to get the order truly "placed" - and then they try to sell you extra stuff.

When it didn't arrive for a week or so, I had to call them - they checked on the order and said it would ship that day (strange?). When it did arrive and I started to process a Sony rebate form for the camera, I discovered that the box had arrived with the UPC/serial number label cut out and removed! So I cannot apply for the rebate.

And MayfairDigital (also doing business as George Gomez, Marcus Audio & Video, B & Y Distributors) essentially does not provide support on the telephone - they put you on hold and never pick up again.

And when my credit card statement arrived the next month I discovered they had billed my credit card $8+ more than the invoice they gave me!!

Avoid this company - it's not worth the few bucks you might save.
"

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N/A
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N/A
Overall customer service
Customer service being knowledgeable
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N/A
Customer service making decisions on their own
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Verified
1/5

2004-12-04

"1. tried to purchase Sony HC40 camcorder
2. told me was in stock both on the web and on the phone.
3. tried everything to sell more other things.
4. a week later, still not received anything.
5. called and was told it was out of stock.
6. checked the web site and found that's still in stock but increased the price.
7. WONT BUY FROM THIS STORE AGAIN!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
N/A
Delivering products damage free
N/A
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
N/A
Web site being easy to use
N/A
Speed of web site
N/A
Web site reliability
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1/5

2004-12-02

"I gave a order number when I wrote this review, but this is comical, since the order was never confirmed after 48 hours. The order number was not recognized on their website, and I had to speak with 5 different individuals today to finally cancel the order. When I asked the last guy if he actually even had that order number, or knew what it was for, he said yes, a Sony television. Funny thing was it was supposed to be for a Sony Cybershot DSC F717 camera? Finally I pressed the issue, to see if they even had my credit card on file, and finally they found the real order and the credit card info, which I promptly cancelled. This was the second criminal camera shop in Brooklyn that I had try to purchase this camera from in the past 10 days. They are not even bright enough to know how to commit fraud with in a logical fashion. Don't waste your time, because that is what will happen if you order from these bozos. I'm going to Ebay!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability