"I have been needles for my animals, who have had Kidney disease, for years though this company. At least 3-4 years. I have never once had an issue. I am very grateful they still carry the size and brand that I need, where other companies do not carry them. "
"Order: 471083
Date Ordered: 4/1/2023
Status: In Progress
I haven't received any updates regarding my order made 11 days ago. The status hasn't changed since I placed this ."
"it was good and the product quality is also great"
"Everything went exactly as it should. The item I ordered - a rather specialized medical dressing for wounds - was priced better than I could find anywhere else. It shipped promptly, and was the correct item, unequivocally new, and in manufacturer’s packaging. No complaints at all."
"I did not receive the order of needles I need to give my dog Adequan. Since USPS said they were delivered? Too bad. They couldn't care less. I'll pay double somewhere else before I give them business. "
"No trouble at all! One of the cheapest places to find the equipment I need and all was sent out in a timely manner without any problems."
"Ordered two masks with face guards and a box of 50 surgical masks.
The quality was cheap and poor and we were overcharged 60 for the box of masks which should sell for $5. a box. The face guards should have been $2 and they charged us 7 each. A rip off. Not good quality products. Got scammed."
"When our order arrived, we were missing a good chunk of our order. When our office called we were met with disorganization and a classic "he said-she said" We were told that they had cancelled those items and to re-order would be much more then our original order. We would also have to pay the $10 shipping charges again. We supply to local volunteer 911 teams (ems, police etc) and some smaller home health people. so they do not have a huge budget to just absorb the change in price. Nor can they be without supplies for a month or 2. Customer service rep was not very nice, and tried to make me feel like i had made a promise to my customers i couldn't keep and that was not his fault. Would not order again."
"I placed an order April 25, 2019 and was told April 29th morning my order would ship that day, 4 days after placing my order. Late afternoon, 7 hours after verifing my order would ship that day as placed, I was notified "they just decided to increase shipping cost on clearance items" so my shipping would go from $5 to $42. This is 4 days after I placed my order and they decided NOT to honor their previous shipping price and increase shipping 840%. What company goes back to a 4 day old order and decide to increase shipping cost by a very large amount? They change their website to reflect the shipping change 4 days AFTER accepting my order.
Below is the email I received at 4:45 pm of day of promised shipment, 15 minutes before they close. What kind of company treats customers this way and doesn't keep their word on orders?
"I was just informed that we have initiated extra shipping charges on the liquidation items because the prices are so low and the boxes are so big it raises the shipping charges. This information has been posted on our website.
The extra shipping charge for your order would be $35.00 plus the regular $5.00, so a total of $42.00. Do you approve the extra charge? "
Of course I didn't approve the increased shipping charge. Plus they said the extra $35 plus $5 they quoted for my order would be $42, no explanation of how the $5 went to $42 rather than $40."
"I use MedVet a lot! I have not been disappointed yet. The call me to tell me about deals on stuff that I order. Shipping is super fast and reliable. If I cannot find what I need customer service is friendly and efficient. I will always use MedVet!"
"They charge for brand name products then replace with crappy generic brands. Friendly before the sale and then they ignore you when you try to resolve the issue. Stay far away from this company."
"On July 13, 2015 I ordered several medical items from the website of Med Vet International at http://www.shopmedvet.com. The total amount was for $35.42 and paid through paypal. They called the next day and said that some items could not be shipped due to being discontinued/out of stock etc. I then logged in to their online support and asked if I could substitute another item for the items that could not be shipped. This was approved by the customer service representative. I received my shipment on July 22, 2015. The two new items were not shipped, nor were they on the invoice included (even though I paid for them). I logged in to the online customer service and talked to "Cindy". "Cindy" said she would check on it and call me on my cell phone number. "Cindy" never called me back and several emails to the customer service department have been ignored. They need to either send the two items that I was charged for and they did not send me OR refund the $3.33 that I was overcharged for items that they failed to send."