"I had ordered a 128MB module for my iMac about a year ago from Memory to Go and things went smoothly. When I wanted to get an additional 256MB I returned to Memory to Go. From their home page I noticed a "Specials" link both on the right side of the horizontal navigation bar and on the bottom of the vertical navagation bar on the left. The specials page shows an Apple iMac 333MHZ 128MB Module, part #127404, availability: Same Day, for $40.00.

I picked the item and went to the checkout. At checkout the price read at the normal price of $76.00. I assumed that the price would be adjusted when billed but to clarify I also sent an e-mail to customer service after placing the order. Never received a response.

I recieved the order around the 12th and noticed that the invoice also had the memory at $76.00 and the last four digits of my CC # were wrong. I checked with my bank and found that the product hadn't been charged yet.

I e-mailed customer service again and while I received no response I did see a charge on my CC account on 3/14 for the FULL amount $76.00 + S/H + tax $96.80.

I waited for a response until today 4/8, gave up, and called them. A gentleman answered promptly and when asked about the price he stated that the specials page prices were wrong and would not be honored. He also stated that the specials page does not constitute as an advertised price and that the page is currently fixed (i.e. broken) and cannot be modified. It was suppose to be a test page but they are unable to modify or remove it. Furthermore they cannot alter the home page to remove the links to the specials page.

I said that the page has been up for over a month and said that they must have had other upset callers. He said that I was the 3rd or 4th person to call and complain about the price on the product I ordered in the last 4 months.

Thats where it gets me. I mean on-line retailers do make mistakes the same as print ads and they will either post/print a disclaimer or honor the price/offer, but to have the mistake posted for over 4 months without giving any notification is going too far. Then it becomes fradulent advertising.

So, did Memory to Go ship the correct part - yes.
Did they ship it in the time promosed - yes.
Quality product - yes.
Billed to right card # the first time - NO.
Billed at price listed on specials page (wether you consider that "Advertised" or not) - NO.
Will order from them again - NO.

It's great to rate a company high when the orders are straight forward like my first one, but the true experience isn't felt until you need to go a step further: returns, questions, pricing errors, etc. Then, and only then will you be able to give a true four corners rating."