"4 months ago I made a large order from Menlook of clothing for my boyfriends christmas presents. One t-shirt did not fit him so I contacted menlook to request to return that particular t-shirt. They seemed happy for me to return the item for a full refund and provided me with a return label but did advise me that a refund make take up to 21 days. It has now been over 3 months since I sent the item back using the provided labels and I have not received a refund or even had acknowledgement of the return from Menlook.

Every time I try to contact Menlook on this matter they do not answer their phone lines and they ignore every email I send them.

Prior to taking my money Menlook seemed very professional and I had no concerns with ordering with them, however as soon as it has come to them giving my money back they have been the complete opposite and impossible to get hold of.

I am now in the process of taking legal action against Menlook in order to retrieve my money back, as they have left me with no other option, as suggested by my bank."

"I ordered a jacket and returned it , but they still have not refunded me after over 6 weeks. Collect plus tracking says the item has been returned but when I phone menlook they say their customer service is not available and when I email they don't reply.

This is a complete nightmare. "

"placed an order a few weeks ago and still haven't received it. i emailed them 4 times regarding it and got no reply. they clearly. I am writing this review with the hope that they'll reply to my emails but i highly doubt that will happen.
DO NOT RECOMMEND BUYING FROM THEM. "

"This is first time i dealt with them .. i experienced very positive service with them. i ordered on 28 and received my package on 1/1 "overseas shipping" "

"I did an 236 euro order at their website, first of all, their service is very bad.. I'm waiting al most 4 weeks for my refund... no response from maggie? ( customer 'service' ) at this moment I am going to enable a collection agency. It takes too long and without any respons from them it makes me very angry. "

"Having made an order, I received an email to say that Menlook could no longer fulfil. The product is still available on their web site. Poor service - shop elsewhere."

"Have still not refunded an order they could not fulfil. Over three weeks and waiting.

Avoid."

"Do not ever order anything from this website!!!
Absolute joke! No ratings! Fraud!! Poor customer service!!

I purchased an item well in advance for a very important event and used the next day delivery service at the cost £11 and then I received an email from Dominika 3 days later to say that my order will delayed and that the delivery charge will be refunded back to my bank account which was has not returned. I called Menlook and the customer service behaviour which reflected the service that I received was ABSOULOTY SHOCKING! Maggie on the customer service team was very rude to me shouting at me and said that she would send an email to DHL to track my order and that I should wait for my item to arrive. This service has effected my personal life and caused nothing but trouble for me as I have taken time off work and spent money on making 7p per minute phone calls back to back to Menlook to get nothing but abuse. I asked to speak to a manager and I was told that there was no manager on site which goes to that this is a bogus company.

-SHOCKING DELIVERY SERVICE
-NO MANAGER
-MAGGIE IS THE ONLY ONE ON SITE
-SHOCKING CUSTOMER SERVICE
-PEOPLE IN THE WAREHOUSE ARE HALF ASLEEP
-NEVER SHOP HERE EXPECTING TO GET YOUR ITEMS ONTIME
"

"MenLook is terrible! They do not send my order and do not reply to my messages either!

It's a SCAM company, Stay AWAY from them!! "

"menlook is terrible. I returned a 400£+ coat 21 days ago and they received it 14days ago. I emailed them many times , received no reply at all!!!

They also use fake trustpilot reviews and fake face book likes to make them look good!

"

"Pretty good prices and fast shipping."

"Good site experience, fast shipping to Singapore (5 days) and most importantly very good prices for G-Star and Dsquared2, almost half the local prices here !"

"I found out that I was overcharged for my order.I sent in an email 5 days ago but did not receive a reply. Sent a second email 2 days ago and I still have not received a reply. I am utterly disappointed with the non-response. This lousy customer service pales drastically in comparison to other online shopping sites, which reply promptly.

I urge online shoppers not to purchase from this website as there are many other better and more trusted sites that provide a more interactive and trustful shopping experience. Being a first time customer to this site, I am very disappointed with my experience. Why shop such a site when you can never contact them?"

"6 dage siden
Worst customer service ever
A new pair of £ 248.74 jeans with a failing stitching, even before being washed.
I knew that it was the last pair, so i wrote them and offered them this:

Hi, I was so happy with the jeans, but today I saw that the stitching was failing between the legs.
on which mail can I send you a picture of the problem?

Problem is that you dont have any more left of the same model, and I am really happy about them.
I can maybe get a tailor to repair them, and then I would be happy with a compensation.
Its both the stitching between the legs, and on the side stitching (The trademark stitching of DRKSHDW)
Hope you can help :)

They wrote me back:

Dear Mr Rohr,
Following your mail showing that there was a stitching problem on the jeans, we will offer you a voucher to compensate this inconvenience.
Thank you for confirming you accept the voucher of £ 10.00. We will email you a promotional code to enter before confirming your next order at Menlook.
We remain at your disposal for any further query.

So I wrote em back:

Sorry for being a little sarcastic here, but if the £ 10.00. is compensation for the inconvenience, then who will pay for the tailor to fix the stitching?
The tailor alone will probably be £ 20.00. alone.
Last option would be to just return it back to you for a full refound.

They answered:

Dear Mr Rohr,
We received your email of march, 4.
Unfortunately, we cannot refund you the jeans as it has been worn and following our terms and conditions, any item has to be returned in good condition and in their plastic wraps.
Thank you for telling us if you accept our voucher of £ 20.00.
We remain at your disposal for any further query.
Regards,

I just wrote em back:

The jeans was clearly in a bad condition already when i recieved it, I didnt even wash em yet, and your telling me that I am not able to return it if I want to?
Is it normal that you sell clothes of a bad quality, and then refuses to refound?


F....k! the 20 pounds, dont want to shop at menlook again anyway, they clearly dont refound if the clothes fall apart before even being washed.

UPDATE.
After sending a link to this rewiew, in a mail to Menlook, they sudently decide to call me on my phone, and promised me a refound of 20 pounds through my Paypal account.
I agreed, since the tailor was only 10€
Just after we made the agreement they asked about this rewiew, and I promised to finish it, I think they thought I meant delete it.
But I would never do that, because it was clearly a matter of this rewiew, that I got some money in refound.
And if it takes a rewiew to get your money back, the rewiew really has its place here.


Goodbye Menlook, I will never see you again."