"Ordered a "The Story So Far" longsleeve and "A Lot Like Birds" dad hat, got them about a week and a half later on international shipping (Canada). Was scared after reading the reviews, but I may have just been lucky. My friend's order took 5 months after accidentally shipping the package to Albania. Came with a free CD too which is cool. Sizing and everything was correct."

"Ordered a hoodie, shirt, some records and CDs. The shirt and one of the records were a preorder supposed to ship out on 1/3/18. The shipping date keeps getting pushed back (8 times already). I sent 2 e-mails asking for an explanation. When I didn't receive any response, I canceled my order. The confirmation page said it would take up to 5 days to get a refund. It's been 8 days; No response, no refund. I'd say the customer service is atrocious, but there is no customer service. Do yourself a favor and never shop on Merchnow"

"I ordered a CD from them which never arrived, sent an email to try to get the situation resolved but have heard NOTHING back. The customer service is apparently just a form on their website without any actual staff to back it up. Will never be ordering from this place again."

"Ordered my daughter a pair of leggings. Was sent completely different pair. Was instructed to send wrong pair back and did. Asked to send tracking number & did. Been trying to resolve this since NOVEMBER 29th!! - and once they received the product back- no communication. All I can do now is dispute the order w/my bank. Ridiculous. I didn't even want to give ONE star- but there was no other option!
"

"I recently ordered three shirts from Merchnow, one was in stock and two were soon to be stocked. It's simple, you take the in-stock item and put it aside as you wait for the additional items to show up. My package showed up 2 weeks after it was supposed to, with only the 2 newly stocked items included and a torn invoice that still had the missing shirt included. Mysteriously enough, the missing shirt was highlighted, but nothing else indicated that anything was out of the ordinary. I emailed their site twice, giving a few days in between the first one. No response. I called their customer service hotline expressing my frustration. Nothing. I still have not heard anything from MerchNow and don't expect to, but I will never do business with this scummy company ever again. I don't think I have ever experienced customer service this bad.

Go anywhere but here."

"I guess it just depends on what you order, but I ordered Merch from a popular band and did the random shirt thing and got a cool ! Sold out shirt that’s not on MN But on other sites. It took a little while to ship but came in like a week."

"I will admit, I was afraid to purchase a sweater from this company given the reviews on this site as well as the BBB. I placed my order on Wednesday the 13th and just got it today just in time for Christmas. Santa has smiled upon me, Jesus, I was afraid that it was going to be delayed like everyone else's order but everything came on time, the size was right, the hoodie was exactly what I ordered so I am really happy with this purchase! Good job MerchNow, you totes didn't drop the ball on my order! "

"I have pre-ordered vinyl through merchnow at least 4 times now (if not more) and every time it is delayed by weeks, if not months. Sending constant emails is useless as they are all ignored. Filed a complaint with the BBB and finally got a response through them. But they basically placed the blame on the record labels and did not care at all about the negative experiences I have had every time I have ordered through them. They charge for 7 day shipping even if the product is received 60+ days after it was supposed to arrive. I will not be doing anymore business is them and urge others to do the same. They do not care about their customers."

"I ordered 4 shirts and 5 cds for a total of $126 after shipping, and one of the shirts is apparently out of stock. However, I haven't received any information about it and they say that they have the shirt and it'll be ready to ship in a month but they bump the shipping date back another day every single day! I emailed customer service and never got a response, asked to have that shirt refunded and have the rest of the order shipped to me and they won't even answer me. Terrible service"

"I ordered 2 tshirts.
Some time later, they tell me they don't have one in stock, so will send me the second and refund the first. Supposedly, they sent me an e-mail to ask if I was ok with that, but never got that e-mail.
Once I got the warning to pick my parcel, I was informed I had to pay 26USD in taxes! For a 16USD tshirt!
Once I got home I realized that they never updated the package, so they decided to write on the package that I had 2 tshirts and a package value of almost 40USD, when that was a total lie!

Sent an e-mail to customer service, to ask for a refund for at least a part of these taxes, as it is their responsibility to provide the correct information. Still haven't heard anything.

Definitely not recommended!"

"I've emailed them several times a week for almost 3 months now about my refund because my items never arrived and my card was stolen around the same time. after about 2 months into this process someone finally offers me a refund through PayPal but now I haven't heard a single thing back from them and I've resorted to spamming their email daily. can we get a class action lawsuit for something like this?"

"My sons ordered a shirt for me for my birthday. It arrived packed in a box with crumpled up posters. The shirt itself looked as though it had been worn and washed, as it was wide horizontally and short vertically. I called to make a complaint, but could only get voicemail. I have called several times, left 2 messages, written an email, and left a message via their site contact forum. Per their return policy, I am supposed to pay to ship this sub-standard product back and pay a $2 restocking fee for the used product they sent me. This site is run by crooks!"

"They sent me the wrong order at first. Then it took them over a week to get the right order shipped to me, when I called about it (one week later) After putting me on hold for 5 minutes the guy picks up and goes "oh! Looks like we shipped it out today" No hurry & no discount. It's now been 3 weeks and still no freaking tshirt... get your **** together or at least make it worth my while."

"I ordered two shirts, a vinyl and a poster. After check out the website said it would take 3-5 business days to process and then my 2 day shipping would apply. I would have not rushed the shipping but it was only $2 more than normal shipping and I was excited for my items. Shipping alone was half of my order which I wasn't happy with to begin with.
After almost three weeks I emailed the customer service and told them how ridiculous that I hadn't received anything further than my order was being processed.
I received no response back, just all of the sudden my order had been shipped.
It's almost like these people sit on their **** hands all day and wait for you to remind them that you ordered something from them.
No more Merch Now buys, I'll stick to Merch Connection."

"Pre ordered a vinyl 2 months in advance, then a week after its release and four emails that never got a reply was told they had run out???? And it was now sold out!!! Now the variant I wanted is up on discogs for stupid money! Never ever going to use this company again. "