"I bought a Micca Media player last year before I went on deployment. It was great, played pretty much any type of media file and we were able to have some great entertainment throughout the deployment. It was a little glitchy, but nothing we couldn't handle.

Since being home my family and I have watched some things on it and it has worked fine. Sometime last week it stopped playing files. It would just reset every time I started a file.

I contacted the company and asked if they had any idea about what I could do, I didn't ask to return it since I had a good run of it. I got no response from them for a couple days. I sent a followup email a couple days later and got a reply back that I had received a refund and they only help paying customers. I replied back with my order number and said that I was a paying member. Woke up this morning with another email from them saying that I purchased it over a year ago and it was discontinued, and that was it.

They have some horrible customer service. I found these reviews on here and see that people are being treated the same by them. I would not recommend purchasing one of their products now."

"This company has outrageous, horrible customer service. I paid $8 extra for expedited shipping service and they shipped UPS Ground across the entire country. No big deal, I figured it was a mistake. I did think it was worth conting them to get a refund for the expedited charges, but was quickly, rudely replied to that they didn't care and UPS shipping times weren't their fault. They made up new rules and dates contrary to what is stated right on their website (they claimed expedited shipping is for 6 days, not the 2-4 days shown on the website).

I replied again simply explaining that ground shipping does not constitute expedited shipping and per their own policy they would miss the delivery date guaranteed by expedited shipping - I was once again told off. I filed a paypal dispute, knowing that paypal wouldn't do anything as they don't deal with shipping issues but hoped Micca would do the right thing and just refund the $8 - however, with the quick fashion of a company who does this often, they simply (almost instantly) closed the dispute and paypal informed me that they don't deal with shipping issues.

This company would rather lie and steal, and permanently lose customers rather than admit a mistake and refund $8. Buy your audio gear from a real local dealer and support them, instead. Micca is just a US front for a Chinese warehouser."

"Horrible customer service. I was trying to ask a question about the power adapter because 2 of mine failed. I wanted some info before I bought a 3rd one. All I was told was that my product was no longer under warranty. My response was that I realize that I just have a question on what the problem might be, to which I never received a reply. I don't think they have real people answering the questions as all mine seem to be generic bot responses."

"I bought a FiiO RC-UE1 Replacement Cable For UE Earphones (RC-UE1) from this merchant. The product arrived timely, but when I attempted to use it, the line-in cable for the left earphone was defective and sound cut out at the slightest movement. I contacted customer support and asked for an exchange, received an RMA number, and sent the headphones back in all of the original packaging. After waiting about four weeks without any communication, I asked what the status of my return was, and the retailer told me that they never received my return package.

In the time between sending the package back and contacting the retailer, I moved to a new apartment, and a number of documents were either placed in storage or discarded. This included the tracking number I received from USPS. I sent the customer support representative an e-mail explaining the situation, and I provided an image of the credit card charge from USPS. Micca Store would not move forward or present options without a tracking number, which I didn't have anymore.

The headphone cable was only $28. Although I understand the fault I played in not having my tracking number in hand, the fact of the matter is, I paid $28 for a defective headphone cable and I paid more money to send it back to the retailer. I am now short $30+ and my faulty headphone cables. This was an extremely disappointing experience, and I ended up having to spend more money to get a replacement cable from a more reputable seller. I will never buy anything from this retailer again. "

"I purchased the EP950 last February. I received the unit and got involved with trying to help Micca make the player better by giving feedback and suggestions at AVS forums website. Anyway I have a defective EP950 and have tried to contact Micca customer support through email and I have had NO RESPONSE in about a month an a half. The following is the last email I sent to Micca, which sums it all up, regarding my defective player. Note: My player is still under warranty.

(The following was sent to ****@**** January 8th at 11:17 PM. This was my 7th email by the way!)
==========
So again I am sending a new email to Micca support because I have got NO RESPONSE in over a MONTH! Someone over there PLEASE HELP ME. This is the most unprofessional customer service I have ever encountered. My original email was asking what I need to do to exchange my EP950 for one that does not have the stuttering and power on/off issue, as I knew this was a problem in mine days after I bought it. I was involved in the forum talk with JACK@MICCA when the product was working out the bugs and what not. I knew I was taking a bit of a risk buying the EP950 but I realized how much JACK@MICCA was listening to the consumers and helping get the problems and bugs fixed. Soon after I received the unit I was aware of the stuttering issue it had and also the power on and off issue. I have one of the original units with the 1186 chip. The problem was in the Realtek chip I believe. You guys finally found a solution to the problem as it was a hardware issue that could not be fixed with a firmware update. JACK@MICCA said that people would be able to send the unit back in and get one that had the new hardware and also said that Micca would pay for the shipping or throw in a dongle unit for WiFi. I have waited awhile to send mine back for a couple reasons: One, I wanted to make sure all the bugs were worked out so I decided to wait awhile. Two, I am a foreman at a fence company in the summertime and I was extremely busy and pushed it off until about a month ago when I first emailed you guys. Three, most importantly, the EP950 came with a ONE YEAR warranty. I feel like you guys don't even care about your customers at all at this point. I have spent days reading and typing my thoughts and opinions concerning the EP950 and what do I get in return? Pretty much a slap in the face. I get a one sentence response saying "The series of exchange happened earlier this year and we no longer offer free exchange." THAT'S IT. You guys could not even tell me what to do after that point not to mention reply to any of my emails after that was said. You never fully answered my question or told me what I needed to do for the exchange! Again, I paid $150 dollars for the unit that came with a one year warranty! It almost seems like you guys are trying to ignore me until my one year warranty is up. What else do I need to do to get you guys to understand my concern and respond to me? I don't know who is in control of the support or help over there but it has been nothing but a headache for me. I am attaching my original replies to my original support email. I am also going to send this email from another email account for good measure. Here are the details of my order: Order #: ***-***-****-3472261 Order Date: February 26, 2012 from Amazon.com. I paid 149.95 plus tax and shipping. Today is 1/08/2013 and I have spent over an hour and a half typing this, yes I am slow typer (sometimes in the head too). Can you please do the right thing and make this right for me? All I want is a non defective unit and instructions where, when, and how to send it. I have the original box with foam and everything that came with it. Please if you can not help me give me to someone who will. Please respond ASAP. I am counting on you guys to make this right. I have only praised Micca up until this experience. Sincerely, Brady ------ (sparkfuzz)
(End of email)
==========

I gave Micca the benefit of the doubt numerous times. My first email to them was on 11/25/2012, so obviously they had ample time to get back to me to work this out. I asked this:

==========
I purchased the EP950 awhile back and I am wondering how I go about sending it back to you guys to get a current non issue device. I purchased the player February the 26th of 2012 from Amazon and mine had the power on/off issue as well as the stuttering problem that is now fixed with different hardware. I was a little bit involved in the forums with Jack@Micca months ago when the problems were still being worked out by you guys. The forum is massive now so I cant pinpoint what he said about sending it back as far as the details go. I also remember him saying that due to the hassle Micca would also throw in a dongle device or pay for the shipping. Can you please give me details as to who I send it to and the specific instructions, like if I need the Amazon receipt and so forth. Also I will pay for shipping and take the dongle device. Thank you, ----- Sparks.
(End of email)
==========

The only response I got when I asked them about the return was "The series of exchange happened earlier this year and we no longer offer free exchange." Okay fine, I'm not asking for a handout, I just want my unit replaced by a non defective one, What do I need to do? Is that so hard to answer?!"

"I have three Micca products and couldn’t be happier. Two of them I bought directly from the Micca store. They shipped on time and arrived in perfect condition. All three products are High Def media players. The most recent is the Mplay-HD. I bought it to play Blu Rays on the TV in my bedroom and it works great. I have an external USB hard drive that I connect to it and I can play my backed-up dvd’s and Blu Rays on the TV. I actually find it easier to watch movies this way than using the Blu Ray player. Both of my Blu Ray players are slow to load and then I have to watch all the previews. Not with the Mplay-HD. It loads the movie right away and since I only back up the movie, so no ads to have to watch. And it looks just as good as the original. I've seen complaints about the remote. I've never had any trouble and it works just fine from a distance.

A couple of notes:
1. The Mplay will quickly catalog all movies on your hard drive and then you can browse them in the Movies tab and play them from there. I have ipad versions of some of the dvds, so I see duplicates and can’t tell which is which. I find it easier to go straight to the file tab and select the movie that way. There I don’t see the ipad versions because they are in a sub folder.
2. Many Blu Ray movies are one big file. If the skip button doesn’t take you to the next chapter (and starts the movie over), it’s because it thinks there is only one chapter. But if you push the options button and select GOTO. You will be shown the number of the chapter you are in and how many there are in total. You can select any chapter you want.

Enjoy!
"

"Fast delivery, great service"

"I found the Micca Store to be very easy to find what I was looking for and check out was a snap. My item was pacaged very well and was delivered very quickly. I am very pleased with my shopping experience."

"Excellent. Their website was very clear and efficient, item arrived promptly. I plan to return for future purchases. "

"Micca shipped timely.
Although the system menus offer lot of choices, WD Player resulted simpler and easier to me.
Video quality is very good although the unit was making my audio receiver to turn off due to excess of signal (didn't happen with WD TV Player before.)
This was really annoying as I couldn't use the sound system at a vibrant sound as if I was at the Cinema. Just loud enough as a regular TV show.

So I tried to solve that upgrading the firmware using the system menu.
I followed the instructions and after 30 minutes with the sign UPGRADING I turned off the unit.
The device got froze upgrading the system and it is not possible to turn it back to use, even pressing the reset button on the back of the unit. Now it is UNUSABLE!
I contacted MICCA customer support (within just 6 months of purchase).

They replied exactly this:
"We just checked your situation with the factory. They denied warranty service for your order because the firmware was not correctly done.
Sorry about the inconvenience."

Sorry about the inconvenience! Is that an answer?
I wrote them back saying the system should not offer a firmware update through the menus if that is not the way it should be done so the system has bugs and they should response for that.
They replied after 4 times I sent that email, only once the review was published.
Now they promised to replace the unit and a full satisfaction experience. I hope so. I will complete this review and update the overall scoring once this issue will be finished.

I believe anyone can make mistakes and I accepted their offer to revert this situation. They ansered with more detailed information about my issue with the volume and the answer was complete.
"

"I ordered a product and while I got it a bit sooner than I had expected, when I opened the packaging I discovered my rgb cable was broken.

I emailed customer service with the complaint and even a picture included and got a reply very quickly verifying they received my message and shortly after that that another set of cables was in the mail. Their customer service is excellent."

"I really liked to shop from Micca Store. The description, specifications and reviews I read of the item where so great that made me have a lot of expectations for this player. I really hope it works as it says. It was great to have a tracking number to see where the package was. Keep up the good work!"

"Order was received as expected. Delivery was timely and product was in good condition. Great service!

note: the plastic packaging was torn, though due to postal service mishandling."

"Great service. Fast shipping."

"Fantastic experience. Would buy from them again."