"This place is a joke! I placed an order for several items on January 20th. Almost a year later and the order still has not been filled. Have called numerous of times and have gotten numerous ex excuses as to why the order has not been filled. Asked for a refund on July 21st and was told I could receive a check because I do not have that account that I paid with any longer.. Well Needless to say I have not received a check. They refunded to the card that doesn't exist anymore even though they were told elsewise. 2 of the plants of that order died and they would not refund those either.. Will never, ever order from them again!! Buyer beware!!"
"I'm disappointed with my order for several reasons:
1) Delivery. Fedex is notoriously bad in this area. They claim no one was here on Saturday to receive the package; but there is no indication on video camera that anyone even tried. We have surveillance cameras on each door to the building (I had it sent to my work address); and no one turned up. So this is pure and simply a lie that anyone tried to deliver.
2) Planting instructions. There were no instructions included in the package for handling the plants, despite the note in the package saying "planting instructions: consult the growing guide included in your shipment." See point 6 below.
3) Packaging. It has been below freezing for several days in the past week. The plants were shipped in un-insulated cardboard, inside a plastic bag with a few shredded remains of a magazine (?) across country for over a week, plus the likelihood of them being in uninsulated fedex vehicles at below freezing temperatures. It is highly unlikely that any of them are viable.
4) The mongolian apricot plants. These are tiny, sorry little things. While I certainly didn't expect full grown trees (!), these are a joke. 11" above root jokes.
5) I spoke to "customer service" yesterday and relayed all of this. The first thing the woman did was answer that there were several other items due to arrive which were on backorder and would not ship for a few weeks. When I asked what this had to do with my complaints, she seemed mystified as to how to answer and said, "could you repeat that".
6) The basically useless customer service person I spoke to promised to send me planting instructions, by email, yesterday. What a shock. Nothing came. I have checked my spam, trash and inbox. But there's nothing.
While I will wait to see whether any of the plants you sent actually survive and will wait to see what the rest of the order looks like, I have to say so far this is the single worst experience I have had in my life with ordering plants online. Michigan Bulb has performed SO BADLY, I honestly don't know what to say other than that I am very unlikely to ever use you again, let alone recommend you to anyone.
Grievously disappointed"
"I ordered 150 bulbs - iris and grape hyacinth. The price was reasonable and they were shipped promptly. Five of them came up. I contacted customer service by phone (bad connection with India and a very helpful "agent" issued a merchandise credit. I used it for a flower pot. Customer service good, merchandise lousy."
"Their website says plants will be shipped when it is time to plant in your zone. Mine came 6 weeks early. They told be to plant them anyway. It’s freezing out, going down into the teens at night next week and if I wanted to put my down coat and boots on to plant them, they probably will die. Save your money and choose another company. "
"I ordered early april here it is days from June it still hasn't come. I asked for a refund and get store credit to order something else that wont show up. These people are a joke don't waste your Time or "
"I ordered July12. It's August 24 and received nothing. They say it's "scheduled" to ship in Sept! The phone clerk was in India. My problem is I've already paid for (and paying interest on!) summer flowers they won't send until winter sets in! I've tried canceling my order only to be told it will ship in Sept. They refuse to refund PayPal, PayPal refuses to do anything. For your own sake DO NOT order from this Chinese ripoff company! "
"The 1s time I purchased from them I ordered tulip bulbs and a hosta, they were smaller than others but I figured that was ok because they were cheaper but they never grew (of course a year later leaving complaint they wont refund). The hosta was advertised as white but turned green in 2 months time, though it grew fine. The 2nd time I ordered creeping thyme and Chinese lanterns, again lured because they were cheap, these were to ship in the fall. The Chinese lantern never grew. The creeping thyme I ordered was dead and moldy, I complained and they said they would send me a replacement. I planted the moldy one anyways just in case, they sent me another and it took them so long to ship the replacement it was no longer fall, it was winter, and it was also moldy and dead; I planted it also but it next spring neither grew. I talked to customer service and they promised me to double my credit for the plants (because they wont provide a refund, just credit) but they didnt send what they stated, only half. I am still waiting for a response from their customer service regarding that."
"Everything came dead or dying. Don't waste your money with this company! All of the bulbs they sent me were molding and mushy! Their customer services reps are extremely rude as well! Don't have a guaranty if you're not willing to actually willing to replace bad product! "
"I placed an order for 157.00 to be sure I was able to get the free shipping. When I received the order on set of plants was missing, but yet the packing slip said it was in the delivery. Also, I was charged 15.00 for shipping. When I contacted them they stated that they were out of the product and could not give me a cash refund back to my credit card because it was not part of their guarantee. I asked how this could be part of the guarantee when it had never been delivered and yet they took a payment for the product. they did not have a reasonable answer. They sent a replacement certificate and in short, I tried to use the certificate and was not able to, even when only ordering and item that was equal in price to the product that was not shipped. It tried to charge me another shipping fee. When I spoke to a representative, I had the same result, they were charging another shipping fee. At the end of the season, I will be back on to let you know how many of the 157.00 actually come up. Very disappointed in the customer service and the way that this company tries to be sneaky and take my hard earned money."
"3 weeks and still not shipped and no information. You call and they make you repeat information and waste time"
"I use to buy a lot from this company and they were good, but in the past few years quantity and quality control is lacking, most plants/bare roots are in poor condition when they arrive.With the prices now you may as well go buy the already growing plant from a nursery or home center and to add to the cost the shipping prices are ridiculous.Yes they do have their warranty and will credit your account or original payment but I buy to grow not pay and get garbage.You will receive either a very small plant or a bare root/bulb/tuber you will not get the pretty pic online colors will vary thanks to dslr cameras and editing.In most cases it will take time and care to get these to grow unless it is a very fast growing plant.Do research most names are nick names for the plant (i.e. keys of heaven is red valerian)most can be found cheaper as a growing plant elsewhere.So basically the only thing I buy is something I can't get my hands on."
"Recently took took delivery of two annuals in excellent condition, the Buddleia shipped in a tight root ball, wrapped in moist cloth, (gently shrunk-wrapped) & re-wrapped in loose plastic. Most elaborate transportation preparation technique I have experienced among three mail order nurseries patronized. "
"I don't know if this is actually a company or simply an order fulfillment company? I called number listed online several times, always got a foreign accent voice, I have to assume it is a large call center taking their calls. I ordered 12 roses from their website for a total of about $193, used PayPal, money was taken from my account immediately. After a few days I checked online order status, it showed the following Monday, checked again on Tuesday, ship date was moved to Wednesday, when I checked on Wednesday, it was again moved to the following day, at that point I lost all faith in the company and called to cancel my order. They first wanted to call "shipping department" to make sure it will go out, I told them no, just cancel my order. They did cancel the order, promise to refund my money in "3 to 5 business days", hopefully I will see the money when promised. I don't recommend dealing with this company or any of their other sites, I'm sure there are many!"
"ZERO STARS!!!! 1st delivered wasn't what we ordered. Not 1 of 3 items! Reshipped, which took much longer than was stated, got 1 of ordered items. Thanks to this joke-of-a-compamy, we've lost next year's planned flowers. NEVER, NEVER, NEVER, AGAIN!!!! Can't believe Michigan Bulb stays in business. Again, ZERO STARS!!!!"
"Ordered 3 apricot bushes that were supposedly going to grow only 10feet. Looking at them now I would say 20 feet this year. Would not have purchased them if that height had been stated. Now its about getting someone to chop them down. Another thing I don't remember reading anywhere about this so called BUSH having large killer thorns on the limbs. BUYER BEWARE. 3 so called BUSHES now at 20 feet and so thorny it is dangerous and hurtful to pass near them. When you cannot trust the write up on the plant they have printed how can you buy anther plant??? "