"I called over 10 days ago for an RMA and I have not received any word either my phone or email.
When I tried to call them back, the first message I got was that I would be receiving a 20% restocking fee on a return for an item that did not do what was advertised on their website.
The customer service rep attempted tirelessly to convince me that I should have done my research, blah, blah, blah.... and that I made the mistake of picking the wrong item and was returning it due to buyer's remorse. The item is a PCMCIA to parallel port adapter which clearly states verbatim on their website that ...."Quatech’s SPP-100 fully supports the IEEE 1284 EPP standard, and functions exactly like a computer’s native parallel port. Thus, unlike the many USB-to-parallel converters on the market, Quatech’s SPP-100 will work seamlessly with any hardware or software that requires either an EPP or standard parallel port. Compatible with 3.3V and 5V systems." ..... I tried two different parallel port devices and neither worked. It was due to a addressing limiation on Windows XP that was not stated anywhere. The information could only have been learned after getting the manual off the CD that comes in the box with product... AFTER ordering it.

I will never order from this company again. They misrepresent their product and then fail to stand behind it when it does not work as advertised. Instead of getting helpful customer support, I got long drawn out conversion that try to undermine my ability make an assessment of whether the product is right for me. Even pointing out the obvious in a description that clearly proves my point, the customer service rep attempted to tell that I was incorrect in understanding the item.

They would have been better off just charging me the 20% restocking fee (unfair of course), instead of trying to convince me that I was wrong and insulting my intelligence. "

"Ordered a Christmas gift for my father on November 25th from Microsupply - listed as in stock, and stated delivery would happen by December 8th. By December 10th, no delivery. After a great deal of effort, I finally was told the item was "oversold," and no delivery could be guaranteed period - much less before Christmas. Took a great deal of effort for them to offer to refund my money (which I have yet to recieve). "

"I ordered a cmos battery for a Dell CPX laptop on 10/17/05 (A Saturday). My paypal account was charged immediately. The item did not ship that Monday or Tuesday so I waited until Wednesday before calling and asking what was going on. I got a hold of someone in sales immediately who was very helpful. It sounded like there was a glitch in the processing of the order and the salesperson said she would ship it out that day. I was hoping to get the battery before the weekend so I cancelled the order (they charged me $8.18 for shipping a cmos battery UPS ground and a $3.00 handling fee because it was under $50 - $8 for ground shipping? USPS for a battery 2-3 days would be less than $3.00) Anyway, my order was promptly cancelled and I was sent an e-mail to confirm the cancel. However, after 9 business days my paypal account had not been credited. I sent them an e-mail about the issue and they quickly credited my account and sent me an update e-mail. I think Microsupply is used to dealing with higher volume customers. Anyway, I'll give them the benefit of the doubt and order again if they have something I need (except is shipping is ridiculous or I have to pay a handling fee...)"

"Difficult and unprofessional; I would not want to work with them again."

"The customer service and help I've received from the folks at MicroSupply concerning my purchase has been excellent and I will not hesitate buy from them again nor hesitate to tell others to buy from them."

"Shipping was quick. Cables they sold was cheap. I forgot to order a extra cable. I email them about it and they add it to my order at no extra charge. One of the order items they sent me the wrong one. But they promptly send me the correct items after I contact them. Not bad consider they are a new merchant and have good prices."