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Verified
5/5

2007-03-21

"I highly recommend this merchant. Order placed for 2 sensor cleaning products on a Tuesday evening....order shipped on Wed morning. Also, Micro Tools had the best prices for these items of any online vendor."

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Verified
5/5

2007-01-20

"Very responsive to e-mails. This store has an extremely informative website on sensor cleaning for dSLRs. This is what sold me on buying cleaning products for my digicam."

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Verified
5/5

2006-10-12

"I ordered a DSLR cleaning kit. The kit was shipped promptly, but was missing a piece when it arrived. I called the company and they shipped out the missing piece immediately, no charge, which I recieved a few days later."

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Verified
5/5

2006-05-30

"I ordered a couple of tools. I made a mistake filling out the order form so I called them later. They had my order set aside for review and it took only a few moments to get it straightened out. Received my order in a couple of days."

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
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Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
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Verified
5/5

2006-02-17

"Amazing store. I bought a cleaning kit for my Canon 20D sensor. It came with out delay and the products worked great. I would higly recomend this store."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy

Verified
5/5

2005-10-26

"Purchased Visible Dust products on a Sunday. Ship notification was sent on Monday and in my hands on Tuesday. Great price, super service. They even sent a little packet of candy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

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