"I received a promotional code from buying one of their products for ten dollars off.

When I attempted to use the code, the order processed fine but upon checking the status page a few minutes later, my order was cancelled. The code was also no longer usable.

Upon trying to contact them, they didn't get back to me for several days and promised to offer me a new code. It's been over a week now with no response.

From personal experiences I've heard from other customers, the store has been cancelling random orders, and charging the wrong products for others. For a storefront for one of the biggest companies in the world, you'd think they would function better than a brick and mortar operation."

"Placed an online order for Dishonored (Xbox) on 10/9 to take advantage of a promotion that the store was running. It is now over 11 days since that time and order is still "In Process". How can an electronically entered order take this long? Is this 1995 or 2012? Mail-in catalog orders in the 1980s were quicker than this mess. One e-mail has already gone unanswered and just sent another that I won't be holding my breath over.

First and last time ordering from this sham of a website. This experience has cemented my opinion of Microsoft as a whole."

"Maybe I am just ignorant to the way online merchants work, Microsoft Store certainly seemed to think so. I purchased the digital copy of Microsoft Office University plus the Disk from them yesterday. They put a hold on my account for the full amount yesterday and then charged me for the digital version today. When I called to inquire about this they told me that this was normal and that the hold they put on my account would fall off in 72 hours. They acted like it was not a big deal that they effectively put a hold on twice what I agreed on paying for the product I ordered. If it is not a big deal then why didn't they offer to cover the difference until the amount had fallen off? Why is this so common if it has never happened to me before with ANY online merchant I have ever purchased product from?
I am done with Microsoft at this point, what kind of a legitimate business would do this to a customer? Not to mention spending an hour on the phone talking to someone from India just to be transferred to someone who could actually speak decent English tell me there was nothing he could do.
(#1183677140)

One thing I can say for sure is that I could not care less how good this company is, if they treat their customers like this then I have no desire to own anything they make."

"This is THE WORST experience I have ever had in my life. Purchased a Dell computer on sales. One hour later, found out it's not the newest model. Called back to cancel the order.

It turned out that once you placed the order you can not really cancel it. Called back again to arrange a return. They sent me a return shipping label.

Couple days later I received the computer system. They came in two boxes. Took the label and the two boxes to the UPS store and they told me I need two labels.
Went back home and tried to request another return shipping label. It took me TWO phone calls to finally receive the second label.

A week or two passed by after I shipped system back. I still didn't receive any emails nor did I receive any credit back to my credit card. Went online to check the tracking numbers. It turned out the items were delivered to microsoft 7 days ago. I was concerned so I called them again. I was told it is normal and I should receive the credits within two three days.

I waited another week still nothing, no emails, no credits back to my credit card. So '16' days after the computers returned back to their hands (tracking shows both item delivered to MS on 07/25), I still had nothing.

I called again this morning (08/09). Basically the guy had no clues what is going on. I was told a supervisor would call me later today. Waited the whole day and no one called. I called again around 5:30pm. Yet again, this representative did not know anything and couldn't do anything. Gave me the same answer as the previous guy. At this point, I was really concerned so I asked some questions. Instead of answering me nicely, he started to get really nasty. He raised his voice and replied whatever I asked in a mocking manner.
I then asked him to transfer me to his supervisor immediately. Finally, the supervisor realized they have received the returned items 16 days ago. I am supposed to have my credit back by now. Yet again, he couldn't do anything about it. He had to have "his supervisor" to call me back.

So here I am, 16 days after microsoft store received my returned items, I still have not received any refund. All I can hope now is "that supervisor" would actually call me tomorrow as they promised. Seriously Microsoft, why do you bother to have that customer service line if none of them can do anything.

Here is the case number
***-***-****
"

"The order process and customer service is one of the worst I've ever experienced. I placed an on-line order(Case #1180503607) for a Samsung Series 9 laptop. Happen to get a special promo price through their own store for $300 off. Went through with the purchase with 2 day shipping upgrade and even got a confirmation with an order number from their own website. Couple of days later i had not received it, called to check on my order and had been cancelled. At first they told me that my credit card had denied the order, checked online while the representative was on the phone and it showed approved and credited back. The representative then expressed her apologies and stated that it was their own system that had canceled the order for being out of stock. Stuff like this happens, so i asked if they could place the order again. I had to escalate the order to the manager, even he would not credit the promo price, nor were they willing to help out in any way shape or form to accommodate for their own mistake. The manager was sympathetic, but he would not even consider a back-order or even applying a discount to a same type model, same priced laptop that they currently had in stock.
I happen to be an Network Administrator for a fairly decent sized company that purchases an average of 30-40 laptops a year. I've run into situations like this with Dell and Leveno, but they have always striven to help the customer. NOT Microsoft! To be honest, it was a day and night difference with any other company...being technically inclined i don't necessarily care for Apple, but i guarantee this would not have happen with their customer service.
Overall, I must say this took nearly 2 hours of my time with no desire from Microsoft to come to a resolution other than 'sorry about that'.
Again, extremely dissatisfied with their customer service and means of communication, not to mention their resolution process. Will never purchase through them again, personally or professionally."

"Very bad site and bad customer service who are unwilling to even hear what I found to be the problem with their site. "

"Placed an order and a week later of being "In Process" finally got an email stating that my order was canceled. Doesn't state a reason why and filled out contact form on their website and no response. Tried calling and was told it was a Microsoft mistake and would be contacted within 24 hours regarding issue. Two days passed and still have not heard from anyone yet. Filling out the contact form or calling doesn't seem to help and no one will contact you at all."

"I ordered a laptop here. They didn't ship it for over a week so I called and asked why. They opened a case for me and said they'd look into it. The next day, I received an order cancellation email but it did not explain why it was canceled. I called again and was told that my order was deemed suspicious. They created another case to re-issue the $200 promo code I had used, which is now invalid. I told them I want a $200 check instead and that I'm not giving them my business anymore. We'll see how that goes. A supervisor will supposedly be calling me back about it, but even if I do get the check, I'm not a happy camper. I'm surprised Microsoft would put their name on such a poor quality retail front."

"I tried to purchase xbox points at a "to goof to be true" price and sure enough it was "to good to be true";
Item was out of stock so I cancelled, problems trying to get refunded via Paypal (I should mention that Paypal will not dispute this with seller as the item is categorised as virtual media).

I cannot rate their service low enough - Avoid, Avoid, Avoid!"

"Terrible. Shipped a laptop DOA in terrible packaging, and are now in the process of getting me to jump through hoops just to get a new one. From the first call the second I tried to turn it on, the rep estimated I'd have a new working laptop in about 14 business days because "we could pay for express shipping but it would only cut a couple days off." Now it is impossible to get in touch with anybody helpful to find order status, as they are unable to take calls at the tech center right now. I will NOT be shopping here again. Ever. Period."

"I should read these reviews and rating before I entering any microsoft store! a very unhappy experience I have ever had with my shopping! I bought a Sony computer, and it can't be reboot after I try to partition the C driver on Mar.25th. I return it to the store on the next day and the manager gave me two choice: 1 charge me $119 to buy a windows 7 or 2: charge me 49.9 to reload the windows system! it is a really hilous deed for a service store!"

"I ordered a samsung slate from microsoft store and it is nothing like the 7 hr of battery life they promise. lasts barely 3-3.5 hrs and the touch interface is cumbersome. I was unhappy as this was a gift to my husband. I called them for return in less than 30 days and they shut the door on me saying they dont take returns for packages that were opened!!!!

How the hell do you know if the computer does what it promised without opening the package ???

How can you not care if the customers are happy about the product you sold them within the 30 day window period which is standard practice in the online purchase world!!

Have to thank Amazon.com out of the blue here for the wonderful customer service they provide. In contrast microsoft store is a train wreck.

Consider yourself warned.dont buy anything from them just for the store credits they entice you with. not worth it."

"So far so bad....

Order a product cause it had the included $200 store credit (pretty much a free xbox 360) and was reasonably priced - so I went ahead and ordered it. But the specs where different than what I was led to believe, but I figured it was Sunday so I could cancel even after the mix up and proceeded to try every number I could. No luck, no luck what's so ever. Don't try to get ahold of them on a sunday or find anywhere on their very bad web site to get meaningful data... Anyway, I tried first thing Monday morning and when I finally got through they said ' yes let me get on that', they cancel the card ($200 credit) instantly but of course still send out the computer today (seemed odd since I had called a couple hours before the stamp on the send out). So then I'm like forget it - I'm going to be home - refuse shipment and won't see my CC refund for a month? Not worth it - might as well stick with the model I got and move forward from there. So I call them back up and get a run around again... Hassle cost me a couple hours today and who knows if I will get that $200 credit? Arg... Oh well, stickin with Newegg and Amazon in the future..."

"I bought a laptop over the Microsoft store online. There was uncompleted windows. I called customer service but all can said is no customer service at all. New laptop, brand new laptop, the customer representative told me that I had 3 options. First option, she said there was nothing to do with Microsoft store because the laptop brand belongs to Sony and I should take the laptop to Sony.
second option, she will send me the links from Microsoft help pages and I fix the problems. The last option, I pay $9 and a software technician will help over telephone and fix laptop with me.
blame on me, nothing is wrong Microsoft store, nothing is wrong with windows and nothing is wrong with Sony too. I will never ever buy from Microsoft store, and I said "never", so what Justin bibibi..eeer. "

"I had a problem with a pc that I purchased from the Microsoft store. Worst case scenario, or so I thought. I contacted customer support. I spoke with a few people who were all very helpful and pleasant but could not fix the problem. I was the put in contact with William Zollicoffer a support agent. I was able to return my pc with out incident. The agent followed my problem start to finish via telephone and email. After having many customer support problems with other companies this was a great breath of fresh air. Microsoft seems to hire employees who care about the customer. I will use the Microsoft store in the future and recommend the store to my friends and family."