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Product & services pricing
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Return/Replacement policy:
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1/5

2002-04-04

"We bought a motherboard and processor from the website. It did not work, called the company and they told us to send it back they would send a new one. We paid the money to send it back and they never sent a new one. The next time we checked the website, they were bankrupt. We were given the option to get our money back, and we said that we wanted it back. We never received money or a new motherboard. I did not know what to do. I found this website, and am going to file with the BBB and also make a claim to my credit card company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
N/A
Ease of checking order status
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

3/5

2002-03-12

"Built a machine this summer, ordered a AMD 1.33GHz processor from here.

The ordering process itself went smoothly. I know some other comments have said they never received the item... Well, I received mine, and it was in perfect condition, but it was a week late.
Only response I got from their company was that "it had been shipped".
Unless the price I found here was just really really nice, I would probably not order from here again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service being easy to reach
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability