"My initial review was less than favourable due to a poor response by one of their customer representatives when I complained about their poorly highlighted import duties, but I have since been contacted again by a much more helpful individual who has refunded these duties. The products themselves are quite decent and so far have lasted well, and a good range of watch straps are available."
"I already bought a bunch of things in the website. Every item came fantastic. :)
I recommend to everyone. "
"Everything went as planned. Good products. Fast shipping. Will use again."
"Molto soddisfatto dei miei acquisti su questo sito"
"Very nice items at great prices"
"Eu já comprei por muitas vezes neste site, e sempre fiquei satisfeito."
"amei o site e os produtos sem falar nos preços que são ótimos e a qualidade dos produtos também."
"Produtos de qualidades, apesar da demora que é o normal devido o lugar de onde vem os produtos, vale a pena comprar e esperar. Nunca tive problemas."
"Tudo de acordo com o anunciado. Dez canetas de boa tinta de secagem rápida e com cores incríveis e de bom tom. Muito boa compra, mais uma vez."
"Just to be clear. If you have an order problem, customer service is ok. But if you want to ask something specific, they don’t reply clearly or they reply irrelevant things.....!"
"Já comprei vários itens , de boa qualidade e a entrega sempre foi em tempo adequado."
"eu recomento muito esse site!"
"Heb onlangs een laserpen gekocht. Het was best snel binnen en het product doet wat het moet doen. Heb er nog steeds plezier van, ondanks dat het niet veel kost! Een echte aanrader dus om hier te bestellen!"
"I purchased a Lenovo tablet cover and protective film. The product had a good price, arrived well, and looks very good on my tablet."
"Tot op heden voldoen alle zendingen aan mijn verwachting en zels beter. alleen de ledlampjes MR 11 gaan zeer snel stuk maar an die prijs bestel ik er wel nieuwe"
A rep from MiniInTheBox, LightInTheBox, has responded:
“Dear customer, this is supervisor from Mininthebox.
Firstly the taxes is noted in our knowledge base as below: http://www.lightinthebox.com/knowledge-base/c1229/a3021.html
And in the first year since the company established, we noted that EU taxes is heavy. So 3 years ago, we had this EU duty insurance service as it is shows below once you check out: https://www.lightinthebox.com/download/b09ca8dc-93d2-4d86-a499-765115f6f4fa
For customers who had this duty insurance, we will fully refund duty cost if it is occurred.
We are sorry that Hazem didn't offer help, but please don't worry, after view your case, I had conducted ticket ID=17949619# in our ticket center and offer a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.”