"You may never receive the product you purchased. When submitting a resolution ticket, they keep extending the amount of time. At first the reply was "it can take 20-30 days." When that did not happen, I was assured it would arrive "no later than 40 days" and given an exact date. After 40 days, they are now saying, "so you still have great possibilities to receive it within 60 days."
This company appears to be a scam, and they appear to keep extending the delivery date until you either give up or forget. They will not refund your purchase price."
"Lousy costumer service and always reply with pre-formated answers. After a 1 star review here and other rating website they manage to refund me. "
“This is Customer Service Supervisor from miniinthebox. I am glad to help.
We will arrange a reshipment or refund if your package is confirmed lost on the way to you.
After review your case, I had conducted ticket ID=16780437# in our ticket center and provide a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.”
"Pathetic website. I never received the product from 6 months and I have been raising tickets every couple of weeks and every time they ask me to wait 1-2 months ! Fake website having no intention of resolving the issue.
Order no. - 1706070527509495"
“This is Customer Service Supervisor from miniinthebox. I am glad to help.
We sincerely apologize for the order delay. We'd like to refund the payment to you since your package might be held by customs or lost in transit.
After review your case, I had conducted ticket ID=16828910# in our ticket center and provide a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.”
"I bought a iPad cover on Miniinthebox for the new iPad (9,7). At that time, 3 months ago, they had online that model (9.7) on the list of compatibility. I waited for the product for 2 months. For my luck, it also got stuck on taxes in europe :(, that made me pay more 20 euros.
When it arrived, didn't fit on the iPad. When I went back to the site, there was a new option saying iPad 2017 that wasn't there when I bought.
Even though the site was not clear, mini in the box worked things arround with me and refound me of the money and taxes. Finnaly i got me problem solved.
"
“This is Customer Service Supervisor from miniinthebox. I am glad to help.
We'd like to refund 100% Tax Fee to you since you paid for the Insurance for Duty & Tax of this order.
About the unfit product, it is a little tricky to choose for the right model of ipad case, cause there're indeed so many of them. We will inform the relevant dept to fix that.
After review your case, I had conducted ticket ID=16790752# in our ticket center and provide a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.”
"I purchased 5 x 16gb Key shaped flash drives. As soon as they arrived I tested them by attempting to load a 14gb film in 1 gb episodes, the first episodes loaded and played back with out problem, then loaded the next 1gb and then the 1st gb episode was corrupted and the 3rd would not play. Loaded the 4th episode and then all episodes would no longer play back.This was true of the other 5 flash drives. I conducted this test on a known genuine flash drive and the whole film would load and play back. The flash drives I have been sold are known as "fake capacity flash drives" when you plug them in it will display 16gb on your screen but in fact the true capacity of these was approx 2gb. I did get a full refund but it took some time and they still seem to be selling them. make sure you test with at least 10gb of data as soon as you get them and play back to test as it will display the file name making you think it has loaded it when it hasn't."
“This is Customer Service Supervisor from miniinthebox. I am glad to help.
About the product issue you mentioned, we have contacted the relevant dept to open an investigation about it. Please don't worry, we won't sell it any more if there is any problem with the product.
After review your case, I had conducted ticket ID=16780306# in our ticket center and provide a solution for your case. please log in your account--go " personal center"--"my ticket" to check our reply . please keep in touch with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.”
"Très grand choix d'article à bon prix, livraison rapide même si je suis au Québec. Les articles reçus sont comme montrés. Aucune insatisfaction de ma part jusqu'à présent "
"It's an amazing website!
There are various products, good quality and cheap products.
The delivery is good, it arrives in good condition.
"
"J'aime les produits originaux aux prix abordables! La livraison est aussi toujours correcte. Je conseille ;)"
"I love the fact that you have 1 point of contact and not the mess you have with a marketplace like alibaba; that's to me too much of a turn-off.
The goods are at least as expected but sometimes really pleasantly surprised.
Nothing is perfect, do for a recommendation, speeeding up delivery time woudl be a benefit. Having said that, sometimes you're really amazed and it's on your doorstep before you know.
No hassle at check-out as you can use paypal or even local payment system.
As with all buys from asia to EU, keep the amount below the import duty level (E22 in the netherlands) and you sure have a great shopping time. For more expensive stuff above the liit, just calculate the duties in or tick the box at check-out to have that already covered."
"Buenos productos y buenos precios. Entrega dentro del plazo."
"My order arrived about with in 25 working days, all products were great , better than i expected for this price"
"Top Product in miniinthebox"
"Super site je commande très souvent il y a plein de bonne affaires pas chère et de bonne qualité allez y moi j'en veux ENCORE...."
"low prices high service and great aftersales."
"Jai commandé des jeux, livraison dans les temps, produits corrects, bob site."
A rep from MiniInTheBox, LightInTheBox, has responded:
“This is Customer Service Supervisor from MiniInTheBox. I sincerely apologize for the shipping delay and all the inconveniences it may have caused to you.
The package is still in the transit to you. Please kindly note that all shipping companies are overloaded by packages due to the busy holiday season, so the shipping time will be extended.
However, I can fully understand your concern and disappointment. In order to meet your satisfaction, i had conducted new Ticket ID =17149202 in our ticket center and provide a Better solution for your case. please log in your light in the box account--go " personal center"--"my ticket" to check our reply . please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.”