"I'm very disappointed with this retail store. I really thought they are good based on reviews from amazon.

We bought a Movado Sento watch last 05/20/2008. It arrived a few days later. When my wife opened the package, we were surprised that it was just the watch and nothing more - no manuals or certificate of authenticity or something like that. Although, I'm not sure if there should always be manuals when you buy one - a watch in particular. We were told by customer service in misterwatchonline that manuals are available online. That was fine.

Of course as you would normally do, my wife tried the watch on and amazingly it fitted just right. I was surprised because normally if it's brand new, it should be a little bigger. She put it back into the box and tried to wear it the next day, as she was putting it on, suddenly the screw on the bracelet came loose and screw dropped on the ground. We never found it. So we called customer service. They said we could bring it any movado store and they would fix it for us. Unfortunately when we called movado we were told that the retailer who sold us the watch is not authorized dealer. so we were stucked to sending it back to MisterWatchOnline. We then decided were not happy with the watch and wanted a refund. Jeniffer Fisher bluntly denied this and said we wore the watch already so we cannot get a refund. That's absurd. My wife tried wearing it and it broke. I'm not even sure if the watch was brand new in the first place. This will be the first and the last, I'll buy from this retailer. I suggest that YOU DON'T BUY FROM THEM AS WELL. THEY ARE NOT AUTHORIZED TO SELL WATCHES BY MOVADO at least that I know."

"Ordered on the 24th of Jan 2007, hoping that i'll be receiving the watch before 1st Feb, when i'm off for vacation. Called on the 26th and was told the watch was shipping the same day but wouldn't make it by the 1st Feb. So, i instructed the shipping be changed to 2-day UPS and agreed to the increased shipping cost. The watch wasn't shipped by the 30th. So cancelled the order.

What's the point of advertising watches at low prices if they can't be delivered? Order from this store only if you're not in a hurry for the product. This is an Amazon.com merchant and more store ratings available at their site. "