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Verified
5/5

2005-05-20

"On the 29th of April I ordered a Noreve leather-case for my H10 (DAP), paid with PayPal and instantly got an confirmation e-mail from MisticAudio, some hours later I got a new e-mail.. order had been shipped. I had it by Tuesday the 3rd of May (shipping from U.S to Denmark).

Very impressed :)
"

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Variety of brands and products offered
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Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
N/A
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Overall customer service
N/A
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N/A
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N/A
Customer service being knowledgeable
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-04-03

"Ordered a H300 LCD remote and it was very quickly delivered from the USA to UK, the item was received in perfect condition. Whenever I sent an email about the order Jeff was very quick to respond and very helpful, he clearly looks after his customers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Being knowledgeable
N/A
Making decisions on their own
Being trustworthy
Being easy to reach
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-01-24

"quick delivery from us to uk. very nice item very good quality. thanks misticriver!"

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Is consumer focused
Is trustworthy

Verified
5/5

2004-12-28

"Transaction went very smoothly. All my questions were answered promptly by the seller. Got the item in good condition."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
N/A
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-16

"We have effectued a mass order about nearly 23 iSkins for iHP1xx, also some ishades (3) and 5 TORX T5 for 20 customers (including Alkaphunk and me which are order leaders) all leaving in France (one member si Schwitzerland to be correct)...

Jeff offered us very cool prices (better than others providers) and as we are Mistic Addict his eStore was the way to go... ;)

During the whole preparation period - quite complicated for a mass order - Jeff was very very present, extremely reactive... For the finalisation period regarding mass order complexity Jeff gave us direct live contact...

The order was made the 7/12/2004 in the evening (for French hour)... Although the date were difficult for Jeff (hollyday proximity) very nicely he send the shippment immediatly just before his own trip (thanks to horar différence between France and Las Vegas), ...

We received the shippment at Paris (France) in perfect condition this morning (15 of December), so delay was less than a week!!!

Everything was fine and in case there were a matter the shippment package was assured (indeed for a mass order shippment assurating is absolutely needed...)

So we are very happy, thanks to Jeff and long life to MisticRiver! :)

Best regards!
AlkaPhunk and Tang (also from all mass order members... ;)
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
Being knowledgeable
Being trustworthy
Being easy to reach
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

aaf
Verified
5/5

2004-12-06

"Ordered 4 iSkins on a Friday. Received them on the following Monday. Fantastic turnaround considering I live in Ireland, Europe! Also, I had a few queries which were ansered very promptly via email. Excellent servive all round"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-12-02

"Original shipment was lost, but the store was more than happy to send out a replacement which I recieved in good time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-01

"excellent service shipped the same day and received it 2 days later. Item was as described and well packaged. Email updates on the order process were frequent and informative."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-27

"I'm very happy with my purchase : fast delivery, and very good packaging.
I live in France, and I've received as fast as a local dealer !
The product is nice and outperform my expectation.
"

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Overall quality of the company
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Verified
5/5

2004-11-27

"Reasonable prices, great customer support and fast shipping."

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Overall quality of the company
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Verified
5/5

2004-11-24

"My experiance was very positive. The price was very competitive, the process was simple and easy to follow. I purchase the product on a Pre Order, so waited a week or two, which I expected. Once shipped, I received a confirmation email and received the goods in the UK within 5 days.
I then received a phone call just to check that I had received the goods, which I was very happy with .
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
N/A
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-11-23

"Ordered an iSkin for an iRiver H120 from Jeff. Most impressed that I received an email shortly afterwards checking my registered credit card address compared to the IP address of the PC which I used to order the item - an extra level of security which I fully endorse. Received goods a week later, which was quicker than anticipated. I am now making recommendations to my colleagues to "go MisticRiver Estore!"."

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Verified
5/5

2004-11-23

"Pre-ordered an iskin for iRiver. Excellent price, fast shipping once their stock came in, well packaged. Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-11-22

"Easy purchase, quick shipping to New Zealand, and friendly correspondence"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
N/A
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-11-22

"Very good price (and delivery cost) and a personal service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site