" I ordered a 3-pack of stylus for my HP Jornada 720 handheld computer from eXpansys (also known as MobilePlanet.com) to use as spares in case I lost my original. When they arrived the problem was immediately apparent.

The styli I received were over an inch shorter than my original stylus , and too small in diameter to fit in the stylus bay of my Jornada without falling out. My original stylus has a pocket clip that served to lock the stylus to the computer, but the Mobile Planet styli had simple nubs instead of a clip and were completely non-functional either as a pocket clip or to lock the stylus in the stylus bay on the computer. In fact, comparing the styli I received to the pictures on Mobile Planet’s webpage, they were completely different. And yet the sticker on the simple plastic bag the styli were packaged in read “eXpansys Jornada 720 Stylus Pack’.

So I got an RMA# from eXpansys and returned the styli for a refund. Since the problem was all theirs either in mislabeling or misrepresenting their product, I requested a refund of my return shipping as well. After waiting 30 days for them to “inspect” my return I received a refund for the original order amount, but not my return shipping. Looks like I’ll have to contact my credit card company and see if I can start a dispute. Luckily I did screen captures of eXpansys’s webpage showing the styli I ordered, and took some digital pictures of what I received, hopefully these will expedite getting a refund"

"I placed a order online for GPS system. I realized I order the wrong model. I called the sales phone number immediately only number that is listed that works, after holding for 10 minutes I was assured order was canceled and email was to be sent confirming. E-mail never recieved. Called again next day and still not recieved. still waiting for e-mail to cancel item . Invoice did come through now showing 2 ordered instead of original 1. I hope they truly do not ship or bill. I would avoid this site. Very difficult to change or cancel or reach people. Last call took 4 attempts with wait time to 30 minutes. Still Frustrated and waiting for cancelation notice. "

"Ordered an Ipod Nano from this company because of a promotion through Audible.com. Got an email instantly confirming order, but asking for additional address information. This was fine. When I called them though I was told the item that was listed on their website as in stock and shipping 1-2 days from order would actually not be in stock for another 28 days. I asked if there were any alternate products that WERE in stock. Was offered an item that cost $100 more and there was only one of those available. They apparently had exactly 1 Ipod (of any model) in stock. Everything else was backordered. However their website makes NO mention of this. I offered to buy the one they had if they'd ship it overnight instead of 2 day as I'd already agreed to pay. They refused and seemed somewhat offended that I'd ask.

I called Audible to see what remedy they'd suggest. Audible said that I could cancel my order with Mobile World and get them to send me an email confirming the cancellation and then they could give me a coupon for Amazon. I agreed.

I called Mobile World back and cancelled my order. I described why I was cancelling and thought they'd try to keep my business. They did not. They assured me I'd get a cancellation email. It has been an hour now and I have no email. I am going to have to call them back again.

AVOID THIS COMPANY!"

"ordered a 2g nano ipod was charged $7.19 more than list price sales person said my item just cost more
than the same item listed on their site
item returned, charges disputed through credit card"

"I ordered a pink IPOD mini from this store. I got a confirmation number and the order seemed to go through. 4 days later I could still not see the status of my order and my credit card was not charged. After several tries and a 10 minute wait on hold, I finally managed to get through to a customer rep. It turned out that they ran out of pink IPODs. She was polite and cancelled my order right away after I requested it. I wonder how long my order would have been just sitting there without any communication on their part if I had not called. All in all, I would not order from this store again."

"this merchant was recommended to me by the manufacturer of my PDA, Mitac Mio. The car charger for my unit was stolen out and this was the only place I could find to replace it after a web search of over 2 hours. At first the online ordering wasn't working. I called the phone number and was on hold for about 15 minutes, and then my on-line order finally went through so I hung up. Next day I went to check on my order status and try to get a tracking number. There was no record of my receipt number in the my account section, and it said I hadn't made any purchases. I called the phone number again, sat on hold again, and then finally spoke to someone who made an excuse that they were merging two companies, and somehow my order must have fallen through the cracks. So sorry but it will ship tomorrow. I asked for them to expedite the shipping so I would receive it overnight as I needed it for a trip I was making. He assured me that he would do this. Nope... nothing received. I notice that they have a poor rating here - I can see why. I will not purchase from this merchant again, and hope I eventually receive my item. "

"I have to rate my first shopping experience with Mobile Planet as an excellent one. I called in my order to check that all my items were in stock...as I would be going away and was afraid that I would miss shipment of any back-ordered items. A very understanding sales rep. helped confirm that my items were in stock and also helped me set up immediate shipping. My full order arrived in two days; as planned. Prices were good and hard to find items were available. I would definately shop at Mobile Planet again!"

" DON’T BUY FROM MOBILE PLANTET UNLESS YOU WANT TROUBLE!
I ordered a Belkin GPS from Mobile Planet. Immediately I noticed the device was used. The scuffs and scratches were undeniable. I took the GPS out and it didn’t acquire a GPS signal.. much less a stable BlueTooth signal. So, the product was used.. I called mobile and got a RMA number. I needed a GPS for the trip I was going on. So I got another GPS which I paid for, along with the next day air charge. Mobile Planet got the package but didn’t refund me. I had to call them about it! I spent more than 5 hours on the phone spanned over 4 days with them and the bottom line… The won’t refund me because it was also missing the car charger and software. I didn’t notice that and didn’t report it. That’s the bottom line why they won’t refund me $$$. I called Belkin and they refunded me $$$ via a check. It’s very sad that I went through all the headache and mobile planet won’t stand behind the product they sold. The refund came thru the manufacture. Oh well, I guess Mobile Planet just lost $10+k a year. This had been the ABSOLUTE worse customer service I have dealt with –EVER!

"

"My wife purchased an iPod after being led to believe it would "connect" to our car cd player. Yes, it will connect, but only if you rewire the car.

OK. We got the iPod and tried to return it. MP said it couldn't be returned because of "Apple's policy." Buried in the MP web site (which, by the way, is not compliant with federal ADA guidelines, as my visually-impared wife discovered) is a list of dozens of companies that "won't allow" returns without that company's permission.

We called Apple and they said they didn't know what MP was talking about, and they weren't about to start writing letters to distributors authorizing third party customers to return merchandise.

Called MP back and after a long discussion of the unreasonableness of this return party ("but, sir, that's just our policy") customer service agent Jose allowed that "sometimes" they make exceptions. We''ll see."

"1/13: Called to find out if I could still order NextDay today. Callers wait in a cue, automation periodically reports status in the cue. Better than clueless holding but still a wait. Friendly service agent says NextDay ok for another 10 minutes. It was 10 to 3pm PST. I completed my on line order. Site still only worked right with IE (Mozilla and Safari choke) Netscape not tried. Later that evening Order Status showed Pending/Processing. I was worried from the lack of recent entries here and the rating.
1/14: Early AM, Order Status shows shipped! With FedEx tracking number link! Product arrived shortly there after. Goods and packing ok. All in all a good transaction. Low score only for wait on hold, browser incompatibility, and slow status update.
"

"Ordered a product that their site said was "in stock" three weeks later it had not even been processed and an "order id" assigned to it. When I called, I was told that it was "out of stock" and they didn't know when it would be stocked. I was forced to cancel my order.

Additionally, their web designers are incapable of supporting multiple browsers efficiently. They seem to be stuck doing IE-specific development."

"I ordered accessories for my Treo 600 on November 19, 03 (Handspring double charger and styli). At the time of the order Mobileplanet indicated that the double charge would be available in approx. two weeks. Contacted customer service at that point and item was still unavailable. Was informed that it would be available no later than December 03. Today is 12/31/03 and item is still unavailable. Why? Because it hasn't even been manufactured yet by the manufacturer according to what a rep at Handspring told me. I contacted a manager at Mobile Planet who was very cordial and helpful and informed him of this issue. He aggreed to waive shipping charges and overnighted the other part of my order. Although this was a nice gesture, I should have been informed by customer service at Mobile Planet, when I spoke to them, that the item that I ordered (double charger) was not available from the manufacturer. How can you post an item to sell when the manufacturer has not even created the item for sale. This is a very bad business practice and hopefully will be corrected by Mobile Planet. Until then I would hesitate purchasing from there again.

Update: 12/18/2004-I was looking for a bluetooth headset for my IPAQ 6315. MobilePlanet indicates that a model from Plantronics (M2500_6315) is available. I contacted the manufacturer Plantronics and they informed me that the M2500 is currently incompatible with the IPAQ 6315 and that it drops calls causing the user to "hard reset" the device each time that occurs. In effect Mobile Planet is selling an incompatible device and touting it as compatible. Very poor business practice. I thought I would give Mobile Planet a second chance, but I don't think I will attempt to shop there again unless they change their business practice. "

"so far, so good. ordered a copilot 7 usb and web site didn't say it was not-in-stock during order process. i don't like working without live inventory levels. i did, however, get lucky. the product arrived in stock next day, and has a valid ups tracking number one day after my initial order. not a perfect order, but not bad, either. the price was one of the lowest on the 'net, and the site was fairly easy to navigate. tracking orders seemed easy enough. over-all a thumbs-up, and will post more when order arrives.

12-17-03 unit arrived, works as advertised, and my customer is happy. nice job, guys. i'll be back if i need this type of hardware again. thanks!"

"Package arrived on time but contained the wrong item despite the invoice specifying the right model #. Arranged RMA and was told the replacement item would ship overnight delivery. Received an email saying the item had shipped 2-day delivery. Called them again and they blamed shipping for not following instructions.I cancelled the order outright not wanting to chance another mistake."

"I have bought several items from this company for my pocketpc.
The prices have always been lower than other on-line sites and have never had a problem with things being on backorder.

When I call them to discuss whether an item is truly in stock, they are polite and honest (which is rare on the web these days).

My products ALWAYS arrive as promised. It would be nice if they e-mailed you a tracking number, but I usually call and they are happy to provide it to me.

I purchase a number of things off the web and I have to say that they are very consistent.

They will continue to get my business as a result and I highly recommend them!
"