"I ordered an SCP-15ADT Rapid AC Travel Charger for $8.89 + 5.95 shipping and handling and have not received it.
I sent an email on October 25, 2016 asking for status of order and have heard nothing to date.
I checked BBB after the fact and learned they have an "F" rating."
"They do not ship as promised, they do not answer phone or email. Just go elsewhere and save the heartburn."
"I wouldn't reccomend Mobilize Now to my worst enemy! Severe lack of customer service! I have left numerous emails and voice mails with their "customer service department" and I only received an email saying they would resolve the issue that day. Here we are a week later and no further contact. Thank you, Brian Stroker, for continuing to ignore your customers! "
"These people were so nice and honest and reasonable. They went out of their way to make sure they satisfied me as a customer. I enjoyed speaking with them and asked if there was a place to leave a good review! The tracking was also furnished and handled very professionally. I would recommend this company to anyone!"
"The prices were outstanding and I received my order the day after I placed it.
Everything came in great working order. I would order from MobilizeNow before I ever walk into a Retail store to purchase more accessories for my family's cell phones.
Thanks to everyone at MobilizeNow!
L. Harris, Valley Center, CA"
"Found the required product much cheaper than on any other website. The order was processed immediately and the item was shipped prompty on the next available business date. The tracking was also provided, without request, and felt really nice to able to track and expect the package. I was very satisfied do business with mobilizenow and would check it out first for my next mobile requirements."
"I ordered an OEM replacement battery from MobilizeNow quite recently. When I try to track my order, the website refuses to validate my password, thus keeping me from logging in. I have tried to call many times, but only get the answering machine that always picks up. I also tried to email them at info@MobilizeNow, and the emails are returned, with the host site being non-existant. I threatened to turn them in to the authorities as consumer fraud. Then and only then did I receive an email from the aforementioned Brian Stoker asking how I could be helped. I tried again to contact the company this morning and now the website itself will not work properly, citing an error and directing one to return to the previous page. I do believe I will report this company as fraudlent and have the proper Agency take a look at this company. This company has taken my money and have delivered no product for one thing and then they are unavailable whenever one tries to contact them. I will also direct the agency to this site as apparently I am not the only one getting screwed out of their money."
"Bought about $45 worth of product and received them promptly. Unfortunately I was never able to get a response to my 7 emails about the usabilty of some of the items. I also was surprised to see that the antenna was not working at all and decresed my reception. The antenna was selected by Mobilizenow.com software to be compatable with my phone. I can't talk to a "Customer Support person" because I just get a machine and the message memory is full so no joy there. I used paypal so I can't go for a refund there either so I out $19.00. I should have known when my emails were ignored. I used the adaptor cable I bought with a Radioshack antenna and got great reception. "
"I returned a phone charger that did not work with my Audiovox phone on March 7. The website indicated that it would be a compatible charger, but I got an error message every time I connected it to my phone. I know that my phone is in good working order because it charges properly with my car cigarette-lighter charging device.
On March 17 I wrote to the company and received a reply from Brian Stroker with instructions and he asked me for a RMA number. I replied on March 17 that I did not have such a number and it was likely on the papers that I returned with the charger. I offered to track the package through the postal service if needed. I received no reply and therefore sent the same message on March 25. I still heard nothing back from the company and wrote again requesting a reply on March 28th. I wrote again on April 2 and 8. I have also called the support number several times and the recording says that I cannot leave a message because the memory has been exceeded.
I am extremely disappointed in the lack of communication and the manner in which this has been handled (or rather, not handled). The company does have a line on their website saying that if an item is returned without an RMA number it will be refused - well, they kept my package, it was not refused and returned to me AND they kept my money.
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