"Ordered a Swapdisk 3.6 + Slide-Card Combo on April 13th, 2006. I recieved a confirmation email later that night, stating that the product has been "shipped" on the 13th of April. It has been approximately 15 full business days since then, and I still have not recieved my order. I was charged $30.00, and never got my product.
I sent several emails, only to be responded to days later with ridiculous re-assuring bullcrap. THIS COMPANY IS NOT RELIABLE! Not only are they scam artists, they're located in France. Go figure, huh?
DO NOT ENGAGE IN BUSINESS WITH THIS WEBSITE!!!
I will continue to update, and hopefully recieve my order soon... though I doubt that will happen.
--- Update ---
I have not recieved an email in approximately one entire week, and my order has not arrived yet.
"
"I ordered a set of Swap Magic games on April 3rd from Modchip.com without reading any reviews. I patiently waited, and after ten days I e-mailed them. Shortly after that, I found this site and, after reading what everyone had to say, was pretty angry. Modchip.com didn't get back to me for five days, but oddly enough the package arrived that day.
So, their customer service is horrible and their products definitely won't arrive in three to six days, but it did arrive. I wouldn't say they are scammers, just not very competent."
"Originally I had placed an order on the 8th of January. I never ended up receiving the item. On January 24 modchip.com is sending me a new item, via UPS. They emailed me a tracking number, so I'm sure to get the product now.
I originally sent them a letter on the 19th and they responded on the 20th asking to wait a few more days. A few more days went by and on January 23rd they wrote me saying if it isn't in by Monday - to write them back and they'll send it out ups. Since it didn't arrive monday, I wrote them back, and it appears today (24th) they are sending it out via ups.
[Another update] - received the product on time. It came from France and got here within 2 days, like they said it would. I thought it was very fair of them to accomodate in this way and am happy. My only complaint is the product came without installation instructions, but I found those quickly on the web."
"Well everyone, i dont know why all the negativity about this site. I ordered my xecuter 3 modchip for my xbox on January 9th and just received it today which is exactly 5 days for the regular shipping which is 3 bux...Maybe all of you just had reallybad luck in the shipping process, I dont know what to say, but i would definitely do business with this company again..l.=)"
"They sent me an email saying the order was shipped on Jan 3rd via Express mail. It's Jan 12th now, and I haven't received it yet. I've sent an email to them. Let's see what they'll say.
Just got an email from them on 1/14/06:
"Dear customer,
we are sorry that you did not receive your order yet. We have startedinvestigation, that will take a few days. Please contact us if you receive
the shipment meanwhile or if you do not get a reply from us within the next
week."
"
"Ordered item on the 23rd. Paid for 2 day shipping. Received confirmation email that night. Item shipped 12/28/05 but did not arrive untill 01/08/05.
The product did work as advertised but shipping is slow. If you are a patient shopper, I believe modchip.com is a good choice. But if you are uneasy about days passing by with no product. You might want to look into a more u.s based retailer. I ordered from modchip.com but my package came from portugal which is probably why the delay in shipping."
"I had an order that included a defective chip which was replaced very promptly. these guys and gals went out of their way to fix the problem by quickly shipping out a new chip no questions asked. it was a pleasure doing business with."
"Got the confirmation email saying it shipping the 13th of December via there "express mail" service. January 4th and still have not gotten the chip at all. I got one reply from their company saying they would investigate over a week ago. Told me they would get back to me by the end of the week. Still have not got back to me. Waiting 2 more days and sending a dispute to my CC company. Will never do business with them again "
"I ordered from these guys before reading this site. I ordered on Dec 14, 2005 and got an e-mail that my item was sent out on Dec 15. I have not yet received the item and I have e-mailed them twice with no response. It's now Jan 1, 2006. I'll give them 2 more days to respond and then I'll call my credit card company and despute the charge. Very dissatisfied with lack of communication."
"Not sure what to think of these guys yet. I sent a personal check to them at the Monaco address, on Dec 28. I have been a little worried after reading this page. Are they sharing an address with another business? Here is an address I found that matches theirs for a car rental company:
Europcar Interrent
47 avenue de Grande-Bretagne, MC98000 Monaco.
Tel: (+377) 93 50 74 95
Does anyone know if this is them?
Update: On January 5, 2006, Modchip.com says they received my payment and the item would be shipped that day. They said 4-6 business days for express mail. Received the order on January 13. The modchip was in a static bag, in an envelope, without bubble wrapping or any other packaging. Was new though. Don't know if it worked because I fried my Xbox when trying to install it. Will try to install it on a replacement motherboard."
"I ordered a modchip for my son for Christmas for his PS2. I even emailed them before placing the order and was assured that I would receive it in 3-5 business days. It is now December 23 -- no modchip. Oh, how I WISH I had checked this website before!!!! I am filing a fraud report with my credit card company.
"
"Never received item...
never received response to e-mail..."
"I purchased my order on Sept. 10th and it arrived
the 15th. I had ordered the product well before reading the ratings it had and was a bit uneasy thinking that I had lost my money. It came in the time they said it would."
"Like the person below I also ordered without checking this site first. I was then told that I should have ordered from mod-chip.com. The item I ordered was only available on these two sites which is why I did order from this site. When I saw mod-chip.com I also thought it was the same business but unfortunately it's not? They use the same images and descriptions, identical shipping rates as well. It's been exactly one week so far and I'm not quite sure when the product will arrive. Says 5 - 8 business days, so I guess I will see tomorrow how accurate they are.
>It's June 11th and my product has still not arrived. Beginning to get worried because I emailed them yesterday and have still not gotten a response.
>June 15th.. product has not arrived and no reply from three emails sent out days ago. I may have to send a threatening letter just to get a response.
>June 16th.. Item has arrived in good condition. A longer wait then advertised but I DID receive the item.
For anyone that really wants an item but can only buy it from this store I say go ahead an try it. My experience with this store wasn't bad but it took a few days longer to get what I wanted. Mod-chip.com supposedly has everything this store does and everyone rates that store miles above this one."
"My order is pending (not received yet). I imediatly got confirmation email. That was sat. Monday I got another email the order was shipped UPS express. So far so good. I checked mod sites first before choosing this store. And from them it was recommended as being one of the largest US dealers.(over 20 diff ones). So I took the plunge not checking here first. Should have checked here but o-well. At any rate after looking into this site and mod-chip.com. I have found something out. I know someone said before this co. is not affiliated with the other store. But both mod-chip.com AND ModChip.com have the same layout, store front even notice at bottom of page as to what a mod chip is. Further more the shipping fee and type is the same. The location of owner (Austria) is the same. The emails are similar. AND the garuntee of beating any price by 5% is the same. Coincidence or same co. I don't know. But thats ALLOT of coincidental evidence. Id say they are one and the same. Also they must have two locals or something. A u.s. center I don't know. But the domain is registered to a man who resides in VA. Thats Virginia. If they arent the same site then one of them needs closed for basically coping their site and steeling customers. Would be like setting up a new-egg.com and making it identical but being a diff co. Thats not right. I'll update when my order is recieved here in the states.
UPDATE> recieved order Tuesday, May 03. Thats 7 buisness days. The email they sent upon mailing said 6-8 buisness days sometimes a bit longer due to delays. Im very happy with this co. Package came from Switzerland by the way. And arrived in the U.S . as fast as possible. For $3 shipping-superb. Will do buisness with them again. Packaged very well also. Dont know why all the negitive reviews. Delays can be expected with ANYTHING but debit or CC. Due to $ clearing. So be awaire of that. Like all orders this is the fastest payment method. They get a A+ from me."