"I tried to exchange a skirt for size. There was no communication for an entire month. Then, I received an email saying they refunded it. I called and asked why. It turns out that in the month it took them to process the exchange, the size I wanted sold out. I sent back the original skirt the day I received it. They didn't hold the size for me even though my account said it processed the exchange for that size. Had I known, I would have just bought the skirt in the right size myself even if it meant I had to pay extra for shipping. At least I would have the skirt I wanted. This was my first experience with ModCloth. Definitely not shopping there again."
"I placed two orders, one on November 29 and the other on Dec 1. It is now December 9th, and I have not received anything. I'm literally moving out of this residence, and so once I learned of the delay, I contacted support to cancel the order. They can't even respond to my emails -- it's been a week since I filed the support ticket. I paid them $300 in Christmas gifts, and now I have to go and buy new Christmas gifts, without getting a refund from them first! What the hell happened? "
"Placed order on November 27th, it it’s now Dec 8th and my order shipping status still says pending. Tomorrow will make 12 days and they havent even shipped it yet. I ordered 10 items, one was a Christmas Dress for a party this coming Tuesday. Needless to say, I won’t be wearing my Christmas dress! "
"my order hasn't even been processed for shipping yet and i already hate this shopping experience. i placed an order and 12 hours later received an email that there was a super sale so logged on to see if they would credit me the $4 -- 4! -- difference. the agents are pleasant to talk to, but the only thing they say is "no, we can't help you. super sorry about it! =(". she was not the first agent i talked to regarding the order (i also had to contact them for paying with a gift card -- "sorry! i totally can't help you. you should call visa!") and i unfortunately think she won't be the last. i hope when i receive the items that nothing works and they get to pay for me to return them. this has been a supremely terrible experience and there are not enough overpriced cute clothes in the world to make me a returning customer."
"Made and order and it's been more than a week and hasn't shipped. Spoke with an agent and she was incredibly apathetic. They refused to cancel my order. This is not the modcloth I used to do business with. Will never shop there again. "
"I bought some cute shoes from ModCloth that, aesthetically, were amazing! I wore them about 5 times. On the fifth wear, I was out on the town with friends, and both shoes broke! It was awful! Turns out the body of the shoe was cheaply glued under the sole. So all that was holding the shoes together, was a tiny bit of glue. I called customer service and ask if I could get a refund. They said "yes", but since it had been more than 30 days, I would receive the refund via Modcloth gift card. I was fine with that. However, I sent the shoes back and it took forever for them to contact me! I finally got customer service to message me back, and they told me that since the shoes had been worn, I would not get a refund. I am extremely dissatisfied with the quality of their product and the way I was treated by the company. I would be very hesitant to purchase anything from them again!!! Modcloth, if your product is so cheaply made that it falls apart after wearing 5 times, you should refund your customers' money. "
"I placed my order on a Monday and still today Friday it has not shipped. Contacted the live chat and was told it should ship by next Tuesday! Ordered the clothing for vacation, looks like it won't get here in time. Will be returning all clothing. Thankful for free returns!!
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"I complained about Metro Manila not being included in the address part of their shipping page. I've called them last 7/24 twice, 7/25 twice, 7/26, and 7/27. 6 times they promised they would fix this. Also, my e-mail sometimes doesn't appear on their end, so the calls aren't smooth. I really like their clothes, however I couldn't get it because other provinces in the Philippines are in their shipping page except for the capital, Metro Manila, where I want it to be shipped. I hope they fix this issue soon."
"I bought a cardigan and had to return because of bigger size. I did not receive refund after 3 weeks of return. When I called them, they replied saying there was some problem and they will issue refund immediately. They sent it back after a week saying that it was from different supplier and they can't issue refund. I ordered from modcloth and I have no control over suppliers. I will never shop in modcloth again. "
"No return labels provided"
"This was the icing on the cake. I have ordered from them before and have been slightly annoyed by how long it takes to actually get what you order. This recent order was a return for a different size. It was supposed to arrive by 1/20/17, then it was pushed to 1/21/17 coming from Auburn, WA (30 minutes from me). I understand the slight delay because weather coming in was horrible. But, it been "on a truck" coming from 30 minutes away for 4 days. Company said it's weather related. Um, it's been mildly raining and 45-50 degrees. Something's not legit?"
"Don't be put off by the other review about not accepting her preferred form of payment. Unfortunate it didn't work out like she'd hoped, but that's being an adult...paying in the way the site accepts payment. I've ordered at least five times over the past few years and have shipped to both USA and Canada. Shipment was always fast and the customer service is LEGIT. I always buy with total confidence. "
"They won't accept Visa gift cards and their customer service reps are extremely rude and unhelpful. They kept telling me that the fact that the card was a gift was irrelevant and the problem was easy to solve by purchasing THEIR gift card. Either these reps are complete idiots who don't know how to do their job or extremely rude people who just don't care."
"Everything is from china and the quality proves it. Not worth the cost at all! The pictures of the products are great however, when I ordered my 3 pairs or shoes from them I was extremely disappointed. One of the pairs was on final sale but the quality was so bad (felt like walking on cardboard) that I got them to give me store credit. With that store credit I bought a different pair of shoes that I thought would be better because they looked like cool wooden heals with denim straps but the wood was just paint and the shoes felt hollow. Everything about them just felt wrong."
"When i spend $130 on a dress I should expect it to arrive in better shape than to be stuffed into a wrinkled plastic bag then tossed on my porch. Honestly the materials on this dress or cheaper than anything I could get a Target! Waste of money and time."