"I love ModCloth! They ship quickly with free returns which is wonderful if something doesn't work out. Recently I had returned a dress due to size and planned on ordering a smaller one when it came back in stock. Unfortunately it was sold out the day I returned the dress so I emailed ModCloth asking if they could send the dress back to me once they received it as I would rather have it altered to fit instead of not having it at all. They got back to me a few days later and flagged the package to be sent back to me. Wonderful customer service and support considering it was my fault for not thinking ahead and checking the website to make sure the dress was still in stock before mailing the dress back. I've had several orders with them before and am impressed with every single one."
"ModCloth is totally awesome. My girl has always been a fan of 60's fashion, and "Mad Men" has only intensified her enthusiasm towards that time. When I discovered ModCloth and what they offered, I knew I found the right place in getting her a gift. Needless to say, she was happy w/ the jacket I got for her! Will be shopping here a lot for her now. Timely delivery, everything as expected, top notch service! Thanks again!"
"Stated free returns but since i'm not in the continental US they won't do a return. It's still the US! It costs the same to ship here! Had known that it couldn't be returned, i wouldn't have purchased the item. Now i'm stuck with a dress that doesn't fit well and i paid way too much for"
"I bought this dress for my country western wedding and I love it.... I have had so many conpliments on this dress... I couldnt ask for a more perfect dress.."
"I love what I've purchased from Modcloth and over the years I've ordered quite a bit. Shipping is always prompt and the arrival or the package is always a delight.
While I've never had to return anything, the instructions are crystal clear in how I would go about returning an item quickly and easily if I should need to.
Their customer service is top notch.
This is my hands down favorite online store... I've never had a problem with them."
"I bought the Paris Nights Heels and LOVE them. When they arrived they looked exactly as they did online. And the fit is perfect. I wore them on my wedding day. Everyone who has seen the photos or the shoes LOVES them too. Nobody commented on my dress, the child crawling between my feet at the ceremony, they only noticed the shoes. What a hit they made!.. Very very pleased with everything.... "
"fast shipping and good communication. I bought 2 dresses one was perfect and one was horribly missized and very cheaply made. definately not worth the 60$$. I am pleased with the other dress though."
"This was my first experience with ModCloth and definitely won't be my last! The dress was such a great first purchase. It fit so great and is so flattering. The depiction of the size was perfect. I wore it to a nice dinner out and felt great all night!"
"Won't be ordering from modcloth again as it cost over $40 in extra duty to cross the border."
"Amy K in customer service helped get my order sent on time. They had a big sale and it was delayed. She was very helpful, friendly and professional. I ended up getting the dress on time thanks to her and getting engaged that night, in part to the fabulous dress by ModCloth! I'm now ordering more dresses from them to wear for our wedding/honeymoon in Italy next Summer! Thank you ModCloth LOVE your clothes!"
"I ordered a dress that was in stock and received a shipment notification a few days later. I received an email a few weeks later asking for feedback on my order and I sent an email back explaining that I had not yet received my dress. I just received a credit voucher for the cost of the dress plus another voucher for 20% off a future order. Very nicely done, thank you!"
"I was excited to receive my purchase as the items I found were amazing...online. The cardigan was longer and baggier in the picture on the website. Therefore, I ordered a medium as I didn't want it too big. The sweater did not even fit me and it was not even comparable in length to the picture on the site. The earrings I received suprised me as they were the size of a toonie, whereas they appeared to be the size of a nickel on the site. The white t-shirt I got is just fine. I wish the other two items would have been accurate to what was shown on the website :( I ended up selling the cardigan to a friend of mine who could fit into it so that I didn't have to pay to send it back. I will shop at ModCloth again as I LOVE the items on the site, however I will put more thought into sizing next time."
"The dress that I ordered fit perfectly. (coach tour dress in bleu) I appreciate the size chart on the mod cloth site to help pick the perfect size. I have worn my dress on five different occasions and the feedback is the same: everyone wants to purchase one! I have been telling everyone about Modcloth!! Thank you"
"This dress makes me look like a million bucks! I did order a 12 which scared me, I normally wear a size 2, and it fits perfect! I guess the saying don't let the number bother you is true! Order this gorgeous well made dress! "
"really loved the dress however although i carefullly checked the measurements quoted as my own, the dress did not fit. so very disappointed as i am unable to exchange because i live in Australia.i am very wary now of odering even after checking the reviews because of the exchange policy. this was not a cheap dress an so i guess i have lost out."