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5/5

2007-08-21

"I highly recommend getting your modding needs from Modsupplier.

The purchase process was clean, easy to follow and payment was easily made via credit card.
My order arrived the next day in nice neat packaging.

I have no hesitation in purchasing from ModSupplier again.
"

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Verified
5/5

2007-07-26

"I recently recieved my order from ModSupplier.com and I have to say that I am very impressed with their exceptionally high level of quality and service. Not only was I impressed with their website design, shopping cart and tracking system but I also have to say that I have never experienced such a friendly and personalised service from any online company.
The shipping was the quickest I have ever recieved from interstate! The items ordered were packed very well, they definately took extra steps to ensure its safetiness which was very much appreciated. They really do take good care of things. I will be recommending them to everyone and anyone :)

Very happy customer!

Thanks,
Phillip
"

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Verified
5/5

2007-06-09

"I have been purchasing goods from modsuppier.com on and off for quite some time now and have had nothing but speedy deliveries and quality products.As a professional console modder i find myself buying from numerous businesses and have found that modsupplier.com have the best service and quality by far. "

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Verified
5/5

2007-06-08

"I have been purchasing gaming console products from this company for several years now. They have a huge variety of quality products but what stands out with Mosupplier from other companys is the level of service you recieve. You deal direct with the owner & what he promises,is what he delivers,on time, every time....which is very important for my business, as I can provide the needs for my customers due to the reliable & honest service provided by modsupplier.
Another thing that has kept me as a loyal customer to Modsupplier is that anytime I have a faulty product,it gets replaced...no questions asked,on the spot,& i have a replacement the next day.....how many company's do this for you?
I highly recommend this company to anyone that requires there services,be it one off,or in quantity.And prices are very competitive too,which ofcourse is important.
Keep up the good work Dave.
"

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Verified
5/5

2007-06-07

"ive been dealing with modsupplier now for over a year, i usually place a order 2-3 times a month or so and have had NO problems what so ever with their service and SUPER fast shipping, and the technical support on ALL their products is second to none, and if in the unlikley event that i may recevie soemthing that is faulty, a replacement is sent out the same day, and ususally they dont want the faulty item back, now in my world thats good service!! , i can rely on modsupplier to deliver ON TIME and goods to be professionally packaged to prevent damage in transit, i have NEVER had a problem and will continue to buy from modsupplier for years to come "

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Verified
5/5

2006-05-12

"I have been dealing with modsupplier now for about 3 years, in which i have been very happy with the speedy deliveries and high quality products that they provide. Especially with the returns i have had to make, they have sent me out replacements even before i had the chance to send back the original item. They provide good advice on their products and also where to find more info on items that they sell.I am a professional console modder and repairer and i think modsupplier is one of the best of its kind in Australia.

James Sutton
"

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Is easy to do business with
Is trustworthy
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Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
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Web site being easy to use

5/5

2006-05-11

"After 2 years as a byer on ModSupplier I have nothing to complain about! Delivery speed, customer service & overall satisfaction - everything was brilliant, even the product. One of the best places to go if you want your products delivered on time with PERFECT service. ++++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-05-10

"I have been buying from this supplier for a couple of years..review history
Order Number: 1653 Order Status: Delivered (Paid)
Order Date: Wednesday 12 April, 2006
Shipped To: Tony Donn Products: 1
Order Cost: $94.05 View
Order Number: 1358 Order Status: Delivered (Un-Paid)
Order Date: Thursday 05 January, 2006
Shipped To: Tony Donn Products: 3
Order Cost: $316.25 View
Order Number: 1323 Order Status: Delivered (Un-Paid)
Order Date: Friday 23 December, 2005
Shipped To: Tony Donn Products: 2
Order Cost: $341.00 View
Order Number: 1312 Order Status: Delivered (Un-Paid)
Order Date: Wednesday 21 December, 2005
Shipped To: Tony Donn Products: 3
Order Cost: $243.38 View
Order Number: 1256 Order Status: Delivered (Paid)
Order Date: Tuesday 13 December, 2005
Shipped To: Tony Donn Products: 2
Order Cost: $228.25 View
Order Number: 1181 Order Status: Delivered (Paid)
Order Date: Thursday 01 December, 2005
Shipped To: Tony Donn Products: 3
Order Cost: $324.50 View
Order Number: 1129 Order Status: Delivered (Paid)
Order Date: Saturday 19 November, 2005
Shipped To: Tony Donn Products: 4
Order Cost: $326.70 View
Order Number: 1019 Order Status: Delivered (Paid)
Order Date: Monday 17 October, 2005
Shipped To: Tony Donn Products: 1
Order Cost: $552.75 View
Order Number: 975 Order Status: Delivered (Paid)
Order Date: Monday 03 October, 2005
Shipped To: Tony Donn Products: 4
Order Cost: $372.90 View
Order Number: 893 Order Status: Delivered (Paid)
Order Date: Monday 22 August, 2005
Shipped To: Tony Donn Products: 1
Order Cost: $280.50 View
Displaying 1 to 10 (of 30 orders) Result Pages: 1 2 3 [Next >>]

I have had no problem at all, any thing that dosnt work i get refunded with no problems they dont even want the faulty product back..
I will continue to buy from here with no problems..
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
N/A
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2006-05-09

"I have found ModSupplier to be one of the most reliable effecient supplier to date, the service is second to none as far as I am concerned, David always attended to all my needs with super fast speed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2006-05-08

"As owner of GR Electronics in the UK it is important that orders arrive without any delay and in top condition , my orders from Modsupplier.com have always arrived on time and in excellent condition the company is proffesional in every aspect i order a large amount of both xbox ps2 and other game spares from them and have never been let down . on one of my orders i placed it in the wrong currency paid it and thought no more. it was only through the honesty of modsupplier that i found out i had done this my order was update quickly and no delays where experienced. i would reccomend this company highly. for quality price and speed of delivery of orders .
Regards Gary GR Electronics
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2006-05-08

"Just a heads up for those out there looking to find a reputable game machine spares supplier in Aust.

I can highly reccomend MODSUPPLIER.COM. I have used them on numerous occasions over the past 2 yrs and have found them prompt, efficient, competively priced and helpfull.
MODSUPPLIER carries a good range of hardware for all game machines, and are quick to assist when things get difficult

snatch92
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2006-05-08

"I have dealt with ModSupplier for around 2 years... and never had a problem, the site is very helpful
"

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Is easy to do business with
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Is consumer focused

Verified
5/5

2006-05-02

"I am very happy with this store. Not only are their prices better than any others around (often half the price of other stores) but the time between me placing the order and receiving the goods is very short. I have now conducted business with this site 5 times, and each time i have been pleased with the results."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
2/5

2006-03-31

"Ordered 1 PSP TFT LCD Replacement from them on March 21st. Got an e-mail confirmation for the order. I e-mailed them on the 22nd to verify the order had been shipped. They e-mailed me back on the 23rd and said that it had indeed been shipped. The estimated delivery time was 5-7 days. I received my package on the 28th. It was sent in a cardboard cassette box(which seemed a little unprofessional, but was suitable for the product.) There was a padded bag inside the box. The LCD itself was in a smaller cardboard box, it was wrapped in a piece of foam. After taking a close look at it, I noticed it had a slight dent in the back of it, and some slight scratches on the front. So, I went about opening my PSP and installing the new LCD. After making all the attachments, I powered-on my PSP. The backlight came on, but the screen stayed black. I assumed I'd made an improper connection. I reconnected my old, broken screen. Though broken, it showed parts of the screen just as before. The only thing I can figure is that the screen I got was broken. I e-mailed the store to see if I could get a refund or replacement, they replied in about a day and said they could do either, but I would have to return the broken screen. So, I wrote them another e-mail telling them I would like a refund and asking them how I should go about sending the package back. I couldn't find a return address on the package or their website. So, that's where it stands. I am waiting for their reply. Maybe my order was a fluke, as I am the first one to rate their store on ResellerRatings, and the reviews I have seen on their site for products have gotten rather high ratings. So, as it stands now I'm kind of disappointed.

Update:
I have now lost any respect I still had for this company. I posted a negative review on the PSP LCD screens(which I think I had a right to do). My review was deleted. I now question the authenticity of the reviews on their site. Apparently, if you don't post a 5 star review, you have no right to post one. That tells me this company is not honest. Now because of that, I would not recommend this store to ANYONE. They also wrote me an e-mail telling me they were giving me a full refund. I have yet to see this "refund" credited to my account. Stay away from them.

As of 04/05/06, I received my refund in full. However there is still the matter of my review being deleted, which still makes me quite upset at this company.
"

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Overall quality of the company
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Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

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