"Cant say enough good stuff about Moddedeuros. Questions, they will answer them fast. Parts, they got what you need. Shipping, fast! Prices, super competitive. Knowledge, they got it. Thank you for all your help guys you have definitely earned my business for life. Sean has gone above and beyond to answer all my emails and knows his stuff. "
"So I had place an Order for H&R Super Sport Springs through Modded Euros and have been told they were in stock and they would ship the same day if they are in stock. So I believed that I would have the general ground shipping the same day.
After 5 days or so and not recievjng any tracking number I was starting to get concerned since I have already placed this order and the funds have been pulled out. They told me they are waiting on H&R to update them that they have shipped these springs, so I went ahead and waited some more. Now it has been 10 days later and I have still received no update and called customer service only to be hung up on and the once I called a second time the apparent manager was already on the line. Every time I have been told they are still waiting on H&R and that I can just cancel the order and get a refund.
The point I am getting across is that this is not how customer service just works. You work around the problem and light a fire under your manufacturer if they are not getting these orders fulfilled or cancel your contract with them for not fulfilling their job duties. I am a current business owner and if it were to take almost 2 weeks to get a pair of springs pushed out there are some major efficiency issues and I would be firing some people especially since this society is now issuing computers to process orders. It shouldn't take 2 weeks to compile a pair of springs and ship them to your consumer. No excuse is even remotely acceptable. I can get a car purchased and shipped from New York to Seattle quicker than this. Absolutely horrendous.
Not going to Modded Euros again and steering everyone in ACLA Group and VW groups away from this site. It's unfortunate. "
"Easy ordering and got my stuff in a timely manor. Very happy."
"My order was for a Unitronic UniConnect+ Programming Tool (2008+) and the
Unitronic Stage 1+ ECU Tune (2.0L TSI 2008+) for my 2010 Audi A5.
The cable was shipped and delivered promptly, the software was available for an immediate download, and the results to the performance were exactly a promised, a 44hp jump in power and more than 300fp of torque, also slightly better mileage. Installation was very easy with clear directions. I am very impressed with both the company and the product. I recommend them wholeheartedly."
"Installed my Eurojet GTI Catback on my MK6 2.5 Golf. I couldn't be happier with the quality that Eurojet provides, and Modded Euros for the excellent price and super quick shipping. Thanks!
https://www.youtube.com/watch?v=G5w3p7JKvd4"
"Both times I called in and once when I emailed with questions about products, the guy was VERY unhelpful. Just seemed to want to get me off the phone as soon as possible and was very pushy about me buying something. As for the email about products, my reply email was not even a complete sentence. "
“Hi Corey
Looks like you emailed us asking for discounts/sales info. We responded with a complete sentence and link to our holiday sales page which lists all the sales that were running at the time.
Was there another email you sent? As this is the only email we have in our system
”
"Easy and friendly customer service. Wheels look great on my Audi TT "
"Fast delivery. Great product. Great price."
"Got it a day after it shipped in great condition... Couldn't be happier! "
"My 07 vw passat 2.0t is now performing it's best . Owned the vehicle for 4 years and it's never been so much fun to drive . The boost is 1000 times better . The car has 168 ,000 miles on it and if it continues the way it's driving now , I might add another 168,00 . The equipment u delivered is quality and u can just tell by the feel of . Seems very well machined and crafted . By following the instructions u provided made me feel like I knew what I was doing . Thank u for such quality craftsmanship and great tutorial . I will always come back and also tell my buddies your products . Can send me another one of window stickers with the GFB logo . It will be greatly appreciated . "
"Came faster then I was expected. Plan to order more great service"
"Fast shipping. Great prices on hard to find items."
"They had everything to make my VW CC turbo lower and faster. They carry a variety of brands at great prices. They also have installation instructions with pictures on their website and you can also chat live with questions. Also everything ships for free. Great company!"
"They are very secure and a fast turn around I am very pleased will continue to get my supplies from here "
"It took three weeks for my order to be processed and it happened only after my prompting."
A rep from moddedeuros.com, ModdedEuros, has responded:
“Cameron
I am sorry you are upset with your order. We do have notes here that we spoke to you on a few occasions suggesting we cancel your order as the manufacturer was delayed and we are at the liberty of them shipping the package.
Sadly at times manufacturers due experience delays in shipping items as this is not a common occurrence but if it does occur we always are willing to modify and cancel the order immediately. We know you wished to keep the order on back order and wait for tracking which is why the order stayed open until the day you requested to cancel which we immediately honored the refund/cancellation request.
We have addresses this issue with the manufacturer and hope to not experience similar issues in the future with this supplier
”