ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
4.92/5
Shipping & packaging:
4.69/5
Customer service:
5.00/5
Return/Replacement policy:
4.88/5

5/5

2020-12-15

4 orders and so far ModDIY has come through like a champ each time

"Fantastic selection of parts for the DIYer, great customer service, extremely fast shipping to Toronto (but expensive as one would expect), immediately fixed one small product issue without hesitation. I will be back for all my computer DIY needs in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-12-14

Very good customer service, no gripes whatsoever with my experience!

"Very good customer service, no gripes whatsoever with my experience!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-12-09

Fantastic customer service and prompt responses!

"Carrie was amazing and very responsive in communications. Helped me with clarifying cable lengths for my PSU. Would do business again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-11-28

At the moment ... the best ...

"At the moment ... the best ..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-11-27

Excellent service

"Thank you very much for the excellent service. The shipment date is accurate."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-11-26

Responsive Customer Engagement

"They were very quick to confirm any confusing details that I left and made me feel at ease with the product they were selling. The representative was very nice."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

5/5

2020-11-25

Customer Service is awesome!

"I had to use their customer service chat twice. Not only was the agent knowledgeable (I spoke with Carrie) but they were so friendly and quick to act. I really felt like not only was it money well spent, but if the product is anything like the service, I'll be more than happy! I've worked in Customer Service for 10 years, and this was a great experience.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-11-25

Great customer service, easy refund!

"I wanted to buy some 180 degeer pcie power adapters to fit my new Gpu, ordered them through moddiy, later that day I found a local shop that would ship them to me in 1 day. I contacted customer service, explained the situation & got refunded with 1 business day.

Great communication & friendly customer service!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

5/5

2020-11-21

Experienced Staff

"The support team was very helpful and very well aware of everything therefore able to provide excellent support.
Usually I don't fill anything in but in this case it's worth stating that I got friendly and good customer support!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-11-18

Awesome quality, pricing and service.

"Brilliant quality custom cables, free shipping and very reasonable prices when compared to direct from manufacturer cables. I had a very fast and helpful customer service experience, they had no problem with customising my cable order for me. I will be recommending them whenever I can and will certainly be using them in future myself. Thanks Carrie and the Moddiy.com team!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-11-17

excellent support!

"This site has great quality products and excellent support. Lots of unique items I can't find anywhere else. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2020-11-15

superb customer service, fast shipping

"my experience with the customer service was amazing. answwer and help within seconds"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

5/5

2020-11-14

Ordered Wrong Cable Length

"I ordered the incorrect length cable and they were able to get me a refund and place a new order for the correct one right away."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-11-09

Fast and friendly

"I ordered a cable set for an old PSU (OCZX1250W) whose original manufacturer is now defunct. In the final stage of the order, you may make comments or instructions about custom sleeve/connector/comb colors and special sleeve lengths for individual cables.

I had some questions, so I used the "contact us" button and they promptly (within 5 minutes) responded to my email and addressed all of my questions directly.

A few months later I needed a new cable made, but I wanted it to match my previous order, so I emailed them again and they not only sent me a link to the exact product that I should order to get the cable I wanted but they also said just to reference the original order number in the description and that they would be sure to make a new cable to the identical spec of the previous order.

These are the only people who are even selling cables for my old PSU, they did excellent work with the original set I bought, they arrived a little bit late (this was explained to me as the cable engineer had a death in the family, and I refuse to complain about that) but in excellent condition. Not only AM I buying from them again, but I would buy from them again in the future and I would recommend them to anyone who has a difficult time finding the correct modular cables for their PSU.

Quick, accurate and professional. The only thing I could possibly ask for are maybe a discount code for a future order, but they do such great work that they don't need to do that to keep my loyalty.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2020-11-09

very good :)

"bought a custom 12 pin nvidia rtx 3000 cable from moddiy the process of ordering was quick and easy, shipping want too bad either, upon arrival the cable looks and feels reall quiality, and best of all no more adaptors the straight cable from my psu to the card is so much better
.
many thanks moddiy :)
"